Constant Contact vs OptinMonster: Which is a better fit?

It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.

It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.

Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.

Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.

Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.

I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.

Ervin E

CAN

I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

I actually really liked the software. Also must add that customer service is completely AMAZING!!! I am so happy they helped me.

John J

Director

I was using OptiMonk for over 2 years and their product, support and pricing was very bad.

Luke L

Marketing Manager

Customer service is solid and you're given handle tips on how to improve conversion in their regular email blasts. The price is pretty much unbeatable for what you get so would definately recommend.

There is no internal analytics - it relies on a connection with GA, so if you don't turn that on, you get no data on how it's performing.

Whenever I had questions, there was always outstanding customer support. The software also offered easy integration with other products and my blog.

I'm likely an anomaly, but I had trouble getting it to work consistently with the website builder I use (Strikingly). The pop-ups usually worked, but the embedded forms often didn't load.

The detailed logic of when certain pop-ups appear is very effective and easy for anyone to build. Design builder was also simple, templates worked great.

Works well once up and running but terrible UI.