Constant Contact vs Sumo: Which is a better fit?

It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.

It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.

Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.

Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.

Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.

I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.

Ervin E

CAN

I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Douglas D

Owner, Author, Creator

I like best the ease of use in setting up this program to provide my website visitor's with a better on-site experience while also providing me with detailed metrics on those visitors.

Their help service is the worst and they often treat you as an idiot. Even with photos and indepth information about issues, they still are unable to understand the problem.

The free version is great to get to know the platform and might even be enough for people starting out. There are a lot of templates available and they all look great.

We only wanted to use ONE popup and couldnt. Horrible customer support with limited knowledge about their own product.

Tal T

Manager Marketing

Easy to use, great guides, helps achieve many marketing goals, combines analytics ontop of your website, great features.

Patrizio P

Managing Director - Google Certified Partner

After asking for a refund as I asked to cancel my subscription at the end of the first trial, they simply replied with a NO, no refunds. Sumo does not add any value to a website.

Great tool and mostly free depending on what you need. We can make actionable decisions on web pages and help to know what is working and what we should change above and below the folds.

Tal T

Manager Marketing

Only the bugs that disturbed me. I can't remember something I wanted to do and couldn't. The autoresponder email is sent with your own email marketing automation platform.