Constant Contact vs Binary Fountain: Which is a better fit?

It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.

It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.

Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.

Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.

Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.

I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.

Ervin E

CAN

I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

The service has been amazing from the staff. They have been extremely helpful from the beginning and are prompt to respond whenever we request support.

The mobile campaigns do not work for us and there was no flexibility in our contracts to remove this feature so we are stuck paying for something that isn't valuable to us.

I use Binary Fountain for my patient satisfaction surveys. It has been a great relationship and they are always finding ways to improve and provide better services.

There is no mobile app for convenient responding on the go and the interface is not mobile friendly. As a user you are stuck with the templated reports with very little wiggle room.

It's been a great company to work with. Customer service is always extremely helpful, and the software is very user-friendly.

I tend to email support each week to try and find a report that will show us what we want to see and exclude extra jargon that is unimportant for our use.

User friendly, great layout on the website. I like getting the reminder emails as well.