# Constant Contact Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Constant Contact Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Constant Contact Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/31898-224682/Constant-Contact-vs-Mortgage-Quest --- # Constant Contact Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 10, 2025 Written byAlejandra Aranda Alejandra Aranda Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape a... [See bio & all articles](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Edited byNiels Juist Niels Juist [See bio & all articles](https://www.capterra.com/resources/author/niels-juist/) Written by [Alejandra Aranda](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape and implement effective marketing strategies. Edited by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Constant Contact Constant Contact Overview: ### Key takeaways Insights from verified Capterra reviews Insights from verified Capterra reviews from the past 2 years. Constant Contact helps small businesses manage outreach and engagement. It’s popular with marketing and admin teams in nonprofits and service-based firms. Reviewers highlight its drag-and-drop editor and campaign scheduling. Some cite limited automation and integrations. Recent updates include AI content generation. ### Our verdict Constant Contact suits SMBs that want to run consistent email campaigns without deep technical setup. It supports fast execution and list management. However, buyers should note trade-offs in automation depth and integration flexibility. Recent updates show a clear focus on improving personalization and reducing setup time. Overall rating Based on 2,911 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Pros & cons Efficient campaign creation tools Comprehensive campaign performance analytics Limited and glitchy formatting options Deliverability and spam filtering issues Starting price $12 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Constant Contact alternatives Constant Contact may not suit teams that need deeper automation, broader integrations, or flexible pricing. If your priorities include advanced customization or efficient workflows, explore other email marketing tools that better match your goals. Highest Rated [4.8 (653)](https://www.capterra.com/p/147415/EmailOctopus/reviews/) Starting price $9.00 Per User, Per Month [4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month [4.5 (6,217)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month [View all alternatives](https://www.capterra.com/p/31898/Constant-Contact/alternatives/) ## Who uses Constant Contact? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient campaign creation tools 94% positive reviews out of 262 Most reviewers find email campaigns easy to build, schedule, segment, and analyze with customizable templates and automation. Elizabeth W Finance team, 2 - 10 employees. "Connection to our database, clear and easy to analyse stats including individual engagement and very easy to create and design email campaigns." Limited and glitchy formatting options 68% negative reviews out of 145 Some reviewers indicate text and formatting tools are restrictive, buggy, and inconsistent across devices and email clients. Krista F Fund Development Coordinator, 2 - 10 employees. "Their build feature could use some more options and sometimes the text editing function gets very glitchy." Comprehensive campaign performance analytics 95% positive reviews out of 157 Most users report email tracking offers detailed metrics, helping refine campaigns and understand audience engagement. Angelica B University Intern, 501 - 1,000 employees. "We were able to track email campaign performance and gauge the effectiveness of our messaging thanks to its analytics and reporting features." Deliverability and spam filtering issues 75% negative reviews out of 140 Most reviewers describe email spam as a frequent problem, with emails blocked, flagged, or landing in junk folders. Adam Z Marketing Director, 11 - 50 employees. "Your email will sometimes find its way into the recipients trash or spam folder." Effective client communication management 94% positive reviews out of 117 Most users comment client support enables ongoing engagement, personalized outreach, and streamlined contact management for businesses. Bobby D CEO, 2 - 10 employees. "Support has been great and it gets the job done for multiple clients that we have provided services for." Account management and unsubscribe frustrations 71% negative reviews out of 139 Most users report account and unsubscribe processes are cumbersome, with manual steps, limited options, and refund difficulties. ## Constant Contact's interface The interface is built for quick access to core email tools, with drag-and-drop editing and list management that simplify campaign setup. Reviewers mention visual clarity and ease of use, though some report formatting inconsistencies and navigation quirks. 2+ Alejandra Aranda Content Analyst You’ll likely move fast through campaign setup thanks to the clean layout and intuitive drag-and-drop editor. But expect occasional delays when formatting emails or navigating contact lists—especially when switching between desktop and mobile views. Ease of Use 4.3 (2,859) 4.3 Based on 2,859 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst These top-rated features simplify campaign execution—from list setup to delivery. Reviewers consistently highlight time saved and smoother workflows, especially when managing recurring outreach or coordinating across segmented audiences. Features 4.2 (2,842) 4.2 Based on 2,842 reviews The Constant Contact features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Email management 4.6 (84) 84 reviewers rated this feature Supports organizing and segmenting contact lists with drag-and-drop tools and automated email series. Reviewers highlight fast list creation, bounce tracking, and filtering for audience targeting. Campaign scheduling 4.5 (181) 181 reviewers rated this feature Enables planning and automating email sends across weeks or months. Reviewers mention time-saving benefits, coordination with other channels, and reliable delivery. Some note advanced options are limited to premium tiers. Subscriber management 4.4 (48) 48 reviewers rated this feature Simplifies adding, removing, and segmenting contacts. Reviewers value tools like QR codes and web forms, and integrations with donor platforms. Occasional issues with suspended contacts are noted. Email distribution 4.4 (113) 113 reviewers rated this feature Allows sending targeted campaigns to segmented lists or large groups. Reviewers mention high delivery rates, engagement tracking, and ease of importing contacts. Some report occasional spam filtering issues. Email marketing 4.4 (264) 264 reviewers rated this feature Supports campaign creation with drag-and-drop editing, templates, and automation. Reviewers value analytics and social media integration. Some mention challenges with customization and deliverability. Email campaign management 4.4 (589) 589 reviewers rated this feature Helps organize and automate multiple campaigns with calendar views and reporting. Reviewers highlight segmentation, scheduling, and workflow efficiency. Some desire better A/B testing and design flexibility. Custom automations 0 reviewers rated this feature Enables users to build tailored workflows that trigger based on specific actions or conditions. This helps streamline repetitive tasks, such as follow-ups or list updates, and supports more personalized engagement across multiple campaigns. Dynamic content in email 0 reviewers rated this feature Allows email content to change based on subscriber data or behavior. This feature helps deliver more relevant messages to different segments, improving engagement and reducing the need for multiple campaign versions. Facebook lookalike targeting 0 reviewers rated this feature Lets users reach new audiences similar to their existing contacts by syncing email lists with Facebook Ads. This expands campaign reach while maintaining relevance, especially for promotions or event-based outreach. Google Ad Manager integration 0 reviewers rated this feature Connects email campaigns with paid search efforts, enabling centralized control over messaging and audience targeting. This helps align email and ad strategies, improving visibility and conversion tracking. AI content generator 0 reviewers rated this feature Helps users create email copy faster by generating subject lines and body content based on campaign goals. This reduces drafting time and supports more consistent messaging. (Released spring 2025) Advanced automation paths 0 reviewers rated this feature Enables more complex workflows with conditional logic and branching. Users can tailor sequences based on subscriber actions, improving targeting and reducing manual follow-up. (Released spring 2025) Modernized templates 0 reviewers rated this feature Introduces updated email templates with improved mobile responsiveness and design flexibility. This helps users maintain brand consistency across devices. (Released spring 2025) Simplified contact upload 0 reviewers rated this feature Streamlines the process of importing contacts with clearer guidance and error handling. This reduces setup friction and improves data accuracy. (Released spring 2025) All key features (156) An @mention is a way to tag or notify a specific person about a message/post 100.00% of 1 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness 20.00% of 10 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 58.33% of 12 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 78.72% of 47 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 50.00% of 4 reviewers that rated this feature as important or highly important Enables more complex workflows with conditional logic and branching. Users can tailor sequences based on subscriber actions, improving targeting and reducing manual follow-up. (Released spring 2025) 0 reviewers rated this feature Helps users create email copy faster by generating subject lines and body content based on campaign goals. This reduces drafting time and supports more consistent messaging. (Released spring 2025) 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 88.00% of 25 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 60.00% of 40 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events 100.00% of 3 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 0.00% of 1 reviewers that rated this feature as important or highly important Establish rules for automatic propagation of social media posts across one or more channels 60.87% of 92 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 50.00% of 2 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages 45.83% of 24 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 25.00% of 8 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics 60.61% of 66 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 67.27% of 55 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns 37.50% of 8 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates 76.21% of 206 reviewers that rated this feature as important or highly important Enables planning and automating email sends across weeks or months. Reviewers mention time-saving benefits, coordination with other channels, and reliable delivery. Some note advanced options are limited to premium tiers. 181 reviewers rated this feature Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act 53.74% of 147 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance 0% of 0 reviewers... Track the amount of clicks on individual products to measure campaign results 68.18% of 22 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Constant Contact offers organized contact storage, segmentation, and easy import/export. Reviewers appreciate customizable fields, tagging, and list management, but some report syncing issues with NeonCRM and wish for more robust search and duplicate management. 73.66% of 243 reviewers that rated this feature as important or highly important This capability lets you store, organize, and segment contacts for targeted outreach. Reviewers appreciate easy importing, updating, and segmentation, but some mention duplicate management challenges, syncing issues with NeonCRM, and difficulties with mass unsubscribing. 64.88% of 373 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 62.12% of 66 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads 42.86% of 7 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 66.67% of 30 reviewers that rated this feature as important or highly important Enables users to build tailored workflows that trigger based on specific actions or conditions. This helps streamline repetitive tasks, such as follow-ups or list updates, and supports more personalized engagement across multiple campaigns. 0 reviewers rated this feature Initiate interactions with customers by proactively starting conversations or providing informational content 100.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics 41.67% of 12 reviewers that rated this feature as important or highly important Tool to send questionnaires to customers to gauge feedback 42.86% of 7 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 76.36% of 55 reviewers that rated this feature as important or highly important Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) 0% of 0 reviewers... Customize data fields to support various needs and use cases 57.34% of 143 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 73.08% of 26 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection 67.65% of 34 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 75.71% of 70 reviewers that rated this feature as important or highly important Create labels for products that contain required information such as colors, sizes, dates, etc. 0% of 0 reviewers... Analyze survey results via statistical testing or crosstabs directly within the software 62.50% of 16 reviewers that rated this feature as important or highly important Import and export data to and from software applications 64.71% of 85 reviewers that rated this feature as important or highly important Collaborate on creating a product by sharing and adjusting designs through a shared portal 91.67% of 12 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 75.00% of 4 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period 56.10% of 41 reviewers that rated this feature as important or highly important Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience 72.73% of 22 reviewers that rated this feature as important or highly important Allows email content to change based on subscriber data or behavior. This feature helps deliver more relevant messages to different segments, improving engagement and reducing the need for multiple campaign versions. 0 reviewers rated this feature Electronically collect payments for goods or services 41.18% of 17 reviewers that rated this feature as important or highly important Constant Contact helps you easily plan, automate, and track email campaigns with a user-friendly interface and strong scheduling tools. Reviewers appreciate segmentation, reporting, and template options, but some mention limited A/B testing and occasional issues with bounce management. 73.32% of 611 reviewers that rated this feature as important or highly important Helps organize and automate multiple campaigns with calendar views and reporting. Reviewers highlight segmentation, scheduling, and workflow efficiency. Some desire better A/B testing and design flexibility. 589 reviewers rated this feature Allows sending targeted campaigns to segmented lists or large groups. Reviewers mention high delivery rates, engagement tracking, and ease of importing contacts. Some report occasional spam filtering issues. 113 reviewers rated this feature Manage, store and organize emails within the system or via third-party apps 60.00% of 90 reviewers that rated this feature as important or highly important Supports organizing and segmenting contact lists with drag-and-drop tools and automated email series. Reviewers highlight fast list creation, bounce tracking, and filtering for audience targeting. 84 reviewers rated this feature With this capability, you can design, personalize, and automate emails using templates and a drag-and-drop editor. Users think it’s intuitive and effective for reaching audiences, though some mention limited customization, deliverability challenges, and a need for more template variety. 61.17% of 273 reviewers that rated this feature as important or highly important Supports campaign creation with drag-and-drop editing, templates, and automation. Reviewers value analytics and social media integration. Some mention challenges with customization and deliverability. 264 reviewers rated this feature Ability to oversee and optimize the operations of a mail server 60.87% of 23 reviewers that rated this feature as important or highly important Reminders sent via email 80.00% of 10 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 76.92% of 26 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails 120.00% of 5 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 100.00% of 3 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 70.87% of 254 reviewers that rated this feature as important or highly important A list of events with their respective dates 0% of 0 reviewers... Schedule and manage the logistics of activities and other gatherings 50.00% of 2 reviewers that rated this feature as important or highly important Plan marketing campaigns for events 100.00% of 3 reviewers that rated this feature as important or highly important Plan an event's time and location 83.33% of 12 reviewers that rated this feature as important or highly important Manage tickets for specific events 100.00% of 1 reviewers that rated this feature as important or highly important Predefined actions automatically performed on the occurance of specific events 43.64% of 55 reviewers that rated this feature as important or highly important Lets users reach new audiences similar to their existing contacts by syncing email lists with Facebook Ads. This expands campaign reach while maintaining relevance, especially for promotions or event-based outreach. 0 reviewers rated this feature Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 100.00% of 3 reviewers that rated this feature as important or highly important Adds a customizable form to the landing page, usually for the purposes of lead generation 0% of 0 reviewers... Store, manage and track all forms in a centralized location 0% of 0 reviewers... Connects email campaigns with paid search efforts, enabling centralized control over messaging and audience targeting. This helps align email and ad strategies, improving visibility and conversion tracking. 0 reviewers rated this feature Store and manage images 36.36% of 11 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications 60.00% of 5 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts 0% of 0 reviewers... Monitor and collect information from social media based on specific keywords 50.00% of 4 reviewers that rated this feature as important or highly important Create landing pages or online forms designed to capture new leads and prospects 64.41% of 59 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers 57.56% of 172 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads 0% of 0 reviewers... Store information about leads or contacts and track, manage and nurture them throughout the sales process 48.19% of 83 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information 60.00% of 5 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors 87.50% of 8 reviewers that rated this feature as important or highly important Manage contacts across multiple mailing lists 59.36% of 219 reviewers that rated this feature as important or highly important Ability to chat online in real time 0% of 0 reviewers... Identify the physical location of an individual, asset, device, etc. 20.00% of 5 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 51.56% of 128 reviewers that rated this feature as important or highly important See past and upcoming campaigns and communications in a calendar view 0% of 0 reviewers... Send messages to multiple subscribers at the same time 0% of 0 reviewers... Collection of images, videos and other digital content that can be used 0% of 0 reviewers... Manage the process of planning and scheduling meetings, including agenda creation 0% of 0 reviewers... Personalize text messages using templates and custom fields 0% of 0 reviewers... Access software remotely via mobile devices 40.28% of 72 reviewers that rated this feature as important or highly important You get responsive email layouts that look professional on any device. Reviewers appreciate mobile previews, automatic formatting, and increased engagement, though some mention limited customization for mobile layouts and occasional graphical glitches in mobile versions. 63.61% of 360 reviewers that rated this feature as important or highly important Distribute a survey via mobile devices 0% of 0 reviewers... Introduces updated email templates with improved mobile responsiveness and design flexibility. This helps users maintain brand consistency across devices. (Released spring 2025) 0 reviewers rated this feature Observe and track the demand, usage, progress or quality of a system, product, or user 0.00% of 1 reviewers that rated this feature as important or highly important Manage and post content across multiple social media accounts and platforms simultaneously 52.24% of 67 reviewers that rated this feature as important or highly important Manage multiple campaigns in one system 0% of 0 reviewers... Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 0% of 0 reviewers... Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Coordinate marketing efforts across channels (email, landing pages, social media, etc.) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages 0.00% of 2 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Create many versions of emails, forms, or actions and gauge which is most effective 0% of 0 reviewers... Create and update newsletter content to increase engagement 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 66.67% of 3 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. 66.94% of 124 reviewers that rated this feature as important or highly important Preview materials before finalizing projects 0.00% of 1 reviewers that rated this feature as important or highly important Design, communicate, and distribute incentives to perform a specific action 0% of 0 reviewers... Survey design technique that directs respondents to different questions based on their previous answers 50.00% of 10 reviewers that rated this feature as important or highly important Randomize the displayed order of questions and answer options 0.00% of 2 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 50.00% of 10 reviewers that rated this feature as important or highly important Receive data and information in real time 50.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 33.33% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 60.00% of 10 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. 63.33% of 30 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 76.92% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 64.90% of 302 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents 0.00% of 2 reviewers that rated this feature as important or highly important Ensure the answer provided fits set parameters (numerical, positive number, etc.) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts 33.33% of 12 reviewers that rated this feature as important or highly important Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 100.00% of 3 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 42.22% of 45 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content 100.00% of 1 reviewers that rated this feature as important or highly important Internet standard communication protocol to transmit electronic mails 27.27% of 11 reviewers that rated this feature as important or highly important Streamlines the process of importing contacts with clearer guidance and error handling. This reduces setup friction and improves data accuracy. (Released spring 2025) 0 reviewers rated this feature Survey popup over a webpage to specific users based on their behavior 0% of 0 reviewers... Skip over or route respondents to different questions based on their previous answers 25.00% of 4 reviewers that rated this feature as important or highly important Send promotional campaigns or transactional messages via text messages 0% of 0 reviewers... Create and manage advertising campaigns on social media networks 0% of 0 reviewers... Manage campaigns and track engagement for marketing efforts across social media channels 40.00% of 10 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 71.43% of 63 reviewers that rated this feature as important or highly important Track activity on sites such as Facebook, Twitter, Instagram, etc. 33.33% of 6 reviewers that rated this feature as important or highly important Market event via social media tools 65.00% of 20 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats 44.21% of 95 reviewers that rated this feature as important or highly important Add or remove subscribers from mailing lists 68.12% of 69 reviewers that rated this feature as important or highly important Simplifies adding, removing, and segmenting contacts. Reviewers value tools like QR codes and web forms, and integrations with donor platforms. Occasional issues with suspended contacts are noted. 48 reviewers rated this feature Process of managing customer subscription lifecycle for a recurring service or a product 25.00% of 4 reviewers that rated this feature as important or highly important Allow media to be embedded in the question or answer options 0% of 0 reviewers... Create and manage surveys 55.56% of 90 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 100.00% of 2 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0.00% of 1 reviewers that rated this feature as important or highly important Organizing a group of people to accomplish a task 25.00% of 4 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 49.02% of 51 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 63.27% of 49 reviewers that rated this feature as important or highly important Modifying a website's URL to enhance readability, branding, or campaign alignment 0.00% of 1 reviewers that rated this feature as important or highly important Make a list and register visitors 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain 0% of 0 reviewers... Monitor activity of individuals who visit your website using cookies 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 21.05% of 38 reviewers that rated this feature as important or highly important What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface 40.00% of 10 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst These top-rated features simplify campaign execution—from list setup to delivery. Reviewers consistently highlight time saved and smoother workflows, especially when managing recurring outreach or coordinating across segmented audiences. Features 4.2 (2,842) 4.2 Based on 2,842 reviews ## Pricing Value for money 4.1 (2184) Constant Contact’s entry plan starts at $12 per month for one user, which is well below the average SMB marketing software budget of $72 per user, per month. Pricing scales based on contact volume, with higher tiers offering more sends and users. The Premium plan costs $80 monthly and includes unlimited users. Free Trial [View pricing plan details](https://www.capterra.com/p/31898/Constant-Contact/pricing/) Lite $12.00 Usage Based,Per Month It includes: - Basic Email Marketing - Automated Welcome Email for New Contacts - Social Marketing - Event Management - Drag & Drop Email Templates - AI Content Recommendations - Polls & Surveys - Reporting Standard $35.00 Usage Based,Per Month It includes: - Email marketing with subject line A/B testing and email archive - Resend emails to non-openers - Contact segmentation - Social media ads integration - Scheduled Email Sends - Subject Line A/B Testing - Registration Form - Custom Segments Premium $80.00 Usage Based,Per Month It includes: - Advanced email marketing with dynamic content - Custom automations - Custom contact segmentation - Search engine optimization - Advanced ads with a dedicated ad manager\* (required minimum spend/month) - Contact Activity Segmentation - Sell Products & Services - SMS Marketing Value for money 4.1 (2,184) 4.1 Based on 2,184 reviews ## Integrations Constant Contact integrates with tools across ecommerce, CRM, design, and communication. These native and third-party connections help streamline contact syncing, campaign targeting, and content creation. Popular integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Alejandra Aranda Content Analyst Connecting Constant Contact with your CRM, ecommerce, and design tools helps sync contacts, personalize outreach, and launch campaigns without switching platforms or manually updating lists—saving time and improving coordination. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (2029) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (2,029) 4.2 Based on 2,029 reviews ## User reviews Overall rating 4.3 Based on 2,911 reviews Filter by rating 5(1523) 4(987) 3(317) 2(44) 1(40) Mentioned topic Sorted by most recent AU Anonymous User Founder Marketing and Advertising ### "Simple and reliable email marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 29, 2026 Overall, Constant Contact is a reliable platform for us due to the straightforward way to manage email marketing. It has been very ease of use and we get to do campaigns quickly. However, as your business grows, you may start to feel the limitations in both features and pricing. It’s a great starting tool—but one that requires careful evaluation if you plan to scale your marketing efforts. Pros What I like the most about Constant Contact is how easy it is to use. It makes it very simple to create and launch email campaigns without much technical knowledge. Cons What I don’t like is that the platform becomes expensive as your contact list grows. In the beginning, pricing is ok but it can increase quickly and can become unaffordable for small businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Destinee W. General Manager Sports ### "Constant Contact- Great for Marketing Needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 26, 2026 Enjoy Constant Contact and the features it currently possesses. With a few tweaks, it will be a completely awesome integretion to pay for. Pros The ease of connecting our website footer links with constant contacts import into specific lists. Like the ability for branding and templates, makes keeping everything cohesive easy. The tracking of engagement is also very useful. Cons Nothing I strongly dislike but the Canva intergretion has some bugs that could be awesome once fixed. Currently when importing a design from Canva it changes the size from the original intoa fixed square requiring you to completely redo it to fit, making the feature useless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Thank you for your review and valuable feedback, Destinee! BB Brian B. Developer Computer Software ### "Best email marketing tool for your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2026 Constant Contact has been a game changer for my business. It's ideal for beginners who want a simple, straightforward platform with reliable support, though growing businesses may find the costs add up quickly as their contact list expands . Pros Contact is wonderful when it comes to providing templates that can be used for your emails. It now has a large library of templates to choose from. One key addition is the AI generator that drafts emails and campaigns just from simple prompts. Cons Some key features are now locked behind the Premium tier starting at $80/month .which is some how frustrating for old users. But you learn to accept it with time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Hilary C. Owner Marketing and Advertising ### "Effective and User-Friendly Email Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 26, 2026 Overall, my experience with Constant Contact has been very positive. It’s a solid platform for email marketing, especially for beginners or small businesses looking for an easy way to connect with their audience. Pros I liked how straightforward it is to create and send professional-looking emails. The templates are clean and customizable, and the contact management tools make it easy to organize and target specific audiences. Cons Some of the more advanced features can feel a bit limited unless you upgrade to higher-tier plans. It would be nice to have more flexibility in the basic version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jason P. Development Director Environmental Services ### "A great CRM for Nonprofits!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 I give it 5 stars for the overall experience. I rarely have any issues when I use it to add contacts or send emails. Pros I really enjoy how user-friendly it is and that multiple people on my team can add and edit emails without a lot of training. I also enjoy that it integrates with Donor Perfect Cons Sometimes adding multimedia can be a little burdensome with the formatting. For example, I'll add an image, but not be able to resize or move it where I want. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Holly B. Real estate agent Real Estate ### "Draft those Marketing materials and newsletter " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 24, 2026 It was good once i got comfortable using it to create my marketing materials like open house fliers. Pros It can send out newsletters, marketing materials, and emails to your contacts. It has a built in crm which allows you to add new clients to your database Cons It has an outdated template appearance which is not very customizable. It lists only a few templates to choose from. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Candice C. Spa Director Cosmetics ### "Who said email is dead?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 My clients loved the personal touch that was able to add through direct email and they came to expect it! Pros Using constant contact for email marketing and contact with my 2500 to 3000 client base was highly effective. Cons I loved the ease of creating monthly promotions for my bonafide client list. Also, the software integrated well with other platforms on social media. Switched from [Kitomba Salon and Spa Software](https://www.capterra.com/p/91452/Kitomba/) better integration with other platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amber M. Owner Graphic Design ### "Great Tool for Communication!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2026 Constant Contact was a great asset for the church marketing platform we needed to send emails and communicate with the staff and congregation. Pros Constant Contact is easy to use, highly functional, able to schedule emails, and able to use for marketing. Cons Constant Contact has an outdated style of formatting. It'd be great to see more trendy design and style coming through! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thanks for your 5-star review and valuable feedback, Amber! CC Cynthia C. Dir, Communications and Engagement Construction ### "Still a good tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 20, 2026 Due to the recent snafus with registration and some of our communications, I removed a star for now. Pros Keeping in touch with stakeholders is a must and Constant Contact facilitates that. Easy to use is always a plus when your plate is full. Cons We recently used it to register class participants. Not sure what happened, but it got confusing. Some registrants got confirmations and others didn't. Same for us. We also experienced a glitch with our contact list that caused an interruption to our account status. Are working through it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you for your review and valuable feedback, Cynthia! Our team would love to learn more about the glitch you experienced with registration for your classes. Please send an email to social\_support\[at\]constantcontact\[dot\]com with your account name/account email address and any additional helpful details or documentation of the glitches you experienced so that our team can investigate. Any specific tools, features, or templates you were using along with descriptions of the glitches would be very helpful in troubleshooting the issue! AV Aneta V. Law Clerk Legal Services ### "Continued User" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Currently, I am very satisfied with it, I do find it helpful and easy to manage. There isn't much I would change Pros I like that it stores all of our contacts and they are easier to search, find, find, email and we know they receved it Cons i don't like the fact that you can duplicate the contacts and it doesn't pick on the fact that there is more than one contact Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your kind review and valuable feedback, Aneta! [View all Reviews](https://www.capterra.com/p/31898/Constant-Contact/reviews/) ## FAQs Constant Contact starts at $12 per month for the Lite plan, which includes one user and basic email marketing tools. Pricing increases based on contact volume and feature access, with the Premium plan costing $80 per month. Yes. Constant Contact offers automation features such as welcome emails, birthday messages, and drip campaigns. Advanced automation paths with conditional logic are available on higher-tier plans. Yes. Constant Contact integrates with CRM systems, ecommerce platforms, and design tools. These connections help sync contacts, personalize campaigns, and streamline workflows across marketing channels. Yes. You can personalize subject lines and email content using contact data. The Premium plan includes dynamic content tools that adjust visuals and messaging based on audience segments. Yes. Constant Contact offers a 14-day free trial that includes access to core email marketing features. You can test templates, automation, and contact management before committing to a paid plan. Yes. You can import contacts manually or via integrations, segment lists, and track engagement. The platform also supports tools like QR codes and web forms for subscriber collection. Yes. The platform includes analytics for open rates, click-throughs, and engagement trends. You can view performance by campaign and use insights to refine future outreach. Yes. Constant Contact supports posting to Facebook, Instagram, and LinkedIn. You can schedule posts, track engagement, and use integrated tools to align email and social campaigns. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Constant Contact’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [Best Email Marketing Strategies: A Complete Guide](https://www.capterra.com/resources/email-marketing-strategies/) Published January 28, 2025 by [Krista Hillis](https://www.capterra.com/resources/author/krista-hillis-guest-contributor/) ### [Capterra Value Report: A Price Comparison Guide for Email Marketing Software](https://www.capterra.com/resources/email-marketing-software-pricing-report/) Published July 18, 2024 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [A Marketing Pro’s Tips for Building a Loyal Email Audience](https://www.capterra.com/resources/email-marketing-tips/) Published October 7, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Marisa Lather](https://www.capterra.com/resources/author/marisa-lather/) ### [5 Key Features of SMS Marketing Software and Top Products That Offer Them](https://www.capterra.com/resources/key-features-of-sms-marketing-software/) Published March 20, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [7 Top-Rated Free Marketing Automation Software](https://www.capterra.com/resources/free-marketing-automation-software/) Published January 17, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) Popular comparisons [Brevo vs Constant Contact](https://www.capterra.com/compare/31898-132996/Constant-Contact-vs-brevo)[Mailchimp vs Constant Contact](https://www.capterra.com/compare/31898-110228/Constant-Contact-vs-MailChimp)[ActiveCampaign vs Constant Contact](https://www.capterra.com/compare/31898-79367/Constant-Contact-vs-ActiveCampaign)[MailerLite vs Constant Contact](https://www.capterra.com/compare/31898-136603/Constant-Contact-vs-MailerLite)[Systeme.io vs Constant Contact](https://www.capterra.com/compare/31898-198994/Constant-Contact-vs-Systeme)[EmailOctopus vs Constant Contact](https://www.capterra.com/compare/31898-147415/Constant-Contact-vs-EmailOctopus)[HubSpot Marketing Hub vs Constant Contact](https://www.capterra.com/compare/31898-171840/Constant-Contact-vs-HubSpot-Marketing)[EngageBay CRM vs Constant Contact](https://www.capterra.com/compare/31898-178819/Constant-Contact-vs-EngageBay-Marketing) [Omnisend vs Constant Contact](https://www.capterra.com/compare/31898-153508/Constant-Contact-vs-Omnisend)[Marketing 360 vs Constant Contact](https://www.capterra.com/compare/31898-148516/Constant-Contact-vs-Marketing-360)[Marketo Engage vs Constant Contact](https://www.capterra.com/compare/31898-75130/Constant-Contact-vs-Marketo-Lead-Management)[Keap vs Constant Contact](https://www.capterra.com/compare/31898-76390/Constant-Contact-vs-Infusionsoft)[Klaviyo vs Constant Contact](https://www.capterra.com/compare/31898-156699/Constant-Contact-vs-Klaviyo)[Salesforce Marketing Cloud vs Constant Contact](https://www.capterra.com/compare/31898-248536/Constant-Contact-vs-Salesforce-Marketing-Cloud)[GetResponse vs Constant Contact](https://www.capterra.com/compare/31898-153948/Constant-Contact-vs-GetResponse)[Drip vs Constant Contact](https://www.capterra.com/compare/31898-164933/Constant-Contact-vs-Drip)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)