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Recreation Departments. Canada and USA
Gyms, Health & Fitness Clubs, Personal Training & Performance Training Businesses, Sports Facilities
Our customers are happy & our staff are happy with the easy to use software.
Problems take a bit longer to fix based when their developers are available to fix the issues. Waiting several months for our card printer alignment problem to be fixed).
I use BookKing everyday at work and I am happy about the latest version. The overall appearance is more modern and clean and easier to use especially when it comes to processing payments and refunds.
We're in our second year with Book King after moving from a manual system that was clunky and awful.
Book King has been a very important component of our facilities operating model. The ease of the software and the customer support are second to none.
There should be a drop down feature for auto-refill the filled data on the page.
Great value for the product benefits. Developer updates based on client requests.
Limited reports generated and at times has glitches.
Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference.
There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.
This system is highly recommended for start up and even long time running business as it's super convenient and user friendly. Our clients are happy with the same as well.
When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles.
We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service.
I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract.
You guys/gals are doing some great work with this system. I really appreciate your efforts to improve the system.
It can be difficult due to all the options available, but once up and running this because less confusing.
Janet: I'm Janet, Owner and CEO, and I would give EZFacility five stars. For more reviews like this, click below. We were using ClubRunner prior to EZFacility, and we weren't able to email our database out of ClubRunner. We had to manually set up the monthly deductions for membership dues. Those two things alone were very cumbersome for our business. We also were limited on our check-in software, so we wanted to go to a fingerprint scanner, and the ClubRunner was not going to accommodate that. Those were the three major reasons we changed. Well, looking at the deficiencies from ClubRunner, those were on the top of our list when we were looking for new software. And EZFacility checked all those boxes, and then they were also very affordable compared to some of the other options that we looked at. Very supportive of the process of moving our database from ClubRunner into their product. Basically, they sent us a spreadsheet, that we downloaded our membership database into that spreadsheet template and then sent it to them and they uploaded that into their product, so we really didn't have to do anything manually at our end. And then their staff helped us walk us through the process of using their software and gave us a lot of very helpful training, and gave us tools to pass that training onto our staff. EZFacility's definitely worth a look. They have great support. They've answered all of our questions when we were looking for new software options. And the other thing that's nice about them is that we've been able to anticipate... they do raise their fees every year, but it's a set amount so we can budget for that ahead of time. There have been no surprises as far as the cost to us. We know what's coming. It's remained very reasonable. I would just say, make a list of what you need your membership database to do and reach out to them and just see if they can mark the boxes off for you, and take it from there.
Book King
EZFacility
Top FeaturesBook King
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EZFacility
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