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Professional and trade associations (25-10,000 members) Clubs that people join through their personal lives (same member range)
i4a has been partnering with trade associations, professional societies, nonprofits and other member-based organizations of all sizes for 27 years, helping them cut costs and increase revenue.
I truly love the customer service and I believe the pricing is fair reasonable. The platform has evolved over time and it has been great to watch the growth.
Very difficult to use for email. Lots of email gets stuck in recipients spam folders.
Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization.
Users are constantly confused, user interface design is horrendous, Folks who worked with club members on implementation did not provide adequate guidance so product is almost unusable.
I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.
And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained.
The ease of use, coupled with good tutorials and great support, makes this a fantastic way for someone inventive to create their own site.
A lot of the functionality is hidden and hard to use. Using the website is very frustrating and often needs a call to customer service for assistance.
The features are so great for an association and it worked with our Wordpress website so beautifully. Our members are going to be so relieved to have something that works so well.
Aggregating the data was the most painful part of the transition and we are still cleaning up the data, six years later.
All of the features that we are using are excellent and the customer service is amazing. The support wiki is extremely in depth and will guide a user step by step to do anything they need.
Unattractive design for admin users. Learning how to use it is tedious, even to those experienced in CMS.
Easy to use and very cost effective for our organization. When we submit a ticket for support we get immediate help and the staff goes above and beyond to help us.
We have not run into anything that created problems for us.
They have great customer service that is very responsive. Although we moved to other platforms for most our CMS, the email listserve I mentioned remains extremely valuable to our organization.
At the time most Associations had links to printable forms which had to be filled in and mailed with a check. I4a made it possible for us to be on the cutting edge.
Dick E.: Hello. My name is Dick. I'm a founder of a nonprofit organization that supplies services to seniors. I've been using ClubExpress for over 10 years, and I would give it a five out of five rating. For more reviews, click below. Before using ClubExpress, we were using spreadsheets, and I was considering writing an application myself using Microsoft Access. Fortunately, ClubExpress came along. We evaluated it and decided it was perfect. ClubExpress had all the features we were looking for. It helped us manage our volunteers. It helped us email members and volunteers. It provided website support so that we could create our website within the tool. And it had many other features, surveys, frequently asked questions, news, support, and so on. No other product met all our needs in this way. We had a newly formed organization, and ClubExpress guided us through the process of deciding how our organization should run. We followed the way the software was organized, and it led us to a process for running our organization. I think that ClubExpress has a great many features, not all of which you will need to use immediately. But remember that they have wonderful help that will explain how to use features and they're available weekdays during business hours and are always very helpful, very.
ClubExpress
i4a AMS
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