VCA Software vs NextGen Enterprise: Which is a better fit?

Christine and all VCA employees I have had the opportunity to work with have all been the best help and make you feel as you are the only customer they have.

I am concerned with the pricing increasing on a regular basis, as most of my clients are looking to keep claims costs lower, which greatly affects their and my bottom line.

This is helping to better organize, store, and administer our claims. It is great to use on a daily bases and the fact that I can customize it to meet my needs what I truly enjoy.

It is a little bit property centric rather than being designed around a casualty line of business.

We have been using VCA since 2009 and have ALWAYS been very happy with the reliability, functionality, and fantastic support.

This effort required really listening to our needs and being there for us as we confronted problems. Much of our focus is the E & S Market and the Lloyd's market.

Many insurers are choosing to go paperless and VCA is an excellent tool for this. The customer support is friendly and helpful and always just a click away.

The least like thing about VCA is having to learn the program. But I guess that's the problem with any program so overall I cannot complain.

Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.

For Self-Pay issues, there is no way for errors to be caught.

I think it has great qualities that just need some tweaking to be really fantastic.

The new patient portal is also a buggy mess that we cannot get to work any time there is an update.

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

I love the continued improvements and innovation.

It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.