Yardi Voyager vs PayHOA: Which is a better fit?

Elijah: My name is Elijah. I'm a senior leasing consultant in the apartment leasing industry, and I give Yardi Voyager a five out of five. Generally, Yardi Voyager has made our jobs a lot easier with the day-to-day communication of our residents, and also being able to take in work orders and so forth. It makes the workflow go by a lot easier and we're able to keep everything in one centralized location. We have an online portal for our residents and they're able to communicate with us back and forth all virtually. I really like Yardi Voyager, because it makes our day-to-day processes a lot easy for signing leases, leasing apartments, work order requests, billing. Any reports that we need, Yardi Voyager makes that a lot easy for us to pull and be able to get the information right away, being that we work remotely from our corporate office and they always need different reports. Generally, what I don't like about Yardi Voyager is the fact that sometimes it does lag as far as the processes sometimes lag. And that's simply because they're always updating it, making it better for us to use. So, sometimes the lag is generally what I don't like about it, and that's like the only thing that I can find.

James: I'm James. I'm the treasurer of a homeowners' association. We use the PayHOA accounting app to keep our financial records and I would overall rate that at about a three. Prior to using PayHOA, one of our homeowners who had been a math professor created a lot of Excel spreadsheets. They worked fine, but they only worked for him. As we started to think about someone else becoming treasurer, we looked outside to find some cloud-based app that could help us and PayHOA stood out. We chose PayHOA because it was inexpensive. It had some wonderful customer support, fantastic people to speak to who could have held our hand in getting on board and stayed in touch with us, or were available for many, many months afterwards. It's done its job very nicely. It's a good app, simple record keeping. We've been happy with it. It was very easy to onboard and integrate our homeowners records with PayHOA made all the easier by the fact that intelligent, very courteous staff people took much of that work on for themselves. Something seems to have happened to PayHOA. I don't know what it would be like to come aboard today. I'm going to assume the coming aboard may be excellent. We've now been clients of theirs for about a year and three quarters, and in the last year, pretty much they have been completely unavailable to service us. Calls are not returned, emails are not responded to, and that courtesy and that exquisite interpersonal manner that they shared with us simply is absent. I hope it comes back. The service is still wonderful and valuable, easy to use, but in having a problem which we've had, we just can't find answers to them whatsoever.