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Pharmaceutical, medical device, med tech, biotech, and cell and gene therapy companies all use MasterControl. We have options for every organization from small start-ups to global businesses.
Cloud solution for large organizations needing document workflow and approval. Best for companies such as high tech, manufacturers and HealthCare organizations concerned about information governance.
The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.
Training features are frustrating in the sense that documents are inaccessible to users who have not completed a training task.
I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond.
There are company-wide jokes about "Master Control Hell. At least it lets us bond in our commiseration.
Many standard but configurable solutions based on best practices. Great tools for pharmaceutical validation of their solution.
Requires very skilled and trained employees to execute the daily business processes. Lack of design / GUI customization.
Functionality in MasterControl is great and there are major enhancements on the horizon that will benefit our organization.
We have experienced issues and unfortunately some that have been repeated causing the business to loss confidence in the platform and the control / verification of updates.
Overall Impression: Am very pleased with both the FileHold product and the sales and service team that support it. Every one of our customers has been very pleased with it.
I am not well versed with the security system and my worry is corruption of files after shredding of hardcopies in the long run.
The Filehold team provided excellent support throughout the implementation and the system itself has proved to be highly stable, reliable and intuitively and intelligently designed.
Customers don't realize the need of this software until a disaster comes.
Pros: Very user friendly, excellent support, excellent website, very powerful yet simple to use, very scalable from 5 users to hundreds.
Workflow designer in a graphical representation with drag & drop of the fields in the product is not available. Vendor-wise no negative comments.
Filehold is an excellent Document Management System, it is easy to implement, easy to learn, has powerful functionality and excellent architecture that supports growth.
Together they manage the entire life cycle of all records from creation to permanent archives or destruction.
Deanna V.: I'm Deanna. I'm a quality system program manager. With the implementation of the MasterControl Quality Excellence tool, I would give it a five out of five. For more reviews like this, please click below. We were a new company that opened up, and we actually had no tools; we only had a paper tool. Prior to us opening up, I actually worked at the same site for a large organization that used another quality tool called TrackWise; however, the TrackWise tool wasn't integrated with other tools such as document control, which was Agile, and training, which was a [inaudible 00:00:37] administration system training. When we went to look for implementation, we wanted one tool where it was all connected, instead of being separate tools. When we went to look for implementation of selecting a software, we looked at multiple companies, and we were really looking for something that was fairly easy to implement and that was integrated between document controls, change controls, training, and other QMS tools we would be implementing. This tool seemed to be the most in line with the regulatory requirements we needed to comply with, and it seemed to be fairly simple in the implementation. During the implementation planning phase, we had to do a lot of cleanup of our own data, so most of our time was spent organizing our master data, and then being able to populate it into the spreadsheets for the upload, so the actual upload was fairly quick. We spent about 12 months cleaning up our data, and we spent about eight weeks from the point of being able to upload our data to completing the entire validation and go live, and we did this between Thanksgiving and Christmas, and it worked out fantastic. One of the recommendations I would have is to make sure your terminology is aligned between what MasterControl gives us for terminology and what you use in your business. For example, the use of deviations; that means something different to different organizations, so take the time to really make sure you understand those concepts and those words they're using so that, when you go to structure your data, it aligns with how they are planning on using that module and using that data. That will save you a great amount of difficulties you may experience after implementation, and we had a few of those because of the terminology issues. Always able to work through them, but we could have been more effective in implementation if we would have made sure we understand the terminology.
Rebecca: Hi. My name is Rebecca. I'm the quality assurance manager for a company that makes custom corrugated boxes. I give FileHold a five out of five. Before we got FileHold, we had all of our documents on a shared drive on our computers. The shared drive was organized but not very well, and it was very difficult to find anything that you needed because nobody cleaned the directories out and there was a lot of clutter in there and you had to know the exact name of the documents you were looking for. FileHold enables you to search words within documents, so it is definitely an improvement of what we had. When I was looking for a document management program, I searched several websites online and I found that FileHold had a lot of videos where they explained their process and they explained their program and it seemed like it was definitely a user-friendly program and would have all the features that we wanted. So I decided to check out a couple different ones, and after going through some different evaluations with other ones, I decided on FileHold. The training for FileHold was very good. The instructor definitely took the time to understand what you were looking for and to explain all the processes. So when we first set it up, I went through some administration training so that I could get the program up and going, but as I started to use each new document, I could go back to FileHold and they would help me set up each new thing and explain a lot more of the features that at the beginning, I didn't use all those features, but as I've gotten into it more, they're always able to train and help and get us up to speed on any new features. If you're looking for a document management program, FileHold is an excellent program to use. It is web-based and it is very easy to use. The people that I've interacted with there, all of them have been very nice, very knowledgeable, very helpful in all ways, so I would definitely recommend them.
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