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MasterControl Quality Excellence vs FileHold: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 32,354 reviews from Document Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Secure Data Storage
NA
Document Storage
4.7
Mobile Access
--
File Sharing
NA
Email Management
NA
% Fit
Not enough reviews
Feature ratings
Secure Data Storage
--
Document Storage
5.0
Mobile Access
--
File Sharing
4.5
Email Management
--
User satisfaction
4.5
User reviews432
Ease of use
4.1
Functionality
4.2
Value for money
4.2
Customer support
4.5
4.7
User reviews46
Ease of use
4.7
Functionality
4.4
Value for money
4.5
Customer support
4.8
Price starts from
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Pharmaceutical, medical device, med tech, biotech, and cell and gene therapy companies all use MasterControl. We have options for every organization from small start-ups to global businesses.

Cloud solution for large organizations needing document workflow and approval. Best for companies such as high tech, manufacturers and HealthCare organizations concerned about information governance.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Deanna V
Q&R Manager
5.0

Deanna V.: I'm Deanna. I'm a quality system program manager. With the implementation of the MasterControl Quality Excellence tool, I would give it a five out of five. For more reviews like this, please click below. We were a new company that opened up, and we actually had no tools; we only had a paper tool. Prior to us opening up, I actually worked at the same site for a large organization that used another quality tool called TrackWise; however, the TrackWise tool wasn't integrated with other tools such as document control, which was Agile, and training, which was a [inaudible 00:00:37] administration system training. When we went to look for implementation, we wanted one tool where it was all connected, instead of being separate tools. When we went to look for implementation of selecting a software, we looked at multiple companies, and we were really looking for something that was fairly easy to implement and that was integrated between document controls, change controls, training, and other QMS tools we would be implementing. This tool seemed to be the most in line with the regulatory requirements we needed to comply with, and it seemed to be fairly simple in the implementation. During the implementation planning phase, we had to do a lot of cleanup of our own data, so most of our time was spent organizing our master data, and then being able to populate it into the spreadsheets for the upload, so the actual upload was fairly quick. We spent about 12 months cleaning up our data, and we spent about eight weeks from the point of being able to upload our data to completing the entire validation and go live, and we did this between Thanksgiving and Christmas, and it worked out fantastic. One of the recommendations I would have is to make sure your terminology is aligned between what MasterControl gives us for terminology and what you use in your business. For example, the use of deviations; that means something different to different organizations, so take the time to really make sure you understand those concepts and those words they're using so that, when you go to structure your data, it aligns with how they are planning on using that module and using that data. That will save you a great amount of difficulties you may experience after implementation, and we had a few of those because of the terminology issues. Always able to work through them, but we could have been more effective in implementation if we would have made sure we understand the terminology.

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Becky C
Quality Assurance Manager
5.0

Rebecca: Hi. My name is Rebecca. I'm the quality assurance manager for a company that makes custom corrugated boxes. I give FileHold a five out of five. Before we got FileHold, we had all of our documents on a shared drive on our computers. The shared drive was organized but not very well, and it was very difficult to find anything that you needed because nobody cleaned the directories out and there was a lot of clutter in there and you had to know the exact name of the documents you were looking for. FileHold enables you to search words within documents, so it is definitely an improvement of what we had. When I was looking for a document management program, I searched several websites online and I found that FileHold had a lot of videos where they explained their process and they explained their program and it seemed like it was definitely a user-friendly program and would have all the features that we wanted. So I decided to check out a couple different ones, and after going through some different evaluations with other ones, I decided on FileHold. The training for FileHold was very good. The instructor definitely took the time to understand what you were looking for and to explain all the processes. So when we first set it up, I went through some administration training so that I could get the program up and going, but as I started to use each new document, I could go back to FileHold and they would help me set up each new thing and explain a lot more of the features that at the beginning, I didn't use all those features, but as I've gotten into it more, they're always able to train and help and get us up to speed on any new features. If you're looking for a document management program, FileHold is an excellent program to use. It is web-based and it is very easy to use. The people that I've interacted with there, all of them have been very nice, very knowledgeable, very helpful in all ways, so I would definitely recommend them.

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User interface
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1 Video
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5 screenshots
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4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Access Expiration Management
388
Important

MasterControl Quality Excellence

23/45
  • Access Expiration Management
  • Annotations
  • API
  • Collaboration Tools
  • Content Management
  • Customizable Branding
  • Document Capture
  • Document Classification
  • Document Editing
  • Document Generation
  • Drag & Drop
  • Email Management
  • File Conversion
  • File Recovery
  • File Sharing
  • Metadata Extraction
  • Offline Access
  • Optical Character Recognition
  • Search/Filter
  • Secure Data Storage
  • SSL Security
  • Tagging
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Trail
  • Commenting/Notes
  • Compliance Tracking
  • Customizable Templates
  • Data Import/Export
  • Document Automation
  • Document Review
  • Document Storage
  • Electronic Signature
  • Forms Management
  • Full Text Search
  • Mobile Access
  • Reporting & Statistics
  • Task Management
  • Third-Party Integrations
  • Version Control
  • Workflow Management
See All features
Hide Document Management Software Features -

FileHold

Top Features
41/45
Show Document Management Software Features +
MasterControl Quality Excellence
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FileHold
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MasterControl Quality Excellence
  • By MasterControl
  • Located in United States
  • Founded in 1994
FileHold
  • By FileHold
  • Located in Canada
  • Founded in 2005
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