ProLaw vs TM Cloud: Which is a better fit?

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms.

You are limited on how to set up your folders. If you practice more than one area of law, the lack of customization is very restricting.

Easy to use and functionality is superb. The interface is easy to read, making it easy to use.

Overall software is an utter shambles of committee designed modules that integrate poorly, bugs and errors are numerous and fixes take forever.

I like that the addresses and CMS were easily used to mail merge and to do newsletters. The invoicing was also super easy to use and you are able to capture billable time easily.

I used ProLaw when I worked for a real estate firm for foreclosure litigation. It did the job, just not as efficient as other programs.

They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.

Training - The online courses have terrible moderators.

It's user friendly, I like the fields in the trademark record, I love that we can upload the record from the trademark office, like US. I like the information provided on the dashboard Dock section.

There is limited financial reporting and integration but no one seems to do that well. Some odd placing of menu items.

We have been very happy with the product and would recommend it others (and have done so!).

It feels outdated and is clunky to use at times. My paralegal uses it much more than I do, but I know that she gets irritated with putting foreign trademarks into the system.

Sarah S

Senior Paralegal

I love the ease of the reports and flexibility for whatever information I need or want to provide the client.

A lot of screen seems wasted and no wayto enlarge data that i know of.

I've been using the system for a few years now. It's great to have a reliable, easy to use docketing system with customizable reports sent to my inbox.

If things are entered in the proper order, the docketing becomes more complicated. And it can be difficult to precisely tailor custom reports.