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Outsourced IT & MSP Support, IT Support, Customer Help Desks.
Cloud-based platform that enables enterprises to provide digital collaboration solutions for immediate problem solving, data sharing, collaboration, presentations, demos, and more.
Cost of the solution is really affordable what is especially important for small companies. I had really good experience with Zoho support with their other products and Assist is no different.
We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos.
It is quick and easy to use and full of useful features and shortcuts to the important areas on a customer's computer. Simply the best remote software I have used.
Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again.
Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.
Add on costs and the lack of audit functionality should be addressed.
The reliability and affordability of Zoho Assist are unmatched. It is the perfect solution for us as we need a dependable platform to facilitate unattended access in our fully Mac environment.
Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.
I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.
The software's lack of a real-time window makes it more challenging to utilise.
I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue.
We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating.
The thing I like most about Glance is the ease of use to glance into another employees computer and help them with their needs.
There was not much more functionality - and it sometimes stopped working.
Best screen sharing program out there in my opinion and great customer support.
Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time.
Jonathan L.: Hi, I'm Johnny, IT and communications expert. I give Zoho Assist five out of five stars. For more reviews like this, click below. Prior to using Zoho Assist, I was using TeamViewer for a very long time. When it come time to upgrade, the cost involved with using TeamViewer was too great, and so I looked at other options. After a long amount of research, I chose Zoho Assist due to the ease of use and the cost of onboarding. Changing over from our previous product to Zoho Assist was a very easy process. A few clicks and a signup and credit card details, and we're ready to go. For anyone else in the industry who's looking for a good remote assistance software, Zoho Assist is the way to go. It's easy to use, easy to onboard and easy for the end user to use, as well.
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Zoho Assist
Top FeaturesGlance
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