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Cloud-based platform that enables enterprises to provide digital collaboration solutions for immediate problem solving, data sharing, collaboration, presentations, demos, and more.
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
I enjoy how we can help a client who is having trouble figuring out the system navigate with ease, and the end user will be pleased with this navigation.
The software's lack of a real-time window makes it more challenging to utilise.
I appreciate the functions offered, such as screen sharing and the built-in communicator setup, which are quite helpful for the representative when resolving any client issue.
We deal with high volume analytics companies, who often have a heavy traffic load on their computer systems. That was/is very frustrating.
The thing I like most about Glance is the ease of use to glance into another employees computer and help them with their needs.
There was not much more functionality - and it sometimes stopped working.
Best screen sharing program out there in my opinion and great customer support.
Periodically, Glance will hang, which might be troublesome in urgent circumstances. Loading takes some time.
My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Odd behavior with inherited permissions. Also, the drag and drop function does not work as intended.
It has been wonderful to have this tool in my back pocket when I need to help a customer with an issue they are having on their own computer.
I have not had to deal with the software vendor directly but their software is just terrible.
It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing.
It was a bit of a pickle to get set up and if there's a connection problem at either end it's pretty useless.
Its a great tool for remote support. Its canned scripts are super awesome.it also has an integrated presentation feature which is very good to train the customers.
It can be difficult to initiate and once initiated it can be difficult to get it to stay connected to my customers screen.
Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.
Prioritize real-user-identified key features according to your needs to find your best fit.
Glance
BeyondTrust Remote Support
Top FeaturesGlance
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BeyondTrust Remote Support
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