# SAP Concur Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of SAP Concur Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of SAP Concur Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/compare/380-186857/Concur-Expense-vs-Traveldoo-Expense --- # SAP Concur Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 1, 2025 Written byAlejandra Aranda Alejandra Aranda Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape a... [See bio & all articles](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Alejandra Aranda](https://www.capterra.com/resources/author/alejandra-aranda/) Content Analyst Alejandra Aranda is an analyst and writer with more than five years of experience covering marketing and technology trends across various industries. Her pieces are designed to help small and midsize businesses navigate the digital landscape and implement effective marketing strategies. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SAP Concur SAP Concur Overview: ### Key takeaways Insights from verified Capterra reviews SAP Concur is a cloud-based platform that helps businesses manage expense reports, travel bookings, and accounts payable workflows. It offers strong adoption among enterprise and IT services teams. Users value its mobile receipt capture and automated expense tracking, though many cite performance issues and slow support. In 2024, it introduced AI-powered flight recommendations and a redesigned invoice interface. ### Our verdict SAP Concur suits businesses that need structured expense workflows and mobile-first receipt capture. However, it does come with trade-offs. Reviewers often cite slow performance, limited customization, and inconsistent support, especially during onboarding or disconnects. While it delivers on automation and visibility, buyers should weigh these drawbacks against their internal support capacity. Overall rating Based on 2,238 user reviews Reviews sentiment Positive 86% Neutral 10% Negative 4% Pros & cons Automated expense tracking tools Efficient approval workflow Slow and outdated interface Frequent errors and glitches Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SAP Concur alternatives SAP Concur may not suit teams that prioritize faster interfaces, simpler workflows, or more transparent pricing. If your business needs a more lightweight tool or tighter integration with specific accounting platforms, other options may be a better fit. Highest Rated [4.6 (1,186)](https://www.capterra.com/p/142384/Zoho-Expense/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (3,269)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (606)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [webexpenses](https://www.capterra.com/p/140646/webexpenses/) [4.5 (1,105)](https://www.capterra.com/p/140646/webexpenses/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140646/webexpenses/) [View all alternatives](https://www.capterra.com/p/380/Concur-Expense/alternatives/) ## Who uses SAP Concur? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Automated expense tracking tools 85% positive reviews out of 989 Most users report expense management is streamlined, saving time with automated tracking, reporting, and mobile features. Ashfak K Senior executive, 10,001+ employees. "its automation of expense reporting helps reduce manual entry, minimizes errors, and can lead to more efficient reimbursement processes." Slow and outdated interface 81% negative reviews out of 155 Most users report performance and speed issues, citing slow load times, laggy navigation, and an outdated user interface. Selby G M&A Execution Assistant, 501 - 1,000 employees. "Concur is slow and the new interface makes processing expenses for several people an arduous process." Efficient approval workflow 84% positive reviews out of 138 Most reviewers find the approval process efficient, with automated notifications, easy routing, and clear audit trails. Urgan C Associate, 5,001 - 10,000 employees. "You can automate approval workflows and integrate with corporate policies ensures that expenses are processed quickly, while maintaining compliance with internal policies." Frequent errors and glitches 65% negative reviews out of 130 Some reviewers indicate bugs and issues cause crashes, confusing error messages, and difficulty resolving problems without support. Gary T Solutions Architect, 10,001+ employees. "SAP Concur can feel overly complex at times, with occasional glitches and confusions for new users or submitters." Timely reimbursement system 90% positive reviews out of 115 Most reviewers describe reimbursement as fast and straightforward, with real-time tracking and prompt payments after approval. Marie K Success Manager, 501 - 1,000 employees. "It makes it so that we can get reimbursed quickly, and I like that it has a mobile app option" High cost for small businesses 59% negative reviews out of 103 Some users report pricing is expensive, with costly subscriptions, additional fees, and limited affordability for smaller companies. ## SAP Concur's interface SAP Concur’s interface is functional but often described as dated, with users noting inconsistent navigation and a lack of visual hierarchy. While the mobile app is praised for its convenience, the desktop experience can feel clunky and slow to respond. 1+ Alejandra Aranda Content Analyst You’ll likely find the mobile app more efficient than the desktop version, especially for uploading receipts and tracking expenses; however, expect occasional friction when navigating menus or correcting errors, which can slow down routine workflows. Ease of Use 4.1 (2,229) 4.1 Based on 2,229 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst SAP Concur’s top-rated features work best when used together. Automated invoice handling, mobile receipt capture, and real-time expense tracking give teams more control over spend without adding manual overhead. Features 4.2 (2,219) 4.2 Based on 2,219 reviews The SAP Concur features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Financial reporting 4.6 (32) 32 reviewers rated this feature Enables teams to generate clear, structured financial summaries with minimal manual input. Users highlight the ability to access reports remotely, attach receipts, and auto-populate invoice details. This helps streamline approvals and reduces processing time. Invoice processing 4.6 (92) 92 reviewers rated this feature Automates the review, approval, and payment of invoices so teams can reduce manual errors and speed up reimbursement cycles. Mobile access and receipt matching are frequently cited as time-saving benefits, though some users note occasional detection issues. Accounts payable 4.5 (29) 29 reviewers rated this feature Supports centralized tracking and payment of business expenses, offering visibility into vendor payments and approval workflows. Reviewers value the ability to manage payables remotely and maintain audit trails, especially for distributed teams. Expense tracking 4.3 (631) 631 reviewers rated this feature Categorizes and logs expenses automatically, integrating with services such as Uber and corporate cards. Real-time alerts, mobile flexibility, and historical data access help teams stay on top of budgets and ensure accurate reimbursements. Receipt management 4.3 (430) 430 reviewers rated this feature Simplifies the process of uploading, storing, and matching receipts to expenses. Users frequently mention the convenience of snapping photos on the go and the ability to manage receipts in one place, though batch uploads can be slow. Mileage tracking 3.0 (45) 45 reviewers rated this feature Tracks distance-based expenses for reimbursement, but reviewers report inconsistent calculations and limited customization for route preferences. The interface for entering mileage is also seen as outdated and unintuitive. Purchase order management 3.3 (42) 42 reviewers rated this feature Manages the creation and tracking of purchase orders, but lacks flexibility and integration depth. Reviewers mention difficulty aligning purchase orders with expense workflows and limited visibility into approval status. Accounting integration 3.4 (118) 118 reviewers rated this feature Connects SAP Concur with accounting systems, but reviewers cite frequent sync issues and limited compatibility with popular platforms. Some users report delays in data transfer and a lack of real-time updates. Request Assistant 0 reviewers rated this feature Uses generative AI to estimate travel costs based on user-entered trip details such as destination, dates, and travel segments. It automatically calculates expected expenses and updates estimates when users adjust preferences such as flight class or hotel rating. ExpenseIt hotel itemization 0 reviewers rated this feature Applies AI to improve the accuracy of hotel expense breakdowns. It automatically generates itemized receipts and reduces manual entry errors. It also helps finance teams maintain cleaner records for audits and reimbursements. Personalized AI-assisted flight recommendations 0 reviewers rated this feature This feature uses generative AI to suggest in-policy flight options based on individual travel preferences and past behavior, helping users book faster while staying compliant. (Released Q1 2024) SAP Fiori Horizon interface update 0 reviewers rated this feature A redesigned interface with updated fonts, icons, and navigation improves accessibility and consistency across SAP solutions, enhancing the overall user experience. (Released Q2 2024) All key features (83) Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 0% of 0 reviewers... Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 66.67% of 3 reviewers that rated this feature as important or highly important Connects SAP Concur with accounting systems, but reviewers cite frequent sync issues and limited compatibility with popular platforms. Some users report delays in data transfer and a lack of real-time updates. 118 reviewers rated this feature Supports centralized tracking and payment of business expenses, offering visibility into vendor payments and approval workflows. Reviewers value the ability to manage payables remotely and maintain audit trails, especially for distributed teams. 29 reviewers rated this feature Track outstanding invoices and the money owed from clients 90.00% of 10 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 84.62% of 39 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 44.44% of 9 reviewers that rated this feature as important or highly important Categorizes outstanding invoices based on the amount of time they have remained unpaid 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 73.33% of 15 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 59.78% of 184 reviewers that rated this feature as important or highly important Route documents and other data through one or more stakeholders for review and approval 73.25% of 157 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0.00% of 1 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 75.73% of 103 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements 80.95% of 21 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 58.70% of 138 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations 66.03% of 156 reviewers that rated this feature as important or highly important Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances 0.00% of 1 reviewers that rated this feature as important or highly important Organize and group data or items based on various criteria 0% of 0 reviewers... Issue payments to third parties via checks 87.50% of 8 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 70.27% of 74 reviewers that rated this feature as important or highly important Manage and track credit cards that are distributed to employees to use for authorized business expenses 50.00% of 34 reviewers that rated this feature as important or highly important Financial system that helps create and manage physical/digital credit cards and track transaction activities 85.71% of 7 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 66.67% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports 0.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 70.30% of 101 reviewers that rated this feature as important or highly important Creation and customization of dashboards 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 56.52% of 23 reviewers that rated this feature as important or highly important Receive an automatic notification when the exact same payment is about to be initiated for the second time 68.42% of 19 reviewers that rated this feature as important or highly important Transfer money electronically between two bank accounts 60.00% of 15 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 83.33% of 24 reviewers that rated this feature as important or highly important Integrate with existing ERP systems 100.00% of 2 reviewers that rated this feature as important or highly important Attaching relevant receipts or supporting documents to submit expenses for reimbursement 81.20% of 234 reviewers that rated this feature as important or highly important Plan, pay and track business related expenses. 0% of 0 reviewers... Categorizes and logs expenses automatically, integrating with services such as Uber and corporate cards. Real-time alerts, mobile flexibility, and historical data access help teams stay on top of budgets and ensure accurate reimbursements. 631 reviewers rated this feature Applies AI to improve the accuracy of hotel expense breakdowns. It automatically generates itemized receipts and reduces manual entry errors. It also helps finance teams maintain cleaner records for audits and reimbursements. 0 reviewers rated this feature Plan, manage, and track the financial activities of an individual or organization 0% of 0 reviewers... Enables teams to generate clear, structured financial summaries with minimal manual input. Users highlight the ability to access reports remotely, attach receipts, and auto-populate invoice details. This helps streamline approvals and reduces processing time. 32 reviewers rated this feature Intended for medical use such as diagnosis, treatment, and consultation 0% of 0 reviewers... Designed for small businesses 100.00% of 16 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity 33.33% of 9 reviewers that rated this feature as important or highly important Centralized accounting record which tracks all financial transactions 78.79% of 33 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices 88.24% of 17 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 50.00% of 8 reviewers that rated this feature as important or highly important Automates the review, approval, and payment of invoices so teams can reduce manual errors and speed up reimbursement cycles. Mobile access and receipt matching are frequently cited as time-saving benefits, though some users note occasional detection issues. 92 reviewers rated this feature Tracks distance-based expenses for reimbursement, but reviewers report inconsistent calculations and limited customization for route preferences. The interface for entering mileage is also seen as outdated and unintuitive. 45 reviewers rated this feature With mobile access, you can manage expenses, upload receipts, and submit reports on the go. Reviewers indicate this is valuable for frequent travelers, highlighting the app’s convenience and ease of use, though some wish mobile had all desktop capabilities. 71.79% of 273 reviewers that rated this feature as important or highly important Access the system via a mobile application 88.89% of 18 reviewers that rated this feature as important or highly important You can instantly capture and upload receipts from your phone, making expense reporting much more convenient. Some reviewers find this aspect very user-friendly and time-saving, though a few mention occasional upload glitches and limitations with image size or multiple attachments. 71.51% of 344 reviewers that rated this feature as important or highly important Manage and handle various international currencies 59.22% of 103 reviewers that rated this feature as important or highly important Manage and support multiple languages 0% of 0 reviewers... Manage and support multiple locations 0.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform 67.96% of 181 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 0% of 0 reviewers... Reconcile payments with corresponding invoices or orders for accounting purposes 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... This feature uses generative AI to suggest in-policy flight options based on individual travel preferences and past behavior, helping users book faster while staying compliant. (Released Q1 2024) 0 reviewers rated this feature Create, manage, and track policies and procedures within an organization 63.93% of 61 reviewers that rated this feature as important or highly important Manages the creation and tracking of purchase orders, but lacks flexibility and integration depth. Reviewers mention difficulty aligning purchase orders with expense workflows and limited visibility into approval status. 42 reviewers rated this feature Aligns purchase orders with incoming invoices and receiving reports 33.33% of 3 reviewers that rated this feature as important or highly important Receive notification of issues as soon as they occur 62.86% of 35 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 57.14% of 14 reviewers that rated this feature as important or highly important Active reporting of data and metrics 100.00% of 1 reviewers that rated this feature as important or highly important Simplifies the process of uploading, storing, and matching receipts to expenses. Users frequently mention the convenience of snapping photos on the go and the ability to manage receipts in one place, though batch uploads can be slow. 430 reviewers rated this feature Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) 100.00% of 1 reviewers that rated this feature as important or highly important With this capability, you can submit, track, and receive reimbursements efficiently, benefiting from clear approval workflows and timely payments. Reviewers appreciate the transparency, real-time status updates, and seamless integration with systems like Workday for faster processing. 67.70% of 226 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 50.00% of 16 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 78.57% of 28 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 66.67% of 57 reviewers that rated this feature as important or highly important Uses generative AI to estimate travel costs based on user-entered trip details such as destination, dates, and travel segments. It automatically calculates expected expenses and updates estimates when users adjust preferences such as flight class or hotel rating. 0 reviewers rated this feature Establish limitations based on certain conditions 12.50% of 8 reviewers that rated this feature as important or highly important A redesigned interface with updated fonts, icons, and navigation improves accessibility and consistency across SAP solutions, enhancing the overall user experience. (Released Q2 2024) 0 reviewers rated this feature Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Review and uncover trends in spending activity 80.00% of 35 reviewers that rated this feature as important or highly important Set allowances and ensure employees don't spend more than the allotted amounts 65.69% of 102 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 61.11% of 18 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 42.03% of 69 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 100.00% of 15 reviewers that rated this feature as important or highly important Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0.00% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 78.08% of 73 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Alejandra Aranda Content Analyst SAP Concur’s top-rated features work best when used together. Automated invoice handling, mobile receipt capture, and real-time expense tracking give teams more control over spend without adding manual overhead. Features 4.2 (2,219) 4.2 Based on 2,219 reviews ## Pricing SAP Concur does not publish pricing on its website, and buyers must contact the vendor for a custom quote. Based on buyer insights, the average SMB budget is around $205 per user, per month. This places SAP Concur’s pricing in the higher range for accounting tools. ### Starting price Free trial available Alejandra Aranda Content Analyst SAP Concur’s pricing scales with team size and feature depth, so you should assess if its automation and travel planning tools justify the premium over simpler expense platforms. Value for money 4.1 (1,202) 4.1 Based on 1,202 reviews ## Integrations SAP Concur integrates with finance and accounting systems to streamline expense tracking and reporting. Our analysis of user reviews highlights integrations that support data syncing and reduce manual entry across budgeting and reimbursement workflows. Popular integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Alejandra Aranda Content Analyst Connecting SAP Concur with accounting platforms and spreadsheet tools helps your finance lead automate reconciliation, reduce duplicate entries, and maintain cleaner records across monthly reporting cycles. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (1304) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (1,304) 4.1 Based on 1,304 reviews ## User reviews Overall rating 4.3 Based on 2,238 reviews Filter by rating 5(1129) 4(792) 3(220) 2(51) 1(46) Mentioned topic Sorted by most recent AU Anonymous User Sales Support Farming ### "Great system for companies to use to track expenses. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 It was very easy to use and I handling putting in multiple individuals' expenses. I never had any issues. Pros I have not used Concur at my new job, however at my previous job I used it all the time. It is a great system to use and very easy to learn and use. I think the ability to add a receipt from cell phone was a great addition. Cons I could often find less expensive rates when not using the system to book trips. It was a good starting point though to find the options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Project Manager Information Technology and Services ### "Old reliable with minor issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 29, 2026 SAP Concur solves the problem of making reporting easy and ensures it is done correctly and efficiently. Pros I find SAP Concur to be quite useful, as it solves the problem of making sure that reporting is done correctly and efficiently. It helps us do our jobs, and it's an essential part of our processes at IBM. Although I don't have a specific feature that stands out, everything within SAP Concur is equally valuable because they are all part of the whole system. Cons There are times that SAP Concur has a lag in slowness to it. It is a little bit complicated at times when there are errors and issues, but that is mostly within our end and not with the application in itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stefan B. Software Integration Automotive ### "Great tool for businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 21, 2026 Still really good for travel expense management and i still like using it whenever submitting for reimbursements Pros The ease of documents submission especially from the phone is amazing. After 5 trips, all i had to do is snap some photos upload, job is done Cons User experience sometimes can be really confusing. But once you get used to it it’s actually suited for the job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Joel G. Director of Operations Veterinary ### "Desktop Version is Great. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2026 Pros The desktop version is extremely easy to use. Importing expenses is very easy. Managing expense reports is also easy. Cons The web app makes it difficult to select files to upload. Also, moving expenses to other reports isn’t as easy as it is on the desktop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mallory T. Executive sous chef Food & Beverages ### "Expenses done not at my expense." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2026 I have had to use excel sheets, other websites and paper to do expenses and it was always so time consuming, SAP really saves time and effort. Pros I like that Sap allows me to upload all my receipts at once and then ties them to my expenses. It makes it was less tedious than other expense reports. Cons I do not have an issue with SAP concur, sometimes I feel like too much information is asked but I think that is my companies choice not SAP's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anitha R. Senior Technical Specialist Financial Services ### "SAP Concur" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2026 Pros I also appreciate the ability to automate certain rules (expense categories, spending limits, approvals). This helps prevent many errors and ensures better compliance, which is essential in the financial sector. Overall, it is a reliable tool that brings real structure to expense management. Cons Although the interface remains functional, it could be more modern and more intuitive, particularly for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tammy H. Accounting Clerk Non-Profit Organization Management ### "I love Concur" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 I've used Concur for years and I think it's the best system out right now and the customer service is awesome. Pros Love the customer support, always very helpful. Great value for the cost. Website is very easy to use. Cons It can be difficult when booking several flights at once and getting their seats close to each other. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Nick C. Video Production Specialist Banking ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 23, 2026 Overall it is an easy app to use with clear controls and I've encountered only one issue since I started using it. Pros It is easy to file expense reports. Everything is clear and easy to understand helping to get things processed quickly. Cons I had a technically issue arise that would not let me attach an expense to a specific report. That ended up delaying the report by a few days but the issue was eventually solved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Johna D. District Manager Medical Practice ### "SAP Concur Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2026 I thought it was user friendly and easy for a first time user to use for expenses. I trained several employees on how to use it with ease. Pros I thought it was easy to use the desktop and app for all expenses needed. I never needed to reach out to customer support for help. Cons It didn't save photo receipts from the app to the desktop. I had to reenter them if I used the desktop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Retail Sales Manager Retail ### "Travelling expense tool-Concur" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 14, 2026 I submit all my travelling expenses through Concur and it is a amazing process to be notified when they got approved, when they were sent for payment and also when they were actually paid. Pros SAP Concur is an amazing tool for employee expense management. It keeps the user aware of different stages of payment processing. Cons While the web is really agile and friendly, the mobile interface can get a bit trcicky to negotiate. The affidafit about lost receipts need to be done away as we hardly keep receipts anymore in our day to day life Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/380/Concur-Expense/reviews/) ## FAQs SAP Concur is a cloud-based platform that automates travel, expense, and invoice management. It tracks spending, reduces manual errors, and improves compliance across finance workflows. Yes. The SAP Concur mobile app is available for iOS and Android. It allows users to book travel, submit expenses, and approve invoices from anywhere, streamlining workflows for remote and on-the-go teams. Yes, but only if the report hasn’t been fully approved or processed. Users can edit or recall submitted reports depending on their organization’s workflow settings and approval status. Concur Expense is SAP Concur’s expense reporting module. It captures spend from multiple sources, automates reimbursement workflows, and helps businesses make data-driven decisions about employee expenses. Employees can enter expenses manually or automatically via transaction data from airlines, hotels, and other vendors. Reports can be submitted and tracked via desktop or mobile, with managers reviewing and approving from any device. A travel and expense policy defines which costs are reimbursable and outlines spending limits. SAP Concur helps enforce these policies by flagging exceptions and guiding users during expense entry. Duty of Care refers to an organization’s responsibility to protect traveling employees. SAP Concur supports this by integrating safety alerts, travel tracking, and emergency response tools into its travel management workflows. Yes. Users can link loyalty accounts such as airline miles or hotel rewards to their SAP Concur travel profile, allowing automatic point accrual during business travel bookings. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources 1. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). 2. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). 3. This product information came from SAP Concur’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [4 Key Expense Report Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-expense-report-features/) Published June 3, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [As Travel Takes Off, Companies Can Avoid Turbulence by Optimizing Travel Processes](https://www.capterra.com/resources/business-travel/) Published August 24, 2023 by [Max Lillard](https://www.capterra.com/resources/author/max-lillard/) ### [Capterra Value Report: A Price Comparison Guide for Accounting Software](https://www.capterra.com/resources/accounting-software-pricing-report/) Published March 20, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) ### [The Most Valued Accounting Software Features by Business Size](https://www.capterra.com/resources/accounting-system-features-by-size/) Published July 18, 2023 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) ### [3 Benefits and Challenges of Modern Accounting Solutions Over Manual Methods](https://www.capterra.com/resources/benefits-of-accounting-software/) Published August 23, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) Popular comparisons [webexpenses vs SAP Concur](https://www.capterra.com/compare/380-140646/Concur-Expense-vs-webexpenses)[QuickBooks Online vs SAP Concur](https://www.capterra.com/compare/380-190778/Concur-Expense-vs-QuickBooks-Online)[Expensify vs SAP Concur](https://www.capterra.com/compare/380-97594/Concur-Expense-vs-Expensify)[Zoho Expense vs SAP Concur](https://www.capterra.com/compare/380-142384/Concur-Expense-vs-Zoho-Expense)[Xero vs SAP Concur](https://www.capterra.com/compare/380-120109/Concur-Expense-vs-Xero)[QuickBooks Online Advanced vs SAP Concur](https://www.capterra.com/compare/380-189398/Concur-Expense-vs-QuickBooks-Online)[Wave vs SAP Concur](https://www.capterra.com/compare/380-178021/Concur-Expense-vs-Wave-Apps)[Circula vs SAP Concur](https://www.capterra.com/compare/380-185116/Concur-Expense-vs-Circula)[Sage Intacct vs SAP Concur](https://www.capterra.com/compare/76-380/Intacct-vs-Concur-Expense)[BILL Spend & Expense vs SAP Concur](https://www.capterra.com/compare/380-166905/Concur-Expense-vs-Divvy) [Ramp vs SAP Concur](https://www.capterra.com/compare/380-207081/Concur-Expense-vs-Ramp)[BQE CORE Suite vs SAP Concur](https://www.capterra.com/compare/380-141096/Concur-Expense-vs-BQE-Software)[FreshBooks vs SAP Concur](https://www.capterra.com/compare/380-142390/Concur-Expense-vs-FreshBooks)[Expensya vs SAP Concur](https://www.capterra.com/compare/380-144890/Concur-Expense-vs-Expensya)[Lanes & Planes vs SAP Concur](https://www.capterra.com/compare/380-183676/Concur-Expense-vs-Lanes-Planes)[Elorus vs SAP Concur](https://www.capterra.com/compare/380-152770/Concur-Expense-vs-Elorus)[Zoho Books vs SAP Concur](https://www.capterra.com/compare/380-163115/Concur-Expense-vs-Zoho-Books)[Sage Accounting vs SAP Concur](https://www.capterra.com/compare/380-168740/Concur-Expense-vs-Sage-One-UK)[Zoho Invoice vs SAP Concur](https://www.capterra.com/compare/380-163114/Concur-Expense-vs-Zoho-Invoice)[Moss vs SAP Concur](https://www.capterra.com/compare/380-211744/Concur-Expense-vs-getmoss)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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