Emburse Expense Professional (formerly Certify Expense) vs SAP Concur: Which is a better fit?

Super easy to use, outstanding customer service, not expensive at all, extremely customizable, makes life easier for our sales reps. They have been so helpful throughout the implementation process.

There was fraud on the associated credit card, so it declined. Certify took it upon themselves to change billing to the 1st, thereby double-charging for the 1st-18th of the month changed.

Lijith L

The best part is we can manage and generate our travel invoice and booking. Very easy to use and an awesome product.

There were a few times where it seemed as thought the system "froze" and I lost all of my information and I had to retake and load pics of the receipts.

It is the best solution for Intuitive expense management, travel management and accounts payable automation solutions if desired as it has in built to complement your organization's growth to deal.

The document archive location vs the individual expense reports is confusing. Unsure where receipts need to be submitted.

I love how simple this software is. I use it both on my phone and on a PC, the sync is simple and the expense reports are super easy to submit.

Toni T

Marketing Solutions Specialist

You need to upload receipts one by one, but they don't filter into the same report. It's very manual and I dread creating expense reports at the end of any trip because it just takes me forever.

It is well organized and it does a great job tracking and reporting expenses. Their customer support has been competent and responsive when I have needed their help.

Dislike that when there is a problem, no one at Concur seems to know how to help or how to fix a problem. I am the administrator on the account and when I call I am told that "I don't have access.

Concur is a solid choice for expense reporting and approval. Only once did I have an issue with my account, and the customer support was highly responsive and resolved my issue quickly.

I've encountered numerous problems when using this software, but I am not sure if it is a Concur problem or if it is based on filters my company might have imposed.

Jef J

Global Category Manager

Ease of use after a while of getting used to it. Once a user becomes proficient, it is a great tool, with excellent functionality.

Can be difficult to fix some errors in a process, other than starting that process over completely.

I like the ease of the program. I use the personal mileage weekly, and it is very nice to have the Concur map integrated into the system.

We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.