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CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps
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Overall, I really like Kixie PowerCall. It's a great tool for quickly uploading contact lists and super helpful for SDRs as it saves a lot of time with automated dialing.
In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating.
It’s been great, especially when it comes to becoming a better salesman. The way you can listen to your calls and other peoples calls is extremely helpful.
Integrations with marketing analytics are missing. To be able to track performance from marketing campaigns and see CPA for every call.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing. A huge help at customizing and optimizing the tool to fit our specific needs.
I had a hard time starting/learning to use the software.
We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic.
When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.
Prioritize real-user-identified key features according to your needs to find your best fit.
Kixie PowerCall
SpitFire
Kixie PowerCall
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