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Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.
Vacation rental property managers with 25+ units who seek powerful and modern productivity tools to help maximize revenue, automate management tasks, and streamline operations.
TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software.
Customer service is HORRIBLE. Days to a week will pass before somebody will finally return our calls about problems with the software.
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate.
TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help.
Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.
TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.
The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.
Escapia has been a great tool for us, especially for the price we managed to get since we signed up when it was a newer company. It seems to be improving constantly which I really appreciate.
There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot.
Pros - Escapia is user friendly, easy to use, easy to navigate through tabs on reservation screens. Customer Service are always helpful and knowledgeable and the training materials are of great value.
Downtime when there is a problem, which is not often, but when it happens we are unable to operate. Lack of ongoing communication with an Account Manager.
Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors.
One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them.
The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.
Currently though it is a daily frustration. The system stops working daily, it's slow, doesn't communicate well with our other software systems.
Prioritize real-user-identified key features according to your needs to find your best fit.
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