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Enumerate vs Hemlane: Which is a better fit?

Updated on February 10th, 2025
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Summary
Key features rated by users
Features selected based on 3,698 reviews from Property Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Reservations Management
NA
Rent Tracking
NA
Online Payments
3.7
Channel Management
NA
Transaction History
1.0
% Fit
Missing features
Not enough reviews
Feature ratings
Reservations Management
NA
Rent Tracking
4.8
Online Payments
4.8
Channel Management
--
Transaction History
4.5
User satisfaction
3.6
User reviews103
Ease of use
3.7
Functionality
3.5
Value for money
3.0
Customer support
3.6
4.8
User reviews187
Ease of use
4.7
Functionality
4.7
Value for money
4.8
Customer support
4.9
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.

We work with rental portfolios managed by owners, agents, and managers. Whether you have one or 100+ rentals, we have the tools for you to find, place, and manage tenants.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
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video-e5f784da-ec84-4c54-d082-08dbdfa5ba82
Jay H
Owner
5.0

Jay: Hey, my name is Jay. I'm the founder and property manager for Palmettosome Properties. We have two employees, and I give Hemlane five stars because five is the max allowable. All right, so what we had before Hemlane is we had a, and I'm using air quotes, "a professional property manager." And the reason that didn't work out, we signed a contract, they were in charge of managing our properties, rent, collections, filling units, the whole nine, handling maintenance requests. The reason that did not work out is A, they were not collecting rents supposedly. B, they were not evicting or posting notices for tenants who were not supposedly not paying rent. But ultimately, after a year of having them as our property manager and things starting to reveal themselves, we discovered that they were stealing from us-- and not just me, from our owners, from our property owners. And so we made the decision to transition to a self-management concept and that's where Hemlane came in. Okay, so the reasons that we chose Hemlane, several. Things that stood out. Number one, having additional jobs and different properties that we manage, we needed some flexibility on who was going to take that initial call, right? As a self-managing landlord, I did not want to be getting phone calls from tenants at 2:00 AM saying, Hey, we've got a leaky toilet, or the neighbor upstairs is being loud or whatever. And so Hemlane, they definitely fill that bucket to where they have a 24/7 manned service desk where our tenants can contact them 24/7, contact a live US-based body. And as we've grown our relationship with them, that has turned out to be the most likable thing I have because we have their service coordinators. I really feel like our team, it's just my wife and I, but I feel like our team has expanded exponentially because of how Hemlane's service coordinators really work with our tenants and do as much possible before dispatching a trade or getting us involved. And that is the biggest thing that led us to try them out. We wanted that somebody to fill that gap of handling that initial contact from our residents. Getting started with Hemlane was really easy. They made the onboarding process extremely easy. One of the biggest things, and we even get asked this now from people who are transition property management from professional property management to self-managing with Hemlane is like how do you notify the tenant or how do you notify your residents of the change and how you're going to start collecting rent and receiving maintenance requests. And Hemlane's thought this out. They provided a template for us to use and the system is so easy. We had two tenants out of our 20-unit portfolio that's with Hemlane that had issues with signing up. However, they are bit on the elderly side and technology was not their biggest thing. So we were able to walk them through, Hemlane support helped us out in that, and then we got their younger cousin or niece or nephew to help them out as well. But the onboarding process with Hemlane is just super, super smooth. Again, it's one of the best decisions we've ever made as a real estate investor. All right, so for anyone interested in or pursuing Hemlane, I know there's a lot of different packages out there and we tried them all. Matter of fact, we've probably tried them as well. The reason why I want to push you to Hemlane is number one, there's service coordinators. If you feel like you need a team that's going to go expand your reach and really fill that gap for being that first line of defense for your residents and always available for your residents, Hemlane, to my knowledge, is the only group that does that. The other thing is their online bill pay has been one of the best things that I know. A lot of the same systems do it, but most of the other systems charge the residents or your residents a fee where Hemlane, to my knowledge, does not. And it doesn't charge us a fee. So it's one of those things where it's really a good win-win to some of the biggest pain points that I hear is what a fees are associated and how do you handle those calls at 2:00 AM, and Hemlane's checked both of those boxes and it's really allowed me ... I say this quote all the time, is even though with Hemlane there, I don't feel like I'm self-managing.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting
207
Important
Activity Tracking
388
Important

Enumerate

21/50
  • Channel Management
  • Commercial Properties
  • Credit Check
  • Dashboard
  • Dynamic Pricing
  • Electronic Signature
  • For Hospitality Industry
  • For Residential
  • Guest Tracking
  • Housekeeping Management
  • Lease Management
  • Listing Management
  • Marketing Management
  • Mobile App
  • Multi-Location
  • Occupancy Management
  • Overdue Payments
  • Rent Collection
  • Rent Tracking
  • Reservations Management
  • Role-Based Permissions
  • Search/Filter
  • Service Request Management
  • Tenant Portal
  • Tenant Screening
  • Tenant Tracking
  • Utility Billing
  • Violation Tracking
  • Virtual Tour
  • Accounting
  • Activity Tracking
  • API
  • Billing & Invoicing
  • Communication Management
  • Contact Management
  • Document Management
  • Expense Tracking
  • Financial Management
  • Maintenance Management
  • Online Payments
  • Owner Portal
  • Property Database
  • Reminders
  • Reporting & Statistics
  • Task Management
  • Tax Management
  • Third-Party Integrations
  • Transaction History
  • Vendor Management
  • Work Order Management
See All features
Hide Property Management Software Features -

Hemlane

Top Features
41/50
Show Property Management Software Features +
Enumerate
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Hemlane
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Enumerate
  • By Enumerate
  • Located in United States
  • Founded in 1985
Hemlane
  • By Hemlane
  • Located in United States
  • Founded in 2015
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