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Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.
We work with rental portfolios managed by owners, agents, and managers. Whether you have one or 100+ rentals, we have the tools for you to find, place, and manage tenants.
TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software.
Customer service is HORRIBLE. Days to a week will pass before somebody will finally return our calls about problems with the software.
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate.
TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help.
Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.
TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.
The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.
The dash board is helpful, as are the set reminders. The customer service and communication are outstanding.
Difficult to distinguish locations on site or whether you are in as a admin,user,service provider or tenants. Often get lost in looking for function not available in one class or another.
I am very satisfied with my experience and will recommend it to any newbie because of its ease of use.
There is no app, that is my only complaint. We operate our real estate investment/property management business primarily by phone.
It was so nice not to have to deal with the application, the exchange of funds etc and the report was perfect.
It’s not proactive and they always blame you. Horrible ways of communicating.
Hemlane is fantastic for our business. Customer service is top notch and very responsive.
Expense tracking is weak. Doesn’t allow you to pay bills through the system.
Jay: Hey, my name is Jay. I'm the founder and property manager for Palmettosome Properties. We have two employees, and I give Hemlane five stars because five is the max allowable. All right, so what we had before Hemlane is we had a, and I'm using air quotes, "a professional property manager." And the reason that didn't work out, we signed a contract, they were in charge of managing our properties, rent, collections, filling units, the whole nine, handling maintenance requests. The reason that did not work out is A, they were not collecting rents supposedly. B, they were not evicting or posting notices for tenants who were not supposedly not paying rent. But ultimately, after a year of having them as our property manager and things starting to reveal themselves, we discovered that they were stealing from us-- and not just me, from our owners, from our property owners. And so we made the decision to transition to a self-management concept and that's where Hemlane came in. Okay, so the reasons that we chose Hemlane, several. Things that stood out. Number one, having additional jobs and different properties that we manage, we needed some flexibility on who was going to take that initial call, right? As a self-managing landlord, I did not want to be getting phone calls from tenants at 2:00 AM saying, Hey, we've got a leaky toilet, or the neighbor upstairs is being loud or whatever. And so Hemlane, they definitely fill that bucket to where they have a 24/7 manned service desk where our tenants can contact them 24/7, contact a live US-based body. And as we've grown our relationship with them, that has turned out to be the most likable thing I have because we have their service coordinators. I really feel like our team, it's just my wife and I, but I feel like our team has expanded exponentially because of how Hemlane's service coordinators really work with our tenants and do as much possible before dispatching a trade or getting us involved. And that is the biggest thing that led us to try them out. We wanted that somebody to fill that gap of handling that initial contact from our residents. Getting started with Hemlane was really easy. They made the onboarding process extremely easy. One of the biggest things, and we even get asked this now from people who are transition property management from professional property management to self-managing with Hemlane is like how do you notify the tenant or how do you notify your residents of the change and how you're going to start collecting rent and receiving maintenance requests. And Hemlane's thought this out. They provided a template for us to use and the system is so easy. We had two tenants out of our 20-unit portfolio that's with Hemlane that had issues with signing up. However, they are bit on the elderly side and technology was not their biggest thing. So we were able to walk them through, Hemlane support helped us out in that, and then we got their younger cousin or niece or nephew to help them out as well. But the onboarding process with Hemlane is just super, super smooth. Again, it's one of the best decisions we've ever made as a real estate investor. All right, so for anyone interested in or pursuing Hemlane, I know there's a lot of different packages out there and we tried them all. Matter of fact, we've probably tried them as well. The reason why I want to push you to Hemlane is number one, there's service coordinators. If you feel like you need a team that's going to go expand your reach and really fill that gap for being that first line of defense for your residents and always available for your residents, Hemlane, to my knowledge, is the only group that does that. The other thing is their online bill pay has been one of the best things that I know. A lot of the same systems do it, but most of the other systems charge the residents or your residents a fee where Hemlane, to my knowledge, does not. And it doesn't charge us a fee. So it's one of those things where it's really a good win-win to some of the biggest pain points that I hear is what a fees are associated and how do you handle those calls at 2:00 AM, and Hemlane's checked both of those boxes and it's really allowed me ... I say this quote all the time, is even though with Hemlane there, I don't feel like I'm self-managing.
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