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Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.
Independent landlords, property managers, rental management companies, residential property management companies, self storage, HOAs, community managers, military housing, docking management, & more.
TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software.
Customer service is HORRIBLE. Days to a week will pass before somebody will finally return our calls about problems with the software.
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate.
TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help.
Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.
TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.
The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.
Their dedication to customer satisfaction and willingness to go the extra mile in resolving concerns have greatly contributed to my positive experience with the platform.
I used to have to wait a freaking week with my old company AND I was paying them an outrageous fee. Real talk, I would easily pay more for this software.
Fantastic, we switched to it for the custom leases, but have enjoyed it for reporting far better than our previous platform, apartments.com.
Most of the other softwares in this space take several more days to get the rent in your account. It's basically a one stop shop for all your property management needs.
It has been great, I love the software, it is very good way for me to track my tenants and their payment.
I switched from another platform that was just horrible and Innago was able to provide me with the best platform and customer service, I switch in no time.
The best part is - I can automate messages to be sent to tenants at appropriate intervals. I highly recommend Innago to Landlords and Property Managers.
Some payments may be delayed depending on payment type.
Brandi: My name is Brandi. I am the owner of my rental property and management company. I have anywhere from one to five employees at any given point in time, and I gave Innago a five star rating. I use Innago on a day-to-day basis to track my rental property income, my outgoing expenses, to correspond with my tenants, and to just basically overall keep everything organized. It's been a great tool when it comes to tax time to be able to have everything organized and assigned to each individual property. What I like most about Innago is how it alleviates a lot of the systems that I would've had to have built in other softwares. I like that Innago is made specifically for property management, and I appreciate that because other similar softwares are made for more of small businesses that don't exactly deal with the same day-to-day things that property management does. I like how it keeps everything already structured for property management versus say, QuickBooks or something else. The only thing that I would say that I initially disliked about Innago, there's a little bit of a learning curve. If you're not used to integrating software into your business practices, you'll have a little bit of a learning curve, but you'll have that with any software. The other thing is that there are security parameters. I like to switch between different things like my laptop or my tablet or my phone, and it wants to verify that I am who I am through my phone, which is actually a good thing, but obviously if you don't have your phone on you at all times and you're going from room to room or whatever, it can feel annoying. Obviously, ultimately it's for the safety of the user.
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