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Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.
Avail serves independent and do-it-yourself landlords and their tenants. Avail landlords typically own between 1-50 units and want to deliver a professional experience.
TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software.
Customer service is HORRIBLE. Days to a week will pass before somebody will finally return our calls about problems with the software.
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate.
TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help.
Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.
TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.
The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.
Overall great application that is very useful in managing the property. The articles and content are also helpful.
Once my rent auto-payment has been "authorized" - but before it's been deposited - there is no way from the tenant side to cancel the payment (that I can tell, anyways).
Helps with putting together a contract easily and making minor modifications where appropriate. Love the automated emails and reminders but also the flexibility and control over the emails.
I ended up with Avail after taking over the “problem” renter for my mom.
Avail was the first software I signed up for and I made the best choice. I am very happy with the software and extremely happy with the customer support they offer.
It’s confusing trying to navigate individual properties and I think seeing what they paid could be easier to navigate. And my tenants have kind of struggled getting it set up.
I have been using Avail for over 2 years and I am very happy with the ease of the program.
All it takes is one dishonest act to steer me away from a company. After reading reviews of Avail, I decided to try using it for one of my properties.
Patrick R.: Hi. I'm Patrick, and I'm a realtor with a worldwide-known real estate company. I give Avail a five-star thumbs-up. In my search in looking at an online platform that I could use for my clients, I did not find anything that fit all the checkboxes that I need. I looked at a couple, and they did exactly what I needed, except for the handling or being able to direct the money where I needed it to go. A couple others didn't have the forms that I felt were important for the renters to be able to see and to sign, and I like the online interaction that I was finding with the process and why I chose Avail. Three main reasons for choosing Avail. First off, I like the platform that allowed me to customize for each and every rental unit that was in my program that I needed to be able to give to the renter and the forms that I could select and do some authorizations. That was number one. Number two, I wanted the money not to come into my realm, but go directly to the owner of the property, and that was very key for me. I really appreciate being able to do that. Number four, it was the video. There is a learning curve like anything, an application, but the videos and the different instructions were pretty straightforward and easy to use. The onboarding, as I recall, which has been a couple years now, it was pretty straightforward. I did go over a lot of the videos. I did see a lot of it. There was a period of areas in time that I quite didn't get the process of syncing things up correctly, so I made a couple phone calls. They were on it, and they're troubleshooting, and they answered all my questions immediately, and I was able to take care of business and move forward. I highly recommend this for any property manager that doesn't want to create a bank account. So you can now just set this up to where all the money is collected or going directly to the owners, which is what sold me on this, but the second part I would highly recommend was the customization of the forms because in the state of California where we're at, there are a lot of forms that we need to be able to provide to the renter and make sure that they clearly understand what the criteria is for being able to rent the property. I really, really highly recommend this program.
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