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Enumerate, formerly known as TOPS, is a best-in-class provider of property management software and payments solutions for community associations, HOAs and condo associations.
Residential Properties, Multi-Family Apartment Building, Student Rental, Commercial Properties, Mixed Used, Co-op Housing
TOPS has made some changes to their support service and it is a great change so far. I would highly recommend TOPS as their property management software.
Customer service is HORRIBLE. Days to a week will pass before somebody will finally return our calls about problems with the software.
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
I immediately let them know that due to their incompetence and lack of knowledge about their own product, I wanted to terminate.
TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help.
Sadly we changed management companies and they have their own software I went to cancel after paying set up fees ( around $2,000) to find out I am bound to a 3 year contract no exceptions.
TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.
The desktop version is written in an antiquated software language which limited many of the data fields. The on-line version is severely limited on features.
I love the prospective tenant that they fill out application, schedule viewings then write the lease all super easy to use. Automatic rent payments work perfectly everytime.
The system can be difficult to navigate at times. Some of the reports, invoices, etc. aren't always categorized in an orderly way which can be frustrating.
This is an organization that is very customer focused, and they do a fantastic job of implementing features that their users suggest. The application is very robust.
Too many options which make it difficult to navigate sometimes but I guess different clients have different options needed.
The turnaround times are great when it comes to customer service and getting issues addressed which is highly appreciated during pressing times. Overall a pleasant experience so far.
It's sometimes not very forgiving. It's sometimes hard to correct a mistake you made.
It very user friendly and excellent value for expense. Customer support is top notch.
Prioritize real-user-identified key features according to your needs to find your best fit.
Enumerate
Mi Property Portal
Top FeaturesEnumerate
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Mi Property Portal
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