# Compare ServiceChannel vs eMaint CMMS 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceChannel and eMaint CMMS based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/38574-100468/ServiceChannel-vs-eMaint-CMMS

---

# ServiceChannel vs eMaint CMMS Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceChanneleMaint CMMS2/4 selected

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.5 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

[## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

136

Neutral

10

Negative

3

[## eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.5 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.2

Customer Service

4.5

Reviews Sentiment

ES

ES

Based on [419 reviews](#user-reviews)

Positive

390

Neutral

20

Negative

9

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,011 reviews from work order software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Work Order Creation

4.6

Quotes/Estimates

5.0

Billing & Invoicing

5.0

Preventive Maintenance

4.5

Mobile Access

4.3

75%Fit

Not enough reviews

Feature ratings

Work Order Creation

4.6

Quotes/Estimates

4.0

Billing & Invoicing

3.0

Preventive Maintenance

4.4

Mobile Access

3.9

User satisfaction

User satisfaction

4.5

User reviews[149](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

User satisfaction

4.5

User reviews[419](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks.

Best for

Manufacturing, food processing, oil & gas, utilities, education, healthcare, warehousing, facilities management, service providers, construction, municipalities, distribution, fleet, and packaging.

## User reviews

Pros & cons

YL

YUNG L.

Director of Operations

> "The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

EP

Ellen P.

Operations

> "The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166976)

ML

Miranda L.

Account Manager

> "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SP

Samantha P.

Service Operations Agent

> "The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

DD

Darnell D.

Project Manager

> "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

YL

YUNG L.

Director of Operations

> "Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

RS

Ryan S.

Fire Alarm Systems Technician

> "It is just an app that I am required to use that adds 10 minutes to a job unnecessarily."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

Pete M.

Account Executive - Customer Advocate

> "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390)

YL

YUNG L.

Director of Operations

> "These barriers can slow communication, lead to misunderstandings, and require additional clarification."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

RD

Ray D.

National accounts manager.

> "Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

SS

Sharon S.

Project Manager

> "The only issue I have is that I cannot put a work order in completed status. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

RK

Ryan K.

Office Administrator

> "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065)

LD

Lena D.

Service Manager

> "This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

JD

JL D.

Operations Director

> "One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

JR

Jovanna R.

service coordinator

> "What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

EZ

Ed Z.

Owner

> "What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165587)

AK

Abbie K.

COO

> "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426)

RD

Ray D.

National accounts manager.

> "The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

JR

Joe R.

Client Advisor

> "There are some features and selections that don't quite fit our business/service 100%."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165639)

ML

Miranda L.

Account Manager

> "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SD

Sherri D.

Office Manager

> "Also, it's hard to get my techs to do the sign in/out process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953)

RD

Ray D.

National accounts manager.

> "It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

RS

Ryan S.

Fire Alarm Systems Technician

> "It adds an unnecessary step in the work order process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

SP

Samantha P.

Service Operations Agent

> "Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

LD

Lena D.

Service Manager

> "Some users mention “slow response time” from support agents."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

EZ

Ed Z.

Owner

> "The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165587)

ML

Miranda L.

Account Manager

> "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

WS

William S.

VP Business Development

> "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

LD

Lena D.

Service Manager

> "Slow Performance & Glitches"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

TK

Teresa K.

Client Relations

> "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

LD

Lena D.

Service Manager

> "Hard to find key info inside work orders"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

BO

Brittni O.

Senior Account Manager

> "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749)

VR

Verified Reviewer

Account Manager

> "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306)

JD

JL D.

Operations Director

> "Uploading completion photos, tracking progress, and documenting work is straightforward and efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

LD

Lena D.

Service Manager

> "One review literally said it’s “outdated looking and hard to find information.”"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LV

Luisa V.

manager

> "ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7155251)

LD

Lena D.

Service Manager

> "Delayed responses from support team"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

NB

Natasha B.

Team Lead

> "The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

AD

Alan D.

Director Store Planning Preservation

> "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

LD

Lena D.

Service Manager

> "Super useful for spotting trends (like repeat service calls on the same sign or location)."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Training isn’t always great"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

DD

Darnell D.

Project Manager

> "The platform provides a strong centralized system for managing work orders, vendors, and service tracking."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

FS

Fred S.

Owner

> "Screw it, big loss. If a client uses that service, I am not touching it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875)

AD

Alan D.

Director Store Planning Preservation

> "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

VR

Verified Reviewer

Executive Assistant

> "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually perform the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

SS

Sharon S.

Project Manager

> "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

VR

Verified Reviewer

Associate Inventory Analyst

> "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349)

LD

Lena D.

Service Manager

> "Perfect for programs like your White Castle rollout where consistency and tracking are everything."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

VR

Verified Reviewer

Executive Assistant

> "It's very hard to use from the GC standpoint."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

LB

Lindsey B.

Customer Service

> "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757)

JN

Jon N.

Construction PM

> "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652)

KB

Kylie B.

Service Coordinator-Project Manager

> "Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to use."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123934)

JM

Jim M.

Vice President of Maintenance

> "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

SP

Samantha P.

Service Operations Agent

> "Service Channel makes it easy to manage multiple work orders in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

JM

Jim M.

Vice President of Maintenance

> "It took 4 weeks the last time to remedy the issue..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

[View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

ES

Elizabeth S.

Maintenance planner and Emaint Admin

> "The system also improves visibility by centralizing asset information, maintenance history, and reports in one place, making it easier..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110855)

SF

Sam F.

Chief Technology Officer

> "The first line moves when I scroll down and it drives me insane because I lose my place in the table and forget what column I was..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7084542)

ES

Elizabeth S.

Maintenance planner and Emaint Admin

> "The platform provides a comprehensive set of tools that help streamline maintenance operations, manage assets, and track work orders..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110855)

MO

Michael O.

Asset Manager

> "Assets don't import per excel sheet, causing the structure to be skewed in Asset Trees If customer support chat cannot help solve, it..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7024186)

LG

Linda G.

AMMS Administrator

> "The responsive Support team, from instantaneous chat support to Customer Success Manager - all are competent, solutions oriented &..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7160102)

DL

Dave L.

Sr Business Systems Analyst

> "User interface is a little boxy. and the pdf rendering is not as presentable as could be."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7111040)

NS

Nisarg S.

Maintenance Planner

> "Emaint helps in daily usage for creating reports from the work flow and gets that data and point you in the direction where you need to..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110192)

BS

Brad S.

Maintenance Planner

> "We receive an email usually within a day, telling us they're working on it, but their poor excuses for closure come after several days..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7148519)

EH

Ed H.

Sr. Controls engineer

> "Currently using x4, great CMMS with extreme flexibility when customizing what you need, very good fluke team that stands behind the..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110912)

RM

Robert M.

Maintenance Technician

> "Migrations Team abandoned the cutover specialist on cutover evening and left my plant without support for hours."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175046)

RM

Robert M.

Maintenance Technician

> "The windows explorer function that allows you to display all work orders in a preselected filter is great."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175046)

ZD

Zac D.

Maintenance Manager

> "Not being able to forecast maintenance in agave through the scheduler."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7111007)

AC

Alejandro C.

Maintenance Supervisor

> "It's one of the best on the market, and the minds behind the software are developing new features and technology that will help everyone..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7111724)

WM

Wayne M.

Engineer Technician SR. II

> "The worst thing for us as a group is the future work orders and how they work with workflow rules."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175173)

CB

Charles B.

Maintenance Manager

> "The system is easily compatible to our needs, awesome customization and the Emaint support team is always helpful and response times..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7166282)

ES

Elizabeth S.

Maintenance planner and Emaint Admin

> "The user interface, although functional, can sometimes feel outdated and not as intuitive for new users."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110855)

DW

Derrick W.

Corporate Maintenance Planner

> "excellent customer support and CSM, easy scheduling with scheduler 2.0 .. looking forward to having upgrade to schedule based on rating..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7146614)

HD

Heather D.

Maintenance Coordinator

> "In the background, it even weeded out some technicians that weren’t performing pm’s correctly and stealing company time."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110341)

HD

Heather D.

Maintenance Coordinator

> "The interface is self explanatory or easy to figure out where you should be and steps are laid out very well. If there’s any questions,..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110341)

MS

Matt S.

Fleet and facilities analyst

> "Logging in to several instances for the various business cases we utilize is annoying."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7109649)

CH

Chris H.

Facilities and maintenance manager

> "Having not worked with emaint before I was able to easily understand how to navigate and begin adding assets and creating schedules..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110198)

KP

Keyur P.

Field service technician

> "Due to network issue it’s taking long time to upload pictures"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7107752)

LW

Lamar W.

Maintenance CI Specialist

> "Strong customization options for dashboards, reports, and workflows allow tailoring to specific industry needs."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7018677)

KE

Kevin E.

FMM

> "Now I am limited to placing a ticket and it takes weeks for a response."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7158200)

DA

Delvis A.

Maintenance Planner

> "It is also well organize, responsive and helps streamline maintenance managment and work order tracking effectively."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7158233)

MT

Marcuis T.

Maintenance and Reliability Manager

> "It doesn’t have flexibility to fit my departments needs."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110501)

DK

David K.

Sr. Manager global Asset health

> "Report and workflow automation allow for non full time users to get benefits that larger sites usually only enjoy"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7109716)

JG

Jeannie G.

Maintenance Adminy

> "No technical service calls available on Fridays is sometimes a challenge."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110985)

LG

Linda G.

AMMS Administrator

> "They have mitigated any difficulties/streamlined any solutions needed when using X4 and have helped us chart an achievable path to..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7160102)

RM

Robert M.

Maintenance Technician

> "Fluke had a big Conference Event and did not make plans to complete cutover on schedule."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175046)

ES

Elizabeth S.

Maintenance planner and Emaint Admin

> "The platform also provides excellent value for money, offering a wide range of maintenance management tools without requiring expensive..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110855)

SF

Sam F.

Chief Technology Officer

> "The Looker language used for analytics is really frustrating to learn."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7084542)

EL

Evan L.

Reliability Engineer

> "Also, it is extremely easy to manage PM work orders including assignments, tasks, and all personnel records to ensure the system is true."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110291)

MD

Mathew D.

Facilities Dispatcher

> "Lots of data points were missed or imported properly, and some training was suboptimal."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7042574)

EME

El Mustapha E.

Facility Maintenance Manager

> "It has helped improve maintenance organization, streamline work orders, and make preventive maintenance easier to manage."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7158201)

RM

Robert M.

Maintenance Technician

> "It took days of work to restore what was lost."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175046)

David Z.

Technical Manager

> "We are getting very usefull data for preventive maintenance and for quality assurance the electronic records and customer survey..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___6874614)

BR

Bishwajit R.

Director

> "A little bit not so user friendly interface , no iOS app ."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110861)

LS

Landon S.

Senior manager healthcare technology management

> "Flexible use, workflows that can be customized to increase communication, the virtual service/customer help team is amazing!"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110817)

BR

Brinson R.

Maintenance Manager

> "The usability for a first time user is a little complicated."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110948)

DC

Dylan C.

engineer

> "I really liked the ability to provide as much information as possible in the work orders and customization."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7132461)

AA

Angela A.

Maintenance Admin Manager

> "I do not like the scheduler in X4. …"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110313)

US

Usama S.

Chief Operating Officer

> "Also, I was pleasantly surprised at how quickly the setup happened and the new system does not lose any PM schedule information as our..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7117319)

RM

Robert M.

Maintenance Technician

> "Fluke never answers the help line on my first call."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7175046)

CG

Chris G.

Maintenance coordinator

> "It helps me at work with reporting, PMs schedules, and requests."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7109592)

MT

Marcuis T.

Maintenance and Reliability Manager

> "I also dislike the scheduler in the system."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110501)

CH

Chris H.

Facilities and maintenance manager

> "Ease navigating system and creating new assets it is easy to create pm’s and maintain tracking of when they are due"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110198)

JR

Jake R.

Maintenance Manager

> "my issues with the software are with implementation 5 years ago"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7109749)

CJ

Chris J.

Project Director

> "With eMaint CMMS, we solve desk sharing and hybrid workplace organization."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7157170)

MS

Mateusz S.

Maintenance Planner

> "Unfortunately, reported problems or requests for help go unanswered sometimes for weeks at a time."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7044435)

JK

Jacob K.

Maintenance manager

> "A lot of additional features can be added along with inventory part number storage."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110246)

PL

Peter L.

maintenance manager

> "I haven't worked much with eMaint, so there is too big a gap between us who participated in the course."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7024179)

LT

Lisa T.

Field Service Engineer

> "It is easy for the plants to look up another plants spare parts, which means they don’t have to get a hold of me to see if someone else..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110811)

HD

Heather D.

Maintenance Coordinator

> "The tech’s didn’t understand, they didn’t like the change."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110341)

JK

Jason K.

Maintenance Manager

> "My team has adapted to it nicely, entering work orders, checking off and closing out PMs etc."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7148449)

DW

Derrick W.

Corporate Maintenance Planner

> "Licensing is crazy..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7146614)

KC

Kenneth C.

Vice President

> "It shows the task list so the guys will know what to do and it’s organized enough most of the time. That the SAP integration did not..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7071520)

JH

Joe H.

Supervisor

> "There are too few search options and the scrolling through work orders can be very tiresome. If there was a possibility to have more..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___4978443)

CF

Christopher F.

Maintenance Planner Scheduler

> "The system i highly customizable for any needs and allows for easy asset management."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110836)

SS

Shimona S.

Implementation Manager

> "Example scheduler still not as user friendly as could be."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___6810548)

DA

Daniel A.

Program Construction Lead

> "The software offers intuitive and production-ready operations making maintenance management enjoyable."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7157784)

JB

John B.

System analyst

> "X4 can get a bit confusing to use."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___6805972)

CJ

Chris J.

Project Director

> "It creates real-time transparency about available workplaces."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7157170)

SK

Shawn K.

Plant Manager

> "At times the available options create confusion for me when figuring out a problem inputting data."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___6153202)

MS

Moiz S.

Vice President

> "All in all, it has helped me become a more organized person and spend less time wondering when I did something and to spend more time..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7088532)

BC

Becky C.

Quality Assurance Manager

> "Since I was involved in the implementation and not much daily usage, I sometimes struggle to find the information I need."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___4990111)

DG

Dustin G.

Maintenance Supervisor

> "With the addition of AI and revamped mobile version it 5 star quality."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7110802)

SG

Santiago G.

Dir. Of Facilities

> "We wasted almost nine months in implementation, that they will charge you even if you are not satisfied."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#SoftwareAdvice___4909141)

HV

Hector V.

Fmm

> "Real good presentation firts day and more options to control money and parts for future use o projectse"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7158220)

NB

Nisarg B.

Purchasing clerk

> "Sometimes takes longer to load due to Technical problems"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___4984180)

PA

PHILIP A.

Senior Engineer

> "It's fantastic that as long as one knows the back end of the system, all configurations and administrative tasks can be performed..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7046444)

SG

Santiago G.

Dir. Of Facilities

> "Fluke personnel is not connected between departments."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#SoftwareAdvice___4909141)

JS

Jennifer S.

Mechanical engineer

> "It’s been great for history records and having information needed for audits"

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7109618)

WW

WESLEY W.

Corporate Facility Manager

> "Trying to set up reports can be difficult."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___6146310)

US

Usama S.

Chief Operating Officer

> "I was impressed by how quickly the support team ( \[sensitive content hidden\]) answered my chat requests and did not just provide me with..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7117319)

SG

Santiago G.

Dir. Of Facilities

> "Support doesn't always provide support."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#SoftwareAdvice___4909141)

AIG

Aron Ingi G.

Maintenance manager

> "How easy it is to distribute work and workload to the team, asset lifecycle and maintenance tracking, asset management and work order..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7024169)

AH

Anita H.

Administrator

> "It was not easy to generate reports or to pure information that had been stored for years."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___4279866)

AS

Alex S.

Founder, CEO and CTO

> "The Maintenance Plans are also displayed in a calendar format fairly easily."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___7081004)

AP

Adam P.

Procurement MGR

> "Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a..."

[See full review](https://www.capterra.com/p/100468/eMaint-CMMS/#Capterra___3334761)

[View Reviews](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

## User interface

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

4.48 (149)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)

4.46 (419)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ServiceChannel

Top features

40/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/38574/ServiceChannel/#features)

eMaint CMMS

28/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/100468/eMaint-CMMS/#features)

### Recognition

ServiceChannel is recognized as a top-rated tool in 1 Capterra Shortlist reports

eMaint CMMS is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

ServiceChannel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

eMaint CMMS

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceChannel

-   By ServiceChannel
-   Located in United States
-   Founded in 1999

eMaint CMMS

-   By eMaint CMMS - A Fluke Company
-   Located in United States
-   Founded in 1986

## Popular Comparisons

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,051)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Contact vendor for pricing

Price

$25/month

4.4

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-179296/ServiceChannel-vs-GetMaintainx)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,784)](https://www.capterra.com/p/159911/Fracttal/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.5

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/100468-159911/eMaint-CMMS-vs-Fracttal)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,784)](https://www.capterra.com/p/159911/Fracttal/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/38574-159911/ServiceChannel-vs-Fracttal)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,051)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Contact vendor for pricing

Price

$25/month

4.4

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/100468-179296/eMaint-CMMS-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (755)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-162600/ServiceChannel-vs-Limble-CMMS)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (755)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/100468-162600/eMaint-CMMS-vs-Limble-CMMS)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.4

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/38574-127994/ServiceChannel-vs-Jobber)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.4

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/100468-127994/eMaint-CMMS-vs-Jobber)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Fiix](https://www.capterra.com/p/74916/Fiix/)[4.45 (628)](https://www.capterra.com/p/74916/Fiix/reviews/)

Contact vendor for pricing

Price

$45/month

4.4

Features

4.2

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/38574-74916/ServiceChannel-vs-Fiix)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[4.39 (284)](https://www.capterra.com/p/113574/AssetEssentials/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.2

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/100468-113574/eMaint-CMMS-vs-AssetEssentials)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (444)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/12444-38574/Maintenance-Connection-vs-ServiceChannel)

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.46 (419)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

vs

[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (444)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.3

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/12444-100468/Maintenance-Connection-vs-eMaint-CMMS)