# Compare ServiceChannel vs Service Fusion 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceChannel and Service Fusion based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/38574-135788/ServiceChannel-vs-Service-Fusion

---

# ServiceChannel vs Service Fusion Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceChannelService Fusion2/4 selected

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [136 reviews](#user-reviews)

Positive

123

Neutral

10

Negative

3

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

JB

BM

TW

Based on [308 reviews](#user-reviews)

Positive

263

Neutral

20

Negative

25

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,941 reviews from work order software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Not enough reviews

Feature ratings

Work Order Creation

4.5

Quotes/Estimates

\--

Billing & Invoicing

\--

Preventive Maintenance

4.5

Mobile Access

4.2

78%Fit

High performer

Feature ratings

Work Order Creation

4.8

Quotes/Estimates

3.9

Billing & Invoicing

4.1

Preventive Maintenance

4.3

Mobile Access

4.0

User satisfaction

User satisfaction

4.5

User reviews[136](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.4

User satisfaction

4.3

User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks.

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

## User reviews

Pros & cons

YL

YUNG L.

Director of Operations

> "The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

DD

Darnell D.

Project Manager

> "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

Pete M.

Account Executive - Customer Advocate

> "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390)

ML

Miranda L.

Account Manager

> "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

RK

Ryan K.

Office Administrator

> "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065)

AK

Abbie K.

COO

> "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426)

JD

JL D.

Operations Director

> "One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It is just an app that I am required to use that adds 10 minutes to a job unnecessarily."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

DD

Darnell D.

Project Manager

> "The platform provides a strong centralized system for managing work orders, vendors, and service tracking."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

YL

YUNG L.

Director of Operations

> "These barriers can slow communication, lead to misunderstandings, and require additional clarification."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

ML

Miranda L.

Account Manager

> "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SS

Sharon S.

Project Manager

> "The only issue I have is that I cannot put a work order in completed status. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

WS

William S.

VP Business Development

> "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

LD

Lena D.

Service Manager

> "This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

TK

Teresa K.

Client Relations

> "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

JR

Jovanna R.

service coordinator

> "What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

BO

Brittni O.

Senior Account Manager

> "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749)

SD

Sherri D.

Office Manager

> "Also, it's hard to get my techs to do the sign in/out process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953)

JD

JL D.

Operations Director

> "Uploading completion photos, tracking progress, and documenting work is straightforward and efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It adds an unnecessary step in the work order process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

NB

Natasha B.

Team Lead

> "The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

LD

Lena D.

Service Manager

> "Some users mention “slow response time” from support agents."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Super useful for spotting trends (like repeat service calls on the same sign or location)."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

AD

Alan D.

Director Store Planning Preservation

> "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

LD

Lena D.

Service Manager

> "Slow Performance & Glitches"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

SS

Sharon S.

Project Manager

> "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

LD

Lena D.

Service Manager

> "Hard to find key info inside work orders"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Perfect for programs like your White Castle rollout where consistency and tracking are everything."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

VR

Verified Reviewer

Account Manager

> "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306)

LB

Lindsey B.

Customer Service

> "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757)

LD

Lena D.

Service Manager

> "One review literally said it’s “outdated looking and hard to find information.”"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

GG

Gabby G.

PCC

> "I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054053)

LD

Lena D.

Service Manager

> "Delayed responses from support team"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

KB

Kylie B.

Service Coordinator-Project Manager

> "Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123934)

AD

Alan D.

Director Store Planning Preservation

> "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

TR

TAIT R.

Owner

> "It also helps keep our invoicing in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054085)

LD

Lena D.

Service Manager

> "Training isn’t always great"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

FS

Fred S.

Owner

> "Screw it, big loss. If a client uses that service, I am not touching it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875)

TK

Teresa K.

Client Relations

> "Platform is good for communication, scheduling, and invoicing."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

VR

Verified Reviewer

Executive Assistant

> "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

WS

William S.

VP Business Development

> "Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

VR

Verified Reviewer

Associate Inventory Analyst

> "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349)

NB

Natasha B.

Team Lead

> "It has streamlined our workflow and improved communication, and I have no complaints at this time."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

VR

Verified Reviewer

Executive Assistant

> "It's very hard to use from the GC standpoint."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

JR

Jovanna R.

service coordinator

> "Service Channel has made my workflow more efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

JN

Jon N.

Construction PM

> "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652)

CD

Chelsie D.

Account Manager

> "There is an app that is used in the field which assists in technicians completion and onsite proof."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044730)

JM

Jim M.

Vice President of Maintenance

> "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

VR

Verified Reviewer

National Account Manager

> "It also helps when you need a paper trail."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054415)

JM

Jim M.

Vice President of Maintenance

> "It took 4 weeks the last time to remedy the issue..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

[View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

JB

Johnathan B.

Business Manager

> "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

PW

Pam W.

Owner and Office Manager

> "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

PW

Pam W.

Owner and Office Manager

> "You can't run job reports, for example, to be able to determine how long it takes us to complete a job."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

JM

John M.

Operations Manager - Service and Special Projects Division

> "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

AS

Ashley S.

service coordinator

> "the customizable document feature is lacking."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

GK

Gary K.

Owner

> "The dashboard does not let you see the backend info with a click."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

IK

Ilan K.

President

> "Poor customer support, bad UX/UI, poor customization."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

PW

Pam W.

Owner and Office Manager

> "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

GS

Gregg S.

Director of Operations

> "It is just very slow to update the software or add meaningful features. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BS

Brandy S.

Office Manager

> "The dispatch grid is nice to see everything and being able to customize what things it shows is great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

GS

Gregg S.

Director of Operations

> "We have a lot of areas that do not have a good signal."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

AS

Ashley S.

service coordinator

> "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

BS

Brandy S.

Office Manager

> "They have taken up to a year and a half to fix an issue on their end."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

PG

Paul G.

Director of Operations

> "Everything you need for a CRM is easily accessible via the app or the online dashboard. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

PW

Pam W.

Owner and Office Manager

> "The most recent search update and notifications are a huge improvement!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "Improvements to mobile app and features added to enhance app"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "You are trying to be more responsive to issues, current & improving responsiveness."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

AS

Ashley S.

service coordinator

> "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

PW

Pam W.

Owner and Office Manager

> "Hoping Service Fusion keeps its promise to keep updating their system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JM

Julie M.

Business Development

> "The speed on the desktop has gotten faster, which is great. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

GK

Gary K.

Owner

> "We are using most every feature and look forward to long awaited upgrades."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

JM

John M.

Operations Manager - Service and Special Projects Division

> "With an expanding team we are experiencing good value for the money we are spending."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

## User interface

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

4.46 (136)

4.27 (308)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ServiceChannel

Top features

40/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/38574/ServiceChannel/#features)

Service Fusion

38/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

### Recognition

ServiceChannel is recognized as a top-rated tool in 1 Capterra Shortlist reports

Service Fusion is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

ServiceChannel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceChannel

-   By ServiceChannel
-   Located in United States
-   Founded in 1999

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

## Popular Comparisons

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

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Contact vendor for pricing

Price

$25/month

4.3

Features

4.6

4.4

Ease of Use

4.8

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Features

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[View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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Price

Contact vendor for pricing

4.3

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/38574-159911/ServiceChannel-vs-Fracttal)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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4.1

Features

4.3

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-162600/ServiceChannel-vs-Limble-CMMS)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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Price

$29/month

4.1

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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Contact vendor for pricing

Price

$39/month

4.3

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/38574-127994/ServiceChannel-vs-Jobber)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

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Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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Contact vendor for pricing

Price

$45/month

4.3

Features

4.2

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/38574-74916/ServiceChannel-vs-Fiix)

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Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

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Price

Contact vendor for pricing

4.3

Features

4.3

4.4

Ease of Use

4.3

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Contact vendor for pricing

4.1

Features

4.5

4.3

Ease of Use

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