# Compare ServiceChannel vs FieldPulse 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceChannel and FieldPulse based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/38574-153475/ServiceChannel-vs-FieldPulse

---

# ServiceChannel vs FieldPulse Features and Cost Comparison

Last updated July 9th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceChannelFieldPulse2/4 selected

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (466)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

[## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

136

Neutral

10

Negative

3

[## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (466)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [466 reviews](#user-reviews)

Positive

432

Neutral

19

Negative

15

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## Summary

* * *

Key features rated by users

Features selected based on 5,011 reviews from work order software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Work Order Creation

4.6

Quotes/Estimates

5.0

Billing & Invoicing

5.0

Preventive Maintenance

4.5

Mobile Access

4.3

82%Fit

High performer

Feature ratings

Work Order Creation

4.8

Quotes/Estimates

4.5

Billing & Invoicing

4.5

Preventive Maintenance

4.3

Mobile Access

4.5

User satisfaction

User satisfaction

4.5

User reviews[149](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

User satisfaction

4.6

User reviews[466](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks.

Best for

FieldPulse is an all-in-one business management solution for field service teams. It brings scheduling, invoicing, CRM, and job tracking together in one easy-to-use platform.

## User reviews

Pros & cons

YL

YUNG L.

Director of Operations

> "The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

EP

Ellen P.

Operations

> "The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166976)

ML

Miranda L.

Account Manager

> "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SP

Samantha P.

Service Operations Agent

> "The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

DD

Darnell D.

Project Manager

> "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

YL

YUNG L.

Director of Operations

> "Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

RS

Ryan S.

Fire Alarm Systems Technician

> "It is just an app that I am required to use that adds 10 minutes to a job unnecessarily."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

Pete M.

Account Executive - Customer Advocate

> "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390)

YL

YUNG L.

Director of Operations

> "These barriers can slow communication, lead to misunderstandings, and require additional clarification."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

RD

Ray D.

National accounts manager.

> "Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

SS

Sharon S.

Project Manager

> "The only issue I have is that I cannot put a work order in completed status. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

RK

Ryan K.

Office Administrator

> "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065)

LD

Lena D.

Service Manager

> "This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

JD

JL D.

Operations Director

> "One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

JR

Jovanna R.

service coordinator

> "What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

EZ

Ed Z.

Owner

> "What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165587)

AK

Abbie K.

COO

> "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426)

RD

Ray D.

National accounts manager.

> "The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

JR

Joe R.

Client Advisor

> "There are some features and selections that don't quite fit our business/service 100%."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165639)

ML

Miranda L.

Account Manager

> "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SD

Sherri D.

Office Manager

> "Also, it's hard to get my techs to do the sign in/out process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953)

RD

Ray D.

National accounts manager.

> "It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165563)

RS

Ryan S.

Fire Alarm Systems Technician

> "It adds an unnecessary step in the work order process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

SP

Samantha P.

Service Operations Agent

> "Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

LD

Lena D.

Service Manager

> "Some users mention “slow response time” from support agents."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

EZ

Ed Z.

Owner

> "The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7165587)

ML

Miranda L.

Account Manager

> "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

WS

William S.

VP Business Development

> "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

LD

Lena D.

Service Manager

> "Slow Performance & Glitches"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

TK

Teresa K.

Client Relations

> "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

LD

Lena D.

Service Manager

> "Hard to find key info inside work orders"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

BO

Brittni O.

Senior Account Manager

> "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749)

VR

Verified Reviewer

Account Manager

> "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306)

JD

JL D.

Operations Director

> "Uploading completion photos, tracking progress, and documenting work is straightforward and efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

LD

Lena D.

Service Manager

> "One review literally said it’s “outdated looking and hard to find information.”"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LV

Luisa V.

manager

> "ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7155251)

LD

Lena D.

Service Manager

> "Delayed responses from support team"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

NB

Natasha B.

Team Lead

> "The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

AD

Alan D.

Director Store Planning Preservation

> "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

LD

Lena D.

Service Manager

> "Super useful for spotting trends (like repeat service calls on the same sign or location)."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Training isn’t always great"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

DD

Darnell D.

Project Manager

> "The platform provides a strong centralized system for managing work orders, vendors, and service tracking."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

FS

Fred S.

Owner

> "Screw it, big loss. If a client uses that service, I am not touching it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875)

AD

Alan D.

Director Store Planning Preservation

> "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

VR

Verified Reviewer

Executive Assistant

> "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually perform the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

SS

Sharon S.

Project Manager

> "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

VR

Verified Reviewer

Associate Inventory Analyst

> "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all the..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349)

LD

Lena D.

Service Manager

> "Perfect for programs like your White Castle rollout where consistency and tracking are everything."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

VR

Verified Reviewer

Executive Assistant

> "It's very hard to use from the GC standpoint."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

LB

Lindsey B.

Customer Service

> "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757)

JN

Jon N.

Construction PM

> "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652)

KB

Kylie B.

Service Coordinator-Project Manager

> "Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to use."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123934)

JM

Jim M.

Vice President of Maintenance

> "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

SP

Samantha P.

Service Operations Agent

> "Service Channel makes it easy to manage multiple work orders in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7166443)

JM

Jim M.

Vice President of Maintenance

> "It took 4 weeks the last time to remedy the issue..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

[View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ghanshyam S.

JE Project Manager

> "The scheduling and real-time status tracking features delivered the most immediate value I could assign, monitor, and follow up on tasks from a single dashboard without chasing..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032)

SD

Sherilynne D.

Owner

> "The system is clunky, with poor interconnection between components (services, estimates, invoices, purchase orders), requiring staff to have to click on multiple locations to find..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322)

EM

Erica M.

Administrative

> "It helps us manage customer information, scheduling, work orders, estimates, invoicing, and team communication without having to switch between multiple systems."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7172766)

SK

Stanley K.

Plumber

> "We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our $5,000+..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

RD

Rodrigo D.

Manager

> "The ability to send multiple estimate options to customers has been a real game-changer for our close rates and helps us stay competitive on pricing. But what really sets..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7166420)

CV

Celina V.

Office Admin

> "You cant customize fields you want to see in certain views like if you purchase you cant see the estimated arrival date or any special comments."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7160783)

JD

Jeremy D.

Operations Manager

> "There are so many customization options available that it allows us to tailor everything to fit exactly how our business operates. Whether it’s workflows, job tracking, or the way..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136750)

SK

Stanley K.

Plumber

> "Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less accurate than..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

KS

Kim S.

Office and Accounting Manager

> "I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing, scheduling and..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087983)

NG

Noel G.

Office Manager

> "sometimes my techs in the field have issues with the app loading, and with their information loading. While the syncing with QuickBooks is an amazing feature I have experienced..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7149074)

EO

Emily O.

admin

> "The ease with which we can view project and job progress as well as schedule work for technicians on an easy-to-use calendar are our favorite features."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7174402)

Mark R.

ELECTRICAN

> "The FieldPulse system will make up Invoices, without you knowing, and will send them to customers, who don't owe you any money."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7150716)

CM

Christi M.

Bookkeeping

> "What I like most about FieldPulse is the quick responses from customer support, and the ability to use templates for invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097455)

JV

Jessica V.

Managing Partner

> "We still haven't quite been able to successfully sync FieldPulse with Quickbooks Online, mostly because of over a decade of pre-existing Client Lists from 2 different sources."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130471)

GK

Gopi K.

Service operation Manager

> "It has significantly streamlined how we schedule shifts and coordinate team tasks. While getting used to all the features takes a bit of time, the amount of daily paperwork and..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7164176)

AA

Astrid A.

Dispatch

> "Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329)

AZ

Andrew Z.

Operations Manager

> "FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

EO

Emily O.

admin

> "Paying for custom forms that do not allow us to attach them to estimates to be sent for signature is frustrating."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7174402)

DS

David S.

Owner

> "the best part about FieldPulse is the scheduling and work orders all being in one place and accessible from the app anywhere I am. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

EO

Emily O.

admin

> "It is also disappointing that technicians cannot clock into site visits and have these hours calculated under the corresponding job."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7174402)

Pratul S.

Development Manager

> "The scheduling and client management features were especially useful for keeping work organized and ensuring smoother execution across day-to-day operations."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052)

Ramsey R.

Chief Growth Officer

> "That's not a minor UI glitch - that's a trust-destroying problem when you're sending quotes to real customers."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7119417)

AS

April S.

Showroom Sales Manager

> "User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093454)

AW

Alexis W.

Office Manager

> "The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093302)

ET

Elizabeth T.

Co-owner

> "The collaboration that our team uses it for allows us to stay in top of real-time installation and estimate statuses."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7148452)

EO

Emily O.

admin

> "The representatives are often unprepared for the meetings, do not have a sense of what we covered during the last meeting, and are unlikely to follow up on questions we had from..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7174402)

Ghanshyam S.

JE Project Manager

> "Overall it is a capable and reliable field service management tool that brought measurable structure to how I handle operational coordination at India Glycols Limited."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032)

BS

Brian S.

General Manager

> "Multiple calls in to cancel before first year was up and after 14 emails we are told we have to continue to pay for when we will not be using."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137)

MG

Matthew G.

Electrician

> "The customer service is top notch, the app does everything we need, and we are able to organize everything from small service calls to large rojects all in the same software"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7033510)

KO

Kendra O.

Office Manager

> "Employee timesheets not syncing with QuickBooks (This is an add on that we are not willing to pay for at this time)"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7160768)

BB

Bradley B.

Operations Manager

> "I think Fieldpulse is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the jobs to the..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6884186)

DS

David S.

Owner

> "For example, the option to have the customer pay online randomly quit working even though we were selecting that option. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

Pratul S.

Development Manager

> "What I liked most was how it brought scheduling, client management, task tracking, and team coordination into one system."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052)

VR

Verified Reviewer

Inventory Management

> "This can slow down job updates or prevent certain actions from saving on the first try."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

SR

Sameer R.

Operations Executive

> "It keeps everything in one place, from task assignment to performance tracking, which makes my job as a supervisor much easier."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7178362)

SK

Stanley K.

Plumber

> "The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

GW

Greg W.

Marketing Sales

> "We still have much to discover as we learn the full scope of how FieldPulse can streamline our business both from a sales perspective, but also as we look to communicate better,..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7158486)

ES

Exel S.

Assistant Project Manager

> "Search engine at times does not work well when trying to find proposals or work orders."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918)

EM

Erica M.

Administrative

> "The platform has helped us improve organization, streamline daily operations, and keep both our office staff and field teams aligned."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7172766)

JL

Jose L.

Owner

> "We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make it work..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

JM

Justin M.

Operations Manager

> "It keeps scheduling, estimates, invoices, and customer info organized in one easy place for the use of us."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7151312)

CC

Casey C.

COO

> "We hit a speed bump while trying to interface mass data imports and exports."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7171477)

JB

Jeremy B.

President

> "Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342)

TS

Tammy S.

Dispatch

> "Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7080178)

Pratul S.

Development Manager

> "This made it easier to maintain visibility across ongoing work and reduced the confusion that often comes from using multiple tools for different parts of the process."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140052)

AZ

Andrew Z.

Operations Manager

> "Moving from Estimates to Jobs to Invoices still feels a bit disjointed."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

PL

Paul L.

Owner

> "I like that it is an all in 1 work flow CRM from lead tracking to maintenance contracts to a payment portal."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7092922)

BS

Brian S.

General Manager

> "Difficulties canceling services, automatic contract renewals, and charges continuing."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7133137)

DR

Dan R.

President

> "Integration into other systems such as payments, ERP, etc allow for seamless business processes."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090456)

LP

Larry P.

Operations Manager

> "Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7074860)

AZ

Andrew Z.

Operations Manager

> "The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

JS

Julie S.

service coordinator

> "It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

RR

Rey R.

Office Manager

> "The Field Pulse Team is AMAZING! Since I am new at my position and with learning everything about the office and the functionalities of Field Pulse having the chat feature right at..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7145639)

JS

Julie S.

service coordinator

> "I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

AZ

Andrew Z.

Operations Manager

> "FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

KB

Kirill B.

CEO

> "Minor interface glitches, sorting of fields/columns."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

JW

James W.

Owner

> "My customers like the online booking, and whenever I have a question the support actually get things sorted out rather than just submitting a ticket into a black box."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7149242)

VR

Verified Reviewer

DevOps

> "Mobile app performance can occasionally lag during heavy usage."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070)

VR

Verified Reviewer

Inventory Management

> "It keeps jobs organized, makes scheduling easier, and helps track customer information without the usual headaches."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

ES

Exel S.

Assistant Project Manager

> "There is nothing in the system to let you know the proposal or work order may be a duplicate."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7132918)

TW

Tyler W.

General Manager

> "It’s especially helpful for keeping our field team aligned with the office, which has improved efficiency and communication across the board."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7136341)

KB

Kirill B.

CEO

> "Emails don't always find my customers and invoices get deferred."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

ES

Emily S.

Owner and COO

> "Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7112144)

DS

David S.

Owner

> "There are random glitches where certain things stop working/ don't work. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

PM

Paula M.

Service Lead

> "One of the standout features for me has been the customer support—any time I’ve had a question or run into an issue, the support team has been responsive, knowledgeable and..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7124141)

ML

Michael L.

Director of Service Operations

> "Some of the repetitive/similar terminology makes it hard to differentiate but is being referred to."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103058)

EG

Ethan G.

Field service manager

> "Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7009389)

JL

Jose L.

Owner

> "First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us the system..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

DM

Davis M.

Owner

> "Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would help us..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043801)

JS

Joseph S.

Owner

> "Navigation around the system needs to be better. When I make an estimate, invoice, asset, or anything really, once it is saved I need to click back to the starting point to enter..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6795752)

VR

Verified Reviewer

DevOps

> "It has helped streamline scheduling, manage field teams efficiently, and improve overall workflow."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7134070)

SD

Sherilynne D.

Owner

> "Very slow processing, causing the system to freeze quite often."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7127322)

MB

Malachi B.

Vice-President

> "Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6851320)

RL

Rob L.

Owner

> "There’s no way around it, it’s not cheap. But neither am I. I can’t expect my customers to spend more money on quality if I’m not willing to do the same."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7130227)

BW

Branden W.

Residential Service Plumber

> "From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6788328)

TW

Tammy W.

Service coordinator

> "when it takes forever to load a page and I'm busy and in a hurry."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7168905)

JH

Jake H.

Owner

> "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive customer..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6509985)

Mark R.

ELECTRICAN

> "FieldPulse will do nothing about it except say that their screw up to 193 customers is not "a breech of contract".....Bad Company.....Stay away!!"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7150716)

Ghanshyam S.

JE Project Manager

> "The platform is clearly built with scalability in mind, which means some features feel more comprehensive than my current needs require."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7140032)

NC

Nicole C.

Accounting and Administrative Coordinator

> "Occasionally we run into syncing issues with QuickBooks."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7116120)

[View Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/)

## User interface

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

4.48 (149)

4.59 (466)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ServiceChannel

40/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/38574/ServiceChannel/#features)

FieldPulse

Top features

44/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/153475/FieldPulse/#features)

### Recognition

ServiceChannel is recognized as a top-rated tool in 1 Capterra Shortlist reports

FieldPulse is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

ServiceChannel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

FieldPulse

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceChannel

-   By ServiceChannel
-   Located in United States
-   Founded in 1999

FieldPulse

-   By FieldPulse
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.48 (149)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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4.5

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Price

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4.4

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Features

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4.4

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4.4

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4.2

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Ease of Use

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4.4

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