# Compare ServiceChannel vs MaintainX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare MaintainX and ServiceChannel based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/38574-179296/ServiceChannel-vs-GetMaintainx

---

# MaintainX vs ServiceChannel Features and Cost Comparison

Last updated May 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MaintainXServiceChannel2/4 selected

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.8 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

[## MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.8 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [1,034 reviews](#user-reviews)

Positive

1,016

Neutral

15

Negative

3

[## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [136 reviews](#user-reviews)

Positive

123

Neutral

10

Negative

3

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## Summary

* * *

Key features rated by users

Features selected based on 4,941 reviews from work order software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Work Order Creation

4.8

Quotes/Estimates

4.1

Billing & Invoicing

4.3

Preventive Maintenance

4.8

Mobile Access

4.8

62%Fit

Not enough reviews

Feature ratings

Work Order Creation

4.5

Quotes/Estimates

\--

Billing & Invoicing

\--

Preventive Maintenance

4.5

Mobile Access

4.2

User satisfaction

User satisfaction

4.8

User reviews[1,034](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Ease of use

4.8

Functionality

4.6

Value for money

4.7

Customer support

4.8

User satisfaction

4.5

User reviews[136](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

MaintainX is used by manufacturing plants, food and beverage facilities, chemical companies, automotive factories, distribution centers, oil and gas operations, and mining sites.

Best for

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks.

## User reviews

Pros & cons

Scott U.

Maintenance Manager

> "It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7098628)

Scott U.

Maintenance Manager

> "One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7098628)

VR

Verified Reviewer

National Facilities Manager

> "The mobile app is especially valuable for technicians in the field, and the visibility it provides to leadership helps drive accountability, consistency, and..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7066475)

VR

Verified Reviewer

Equipment and Instrumentation Service Manager

> "Metrics can sometimes be difficult to use. When the data doesnt align with what the graphs are showing which can require needing to correct some errors..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7148603)

Scott U.

Maintenance Manager

> "The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve —..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7098628)

CD

Colin D.

Maintenance Planner

> "There are some missing features when compared to SAP PM e.g. strategy plans/maintenance plan schedule overview/material reservations which have set us back -..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7040225)

VR

Verified Reviewer

Facilities Manager

> "From the user interface, to the parts tracking, asset management, and work order assignment, this aspect of my job has become a lot more streamlined."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7127247)

CH

CHARLES H.

Senior Maintenance Manager

> "Sometimes it can be slow as it is cloud based. If you do not have good Wi-Fi - it can frustrate the team, however this is not the software's fault."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7064835)

Jason L.

Director of Solutions

> "It’s helped bring structure and clarity to how we run our service department, and it’s made a noticeable difference in organization, communication, and..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7118524)

ZF

Zack F.

Product Manager

> "Before using it, I had to create work orders in Google Docs, which was incredibly time-consuming."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7053811)

Brennen L.

Wastewater Supervisor

> "I like the ability to print a monthly report on the team's monthly progress and the ability to track issues with equipment."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7122092)

CS

Collin S.

Chief Engineer

> "Some of the functions are pretty basic so it takes some tweaking to get the desired outcome on some projects"

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7126285)

Elena G.

Maintenance Manager

> "The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7058694)

Allen C.

Admin

> "Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7036611)

VR

Verified Reviewer

National Facilities Manager

> "The platform is easy for technicians to adopt, improves communication, and centralizes documentation and history in a way that supports better decision-making...."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7066475)

MS

Michael S.

facilities manager

> "the calendar feature doesn't show long term projects as good as i would like."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7103798)

AV

Anthony V.

Project Manager

> "I especially like the ability to track preventive maintenance schedules, assign tasks, and document issues with photos."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7099464)

TN

Travis N.

Quality Assurance Manager

> "I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7119239)

ZF

Zack F.

Product Manager

> "What I like most about MaintainX is that it gives me a single space to create custom work orders for my operations crew."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7053811)

JT

Joe T.

Plant Engineer

> "Because our old ways of creating work orders online were so cumbersome, it was hard to wrap our mind around some of the new procedures - we were overthinking..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7042636)

VR

Verified Reviewer

Project Manager

> "The ability to organize our existing inventory sheets from Excel and transfer them into the Maintain X platform easily has been a big plus."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7128569)

BP

Bhavin P.

Mechanical Engineer

> "There are some minor glitches that not getting able to reach to root cause."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7065827)

TB

Tom B.

General Manager

> "Very functional: work order , purchase orders, part inventory, ability to pull reports, asset tracking"

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7124048)

CM

Clint M.

Maintenance Manager

> "I know that it is bc it is going in the direction of AI controlled and I just don't like my options being limited."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7130029)

KD

Kescia D.

Quality Nurse Manager

> "I appreciate how it ensures no preventative maintenance work orders get missed and ensures documentation is completed on the work that is done."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7111686)

JJ

Jamillah J.

HR Director

> "It was a little cumbersome to use when trying to send pay reports to our maintenance crew."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7144521)

DM

Daniel M.

Director of Fabricating and Converting

> "Easy user interface, provides very easy to understand tracking of maintenance, both PM and reactive, as well as metrics like MTTR and MTBF."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7110389)

GB

Gabriel B.

Maintenance Technician

> "It can get fairly complicated and confusing at times if it's not explained to you by someone experienced in it or trained to use the software."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7052233)

VR

Verified Reviewer

Facility Management

> "User-friendly interface, resource management features, scheduling options, visibility of all maintenance tasks, request tracking, and excellent return on..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7019713)

ML

Michelle L.

Senior Accountant

> "We wish there were more features of the platform we could use actively, but due to the complexity and needs of our organization some of the features don't need..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6861005)

CC

Cody C.

Executive Director of Operations

> "MaintainX offers the best user experience for asset management (i.e. preventative maintenance, reactive maintenance, building maintenance functions, work..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6861907)

EY

Elizabeth Y.

Office Manager

> "some of the reports are a little too detailed for us."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7127257)

AV

Anthony V.

Project Manager

> "The mobile accessibility makes it simple for frontline employees and maintenance staff to complete work orders in real time."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7099464)

VST

Vikas Singh T.

Purchasing agent

> "The reporting and analytics features feel limited, especially when trying to generate custom insights."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7042277)

KT

Kevin T.

Facilities Manager

> "It can be used for inventory, asset tracking, work order and workflow allocation, communication, and reporting (which is always helpful with management)."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6860422)

BF

Brooks F.

Director of Continuous Improvement

> "The drag/drop features when building procedures are extremely finnicky and make editing things a pain."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6860389)

Smaranda Z.

Head of Service

> "Actually thanks to choosing MaintainX, I got promoted, reduced downtime in 9 Plants, have comprehensive reports and client extended the Service Contract"

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7123491)

CG

Crystal G.

Maintenance planner

> "you can't add more than one asset to a work order so my guys have to fill out multiple work orders and that takes up their time they could be doing something..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6594453)

SS

Seth S.

MECHANC

> "You enjoy seeing the results of your effort stack up over time, and maintaining X becomes more than a task; it’s a way to stay grounded, organized, and..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7113459)

JC

James C.

Infrastructure and Property Manager

> "Asset information (serial, model number, warranty, etc.) not showing up on work orders."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7026159)

VR

Verified Reviewer

Project Manager

> "We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7128569)

DS

Don S.

Maintenance manager

> "Other con and pro is that when working with a cloud software there is always a chance of an isp, Wi-Fi, or external server issue."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6858295)

VR

Verified Reviewer

Maintenance supervisor

> "I am happy with the software and allowing use to schedule inspections and stay on top of issues that can been seen by multiple employees."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7051649)

Brennen L.

Wastewater Supervisor

> "The mobile app is not as intuitive as the desktop."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7122092)

AG

Alex G.

Plant Manager

> "It allows each plant to customize and implement while still living within the same framework company wide."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7056999)

JF

Jackson F.

Inventory and Logistics

> "The past 2 months or so there seems to be more and more problems on the mobile app."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7125596)

DE

Daniel E.

Plant manager

> "It has many bells and whistles and we found it beneficial for our facility while focusing on work order, preventative work orders, and inventory management."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7002210)

JV

Joey V.

Maint. Mgr

> "I was an eMaint user for about five years, and to be honest, I did not want to switch to MaintainX—it was a decision made by company leadership."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7149307)

DR

Dale R.

Senior Maintenance Manager

> "It keeps us audit-ready, gives us better visibility into downtime causes, and makes PM management way less painful."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7069537)

JM

Jesse M.

Maintenance Manager

> "We don't need or track some of the information on the work order form and the inability to change or remove it is frustrating."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6773437)

Tanner R.

Maintenance Coordinator and Special Projects

> "It also helps keep communication clear between the team since everything is in one place instead of spread across emails, texts, or paper notes."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7108401)

BF

Brooks F.

Director of Continuous Improvement

> "The AI and OEM features are unusable due to inaccurate data."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6860389)

JB

James B.

VP Event Sales and Facilities

> "Reporting data to the organization has significantly improved our presence and has also allowed us additional visibility within the organization."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7127121)

TH

Tom H.

Asset Manager

> "Sometimes there's an issue with the keyboard not disappearing on the mobile application."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7016010)

LA

Leanne A.

Controller

> "Overall we are pleased with the addition of MaintainX. Our mechanics now have a place to record in one spot all maintenance records, user manuals etc to..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6866226)

CC

Cody C.

Executive Director of Operations

> "I do not have many negative comments, however if I had to provide feedback, I would say the biggest hurdle I have experienced is with the iPad application,..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6861907)

DT

Daniel T.

Facility Manager

> "user interface for requestors make it easy for them to send work orders properly, being able to manage work orders and sort is very handy. "

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6863405)

JM

Jesse M.

Maintenance Manager

> "the data import from the original migration was hacked and caused unusable data in the maintainx system."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6773437)

Elena G.

Maintenance Manager

> "He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7058694)

LD

Larry D.

Maintenance Manager

> "Pulling reports can be time consuming."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7148439)

CM

Chris M.

CIO

> "The Teams that are using the software appreciate how easy it is to track work orders, manage assets and stay up to date on the tasks they are assigned."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7048277)

KJ

Kaleb J.

Maintenance Planner

> "Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6594069)

Tanner R.

Maintenance Coordinator and Special Projects

> "That makes it a lot easier to track what’s been done, what still needs attention, and the maintenance history of equipment."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7108401)

Dan M.

Facilities Manager

> "It was a little hard to learn at first switching from another software that I was used to."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7120040)

MB

Mark B.

Maintenance and Service manager

> "first rate has saved me time on paperwork and planning works, creating work procedures via the AI tool"

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7092426)

CD

Conner D.

Audit and Data Specialist

> "It can just be rough sometimes having to reach out and then wait in order to get certain things uploaded."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6869051)

CD

Colin D.

Maintenance Planner

> "I like how intuitive and user friendly the system is, the clear visualisation of work order scope, ownership and priority makes it easy to decipher our ready..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7040225)

TN

Tiffany N.

Customer Care Coordinator

> "The exisiting calendar on the website is hard to manage."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6862038)

JV

Joey V.

Maint. Mgr

> "Her support, communication, and commitment to helping us get the most out of MaintainX made the transition much smoother and significantly improved my overall..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7149307)

BM

Brian M.

Automation Engineer

> "At the moment, I cannot think of anything that I don't like about MaintainX. The only issue I can think of is a minor point."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7149701)

CG

Crystal G.

Maintenance planner

> "you can customize the pm's to do all kinds of stuff, it is very easy to search for work orders and parts, and you can add files and pictures to the assets, it..."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6594453)

RR

Rafael R.

Director of Maintenance - Pressure

> "Not being able to back-date work time when someone can't or forgets to add time/comments yesterday."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6795651)

AL

Alicia L.

VP Finance

> "The real-time reporting and mobile accessibility allow for quick decision-making on the go, while its inventory tracking helps maintain accurate stock levels."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6762966)

MP

Mike P.

Engineering Supervisor

> "One notable downside of MaintainX is the cost associated with its enterprise-tier pricing."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6861509)

NH

Natasha H.

Operations Manager

> "Maintainx is a great way to track all assets, customers and history of machine services."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7114919)

ET

Edward T.

Corporation Yard Manager

> "I don't like the transition when using desktop vs mobile app. "

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7004319)

SW

Sam W.

Senior Manager - Technical Services

> "Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6641768)

SD

Sonya D.

Administrative Assistant

> "I don't like that some features are not available via the mobile app."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7018910)

SMD

Su-Mari D.

OEE Specialist and Digital Systems Administrator

> "Their parts inventory management and meter-based maintenance functionality has saved us money!"

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___7119113)

JC

Jamie C.

Staff Engineer

> "this could be just my lack of familiarity with the process, but I have struggled with uploading large scale work orders or groups of assets."

[See full review](https://www.capterra.com/p/179296/GetMaintainx/#Capterra___6764911)

[View Reviews](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

YL

YUNG L.

Director of Operations

> "The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

DD

Darnell D.

Project Manager

> "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

Pete M.

Account Executive - Customer Advocate

> "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390)

ML

Miranda L.

Account Manager

> "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

RK

Ryan K.

Office Administrator

> "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065)

AK

Abbie K.

COO

> "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426)

JD

JL D.

Operations Director

> "One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It is just an app that I am required to use that adds 10 minutes to a job unnecessarily."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

DD

Darnell D.

Project Manager

> "The platform provides a strong centralized system for managing work orders, vendors, and service tracking."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

YL

YUNG L.

Director of Operations

> "These barriers can slow communication, lead to misunderstandings, and require additional clarification."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

ML

Miranda L.

Account Manager

> "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SS

Sharon S.

Project Manager

> "The only issue I have is that I cannot put a work order in completed status. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

WS

William S.

VP Business Development

> "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

LD

Lena D.

Service Manager

> "This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

TK

Teresa K.

Client Relations

> "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

JR

Jovanna R.

service coordinator

> "What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

BO

Brittni O.

Senior Account Manager

> "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749)

SD

Sherri D.

Office Manager

> "Also, it's hard to get my techs to do the sign in/out process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953)

JD

JL D.

Operations Director

> "Uploading completion photos, tracking progress, and documenting work is straightforward and efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It adds an unnecessary step in the work order process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

NB

Natasha B.

Team Lead

> "The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

LD

Lena D.

Service Manager

> "Some users mention “slow response time” from support agents."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Super useful for spotting trends (like repeat service calls on the same sign or location)."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

AD

Alan D.

Director Store Planning Preservation

> "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

LD

Lena D.

Service Manager

> "Slow Performance & Glitches"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

SS

Sharon S.

Project Manager

> "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

LD

Lena D.

Service Manager

> "Hard to find key info inside work orders"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Perfect for programs like your White Castle rollout where consistency and tracking are everything."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

VR

Verified Reviewer

Account Manager

> "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306)

LB

Lindsey B.

Customer Service

> "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757)

LD

Lena D.

Service Manager

> "One review literally said it’s “outdated looking and hard to find information.”"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

GG

Gabby G.

PCC

> "I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054053)

LD

Lena D.

Service Manager

> "Delayed responses from support team"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

KB

Kylie B.

Service Coordinator-Project Manager

> "Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123934)

AD

Alan D.

Director Store Planning Preservation

> "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

TR

TAIT R.

Owner

> "It also helps keep our invoicing in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054085)

LD

Lena D.

Service Manager

> "Training isn’t always great"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

FS

Fred S.

Owner

> "Screw it, big loss. If a client uses that service, I am not touching it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875)

TK

Teresa K.

Client Relations

> "Platform is good for communication, scheduling, and invoicing."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

VR

Verified Reviewer

Executive Assistant

> "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

WS

William S.

VP Business Development

> "Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

VR

Verified Reviewer

Associate Inventory Analyst

> "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349)

NB

Natasha B.

Team Lead

> "It has streamlined our workflow and improved communication, and I have no complaints at this time."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

VR

Verified Reviewer

Executive Assistant

> "It's very hard to use from the GC standpoint."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

JR

Jovanna R.

service coordinator

> "Service Channel has made my workflow more efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

JN

Jon N.

Construction PM

> "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652)

CD

Chelsie D.

Account Manager

> "There is an app that is used in the field which assists in technicians completion and onsite proof."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044730)

JM

Jim M.

Vice President of Maintenance

> "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

VR

Verified Reviewer

National Account Manager

> "It also helps when you need a paper trail."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054415)

JM

Jim M.

Vice President of Maintenance

> "It took 4 weeks the last time to remedy the issue..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

[View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

## User interface

4.78 (1,034)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

4.46 (136)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

MaintainX

37/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/179296/GetMaintainx/#features)

ServiceChannel

Top features

40/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/38574/ServiceChannel/#features)

### Recognition

MaintainX is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value CMMSSoftware (2023) 

ServiceChannel is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

MaintainX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceChannel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

MaintainX

-   By MaintainX
-   Located in United States
-   Founded in 2018

ServiceChannel

-   By ServiceChannel
-   Located in United States
-   Founded in 1999

## Popular Comparisons

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

vs

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4.6

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[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

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Contact vendor for pricing

Price

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4.3

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4.4

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[View full comparison](https://www.capterra.com/compare/38574-159911/ServiceChannel-vs-Fracttal)

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

vs

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$25/month

Price

Contact vendor for pricing

4.6

Features

4.6

4.8

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[View full comparison](https://www.capterra.com/compare/162600-179296/Limble-CMMS-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-162600/ServiceChannel-vs-Limble-CMMS)

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

vs

[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[4.45 (392)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

$25/month

Price

Contact vendor for pricing

4.6

Features

4.4

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/100468-179296/eMaint-CMMS-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.3

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/38574-127994/ServiceChannel-vs-Jobber)

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

vs

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$25/month

Price

Contact vendor for pricing

4.6

Features

4.3

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/12444-179296/Maintenance-Connection-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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Contact vendor for pricing

Price

$45/month

4.3

Features

4.2

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/38574-74916/ServiceChannel-vs-Fiix)

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

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$20/month

4.6

Features

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4.8

Ease of Use

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[View full comparison](https://www.capterra.com/compare/145635-179296/UpKeep-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/12444-38574/Maintenance-Connection-vs-ServiceChannel)

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vs

[Fiix](https://www.capterra.com/p/74916/Fiix/)[4.45 (628)](https://www.capterra.com/p/74916/Fiix/reviews/)

$25/month

Price

$45/month

4.6

Features

4.2

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/74916-179296/Fiix-vs-GetMaintainx)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

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Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.4

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/38574-100468/ServiceChannel-vs-eMaint-CMMS)