# Compare ServiceChannel vs BuildOps 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceChannel and BuildOps based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/38574-194155/ServiceChannel-vs-BuildOps

---

# ServiceChannel vs BuildOps Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceChannelBuildOps2/4 selected

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

[## ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.5 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [136 reviews](#user-reviews)

Positive

123

Neutral

10

Negative

3

[## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [177 reviews](#user-reviews)

Positive

162

Neutral

8

Negative

7

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## Summary

* * *

Key features rated by users

Features selected based on 4,941 reviews from work order software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Not enough reviews

Feature ratings

Work Order Creation

4.5

Quotes/Estimates

\--

Billing & Invoicing

\--

Preventive Maintenance

4.5

Mobile Access

4.2

79%Fit

High performer

Feature ratings

Work Order Creation

4.8

Quotes/Estimates

4.4

Billing & Invoicing

4.2

Preventive Maintenance

3.9

Mobile Access

4.3

User satisfaction

User satisfaction

4.5

User reviews[136](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.4

Customer support

4.4

User satisfaction

4.4

User reviews[177](https://www.capterra.com/p/194155/BuildOps/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks.

Best for

Designed for commercial contractors—including HVAC, mechanical, electrical, plumbing, refrigeration, fire and safety—BuildOps helps streamline business operations and team management.

## User reviews

Pros & cons

YL

YUNG L.

Director of Operations

> "The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

YL

YUNG L.

Director of Operations

> "Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

DD

Darnell D.

Project Manager

> "The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup,..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

Pete M.

Account Executive - Customer Advocate

> "It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7093390)

ML

Miranda L.

Account Manager

> "One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

RK

Ryan K.

Office Administrator

> "he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7089065)

AK

Abbie K.

COO

> "The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074426)

JD

JL D.

Operations Director

> "One thing that could improve is increasing opportunity visibility and provider engagement for growing regional service companies. While..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It is just an app that I am required to use that adds 10 minutes to a job unnecessarily."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

DD

Darnell D.

Project Manager

> "The platform provides a strong centralized system for managing work orders, vendors, and service tracking."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054099)

YL

YUNG L.

Director of Operations

> "These barriers can slow communication, lead to misunderstandings, and require additional clarification."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7150480)

ML

Miranda L.

Account Manager

> "My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

SS

Sharon S.

Project Manager

> "The only issue I have is that I cannot put a work order in completed status. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

WS

William S.

VP Business Development

> "The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

LD

Lena D.

Service Manager

> "This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

TK

Teresa K.

Client Relations

> "It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

JR

Jovanna R.

service coordinator

> "What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

BO

Brittni O.

Senior Account Manager

> "Powerfully streamlined, makes our jobs easier with automated reports, integration with our CRM software and 24 hour support, etc."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044749)

SD

Sherri D.

Office Manager

> "Also, it's hard to get my techs to do the sign in/out process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7082953)

JD

JL D.

Operations Director

> "Uploading completion photos, tracking progress, and documenting work is straightforward and efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7149803)

RS

Ryan S.

Fire Alarm Systems Technician

> "It adds an unnecessary step in the work order process."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7139136)

NB

Natasha B.

Team Lead

> "The platform is user-friendly, efficient, and makes it easy to manage work orders, upload invoices, and submit proposals."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

LD

Lena D.

Service Manager

> "Some users mention “slow response time” from support agents."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Super useful for spotting trends (like repeat service calls on the same sign or location)."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

AD

Alan D.

Director Store Planning Preservation

> "From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

LD

Lena D.

Service Manager

> "Slow Performance & Glitches"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

SS

Sharon S.

Project Manager

> "Service Channel keeps all my work orders and customers organized, it is user friendly and offers many reports."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7074831)

LD

Lena D.

Service Manager

> "Hard to find key info inside work orders"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

LD

Lena D.

Service Manager

> "Perfect for programs like your White Castle rollout where consistency and tracking are everything."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

VR

Verified Reviewer

Account Manager

> "The downgrade process I wish we could just update it ourselves instead of having to wait on the client to complete it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7045306)

LB

Lindsey B.

Customer Service

> "Its user friendly accesibility to connect with clients and upload proposals and notes to our clients."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7118757)

LD

Lena D.

Service Manager

> "One review literally said it’s “outdated looking and hard to find information.”"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

GG

Gabby G.

PCC

> "I appreaciat the layout on ServiceChannel where finding the area necessary to be accessed when in need."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054053)

LD

Lena D.

Service Manager

> "Delayed responses from support team"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

KB

Kylie B.

Service Coordinator-Project Manager

> "Out of all the web applications we use to interact with and update our clients, Service Channel is the easiest, most straight-forward to..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123934)

AD

Alan D.

Director Store Planning Preservation

> "There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___6686725)

TR

TAIT R.

Owner

> "It also helps keep our invoicing in one place."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054085)

LD

Lena D.

Service Manager

> "Training isn’t always great"

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7124488)

ML

Miranda L.

Account Manager

> "I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044823)

FS

Fred S.

Owner

> "Screw it, big loss. If a client uses that service, I am not touching it."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#SoftwareAdvice___6728875)

TK

Teresa K.

Client Relations

> "Platform is good for communication, scheduling, and invoicing."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7100503)

VR

Verified Reviewer

Executive Assistant

> "It was set up by a client of ours to dispatch service work, but as a GC it has gotten confusing since we aren't the ones to actually..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

WS

William S.

VP Business Development

> "Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7046768)

VR

Verified Reviewer

Associate Inventory Analyst

> "When items are not closed out by the vendors or the store teams don't provide updates, it is a lot of follow up on my end to close out all..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2388349)

NB

Natasha B.

Team Lead

> "It has streamlined our workflow and improved communication, and I have no complaints at this time."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7130782)

VR

Verified Reviewer

Executive Assistant

> "It's very hard to use from the GC standpoint."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___3729602)

JR

Jovanna R.

service coordinator

> "Service Channel has made my workflow more efficient."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7123938)

JN

Jon N.

Construction PM

> "Adding new Vendors on their Fixxbook program can be frustrating because it is not very intuitive for a new vendor to fill out the forms. "

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372652)

CD

Chelsie D.

Account Manager

> "There is an app that is used in the field which assists in technicians completion and onsite proof."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7044730)

JM

Jim M.

Vice President of Maintenance

> "We issue RFP's but they go un-answered as if they were never received, even when working with contractors who seem to grasp the system."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

VR

Verified Reviewer

National Account Manager

> "It also helps when you need a paper trail."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___7054415)

JM

Jim M.

Vice President of Maintenance

> "It took 4 weeks the last time to remedy the issue..."

[See full review](https://www.capterra.com/p/38574/ServiceChannel/#Capterra___2372801)

[View Reviews](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

JH

Jennifer H.

Service Billing Administrator

> "It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system...."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

AB

Ashley B.

Department Head

> "It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

AB

Ashley B.

Department Head

> "Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

JH

Jennifer H.

Service Billing Administrator

> "These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

JH

Jennifer H.

Service Billing Administrator

> "We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

AB

Ashley B.

Department Head

> "This can make it harder to quickly pull insights or track performance without additional effort."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

SS

Sasha S.

Co-Founder, Chief Executive Officer and President

> "It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7119361)

MS

Mike S.

Service Sales

> "The onboarding process was very rough. When entering assets from the app, it can take a long time to load. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134346)

AB

Ashley B.

Department Head

> "It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

SH

Scott H.

Director of Operations

> "They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910)

JH

Jennifer H.

Service Billing Administrator

> "The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

RF

Ralph F.

Accounts Manager

> "I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951)

JH

Jennifer H.

Service Billing Administrator

> "Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

HE

Holly E.

Service Coordinator

> "We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

HE

Holly E.

Service Coordinator

> "It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

MN

Michael N.

President

> "They can be clunky and not in line with how quoting is performed in the platform."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

MW

Melissa W.

Office Manager

> "I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669)

SH

Scott H.

Director of Operations

> "I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910)

KP

Kevin P.

sales and technology

> "The interface is straightforward enough for the team to pick up without too much hassle, and having everything in one place has made..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643)

BM

Bruce M.

HVAC technician

> "Many times I have lost information when I had to restart the app."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738)

JH

Jennifer H.

Service Billing Administrator

> "It provides strong visibility into job progress, which helps both operations and accounting stay aligned."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631)

TS

Thomas S.

President

> "The program CANNOT sync successfully with QuickBooks Desktop as promised."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

GD

Genevieve D.

Business Analyst

> "I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!!"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236)

DD

Dani D.

Dispatcher

> "Seems like the people on the line don't know the product and have to call back constantly."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130894)

KP

Kevin P.

sales and technology

> "It does exactly what it's supposed to do — keeping our jobs organised, our teams connected, and our scheduling on track."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643)

TS

Thomas S.

President

> "Support is quick to send out an email that they are looking into the issue but slow to solve the issue."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737)

PS

Patrick S.

Maintenance Manager

> "It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330)

DT

Darrin T.

Operations Manager

> "It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

GW

Grant W.

President and CEO

> "BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6378239)

KZ

Kaitlin Z.

Office Coordinator

> "Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

BM

Bruce M.

HVAC technician

> "I love having all the history in photos available to go back and look at on each asset."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738)

MW

Melissa W.

Office Manager

> "Cost-very expensive"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669)

WP

Whitney P.

Executive Assistant

> "Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603)

CI

Christian I.

Operations Analyst

> "Some of the workflows are more cumbersome."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346)

PS

Patrick S.

Maintenance Manager

> "Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330)

DM

Dorothy M.

CFO

> "The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488)

MN

Michael N.

President

> "AI functions are helpful when shortening workflows."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

AM

Aaron M.

Project Manager

> "The customer service and technical support are nonexistent."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

GD

Genevieve D.

Business Analyst

> "The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236)

MB

Michele B.

Office Manager

> "I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6196020)

DT

Darrin T.

Operations Manager

> "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365)

FA

Frederick A.

Company Onwner

> "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6065679)

AM

Aisha M.

Operations Manager

> "The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376)

TP

Tori P.

Dispatch Manager

> "Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6227599)

HE

Holly E.

Service Coordinator

> "The accessibility it is from both desktop and mobile side. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600)

ZB

Zachariah B.

Data Entry

> "Just the loading will take longer than expected sometimes."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

WP

Whitney P.

Executive Assistant

> "Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603)

Ashton G.

Client services

> "Getting to pipeline is a little difficult, but I might just not see it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6367444)

ZB

Zachariah B.

Data Entry

> "Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939)

KZ

Kaitlin Z.

Office Coordinator

> "Some areas of functionality where users with full permissions cannot edit basic things can be frustrating."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620)

AB

Ashley B.

Department Head

> "Another major advantage is how easy it is to track quotes and work orders."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

AM

Aaron M.

Project Manager

> "Save yourself the frustration—don’t waste your time or money."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

AB

Ashley B.

Department Head

> "With continued enhancements, it has the potential to be an even more powerful all-in-one solution."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317)

EC

Emily C.

Operations Manager

> "I could never go back to the pen and paper of doing things."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6443586)

MN

Michael N.

President

> "Ease of use, flexibility with different scopes of work service vs construction."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

VR

Verified Reviewer

Business Process

> "Reporting does not show all the data we expect such as the total cost of the contract."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6050190)

Keith O.

Owner

> "Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7079019)

LM

Loura M.

Administrator

> "The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6049365)

LD

Les D.

Book Keeping

> "Sync's well with QB's desktop."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7115488)

DG

Dan G.

Data Admin

> "Accounting integration does not work well with Sage300 so update is a must."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274165)

PM

Pam M.

Vice President

> "Implementation is long and hard but once you move through it, you will start to see the benefits."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

JH

Jana H.

Credit and Collections Specialist

> "I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061108)

PM

Pam M.

Vice President

> "BuildOps is continually improving and does listen to customers in planning for improvements."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

RW

Robin W.

dispatcher

> "I don't like that I can't tag different items in my work orders."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273)

PM

Pam M.

Vice President

> "I like how streamlined it is, how easy it is to see job costs and ease of invoicing."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362)

MP

Matthew P.

Service Manager

> "The forms are very limited in functionality with no integrated logic."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4995649)

DC

Dallas C.

Dispatcher

> "Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

JB

James B.

Service Coordinator

> "The updates sometimes are not the best and can slow up the software"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6092749)

JM

John M.

Forman

> "Ease of storage and utilizing files on app."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131860)

CB

Cameron B.

Payroll Accounts Receivable Specialist

> "We struggled getting our voices heard and struggled getting the customization done."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208185)

MI

Matthew I.

General Manager

> "Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks,..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349)

AM

Aaron M.

Project Manager

> "Now, they are completely unresponsive."

[See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901)

DC

Dallas C.

Dispatcher

> "BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833)

LH

Liz H.

CFO/Integrator

> "It was residential based and workflows seemed more difficult than current work flows. "

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4839774)

MN

Michael N.

President

> "Progressive company always improving the product for contractors."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308)

JL

Joseph L.

Project Manager/Estimator

> "The service agreement module is a little cumbersome and takes some getting used to."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5011617)

JB

Joshua B.

Life Safety Division Manager

> "Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing..."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4940436)

DE

Dana E.

Account Manager

> "some of the customizable aspects are still lacking"

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6187753)

BB

Brittany B.

Feild Services Manager

> "Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6324697)

LP

Logan P.

Office Manager

> "The time tracking feature is one that we have not used at all."

[See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4921439)

[View Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/)

## User interface

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)

4.46 (136)

4.43 (177)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ServiceChannel

Top features

40/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/38574/ServiceChannel/#features)

BuildOps

27/44

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Billing & Invoicing
-   Calendar Management
-   Contact Database
-   Contract/License Management
-   Contractor Management
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Dispatch Management
-   Document Management
-   Drag & Drop
-   Electronic Signature
-   Equipment Maintenance
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Control
-   Inventory Management
-   Job Management
-   Job Tracking
-   Maintenance Scheduling
-   Mobile Access
-   Multi-Location
-   Preventive Maintenance
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Notifications
-   Recurring Appointments
-   Reporting & Statistics
-   Routing
-   Scheduling
-   Search/Filter
-   Technician Management
-   Third-Party Integrations
-   Workflow Management
-   Work Order Creation

[See all features](https://www.capterra.com/p/194155/BuildOps/#features)

### Recognition

ServiceChannel is recognized as a top-rated tool in 1 Capterra Shortlist reports

BuildOps is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

ServiceChannel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BuildOps

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceChannel

-   By ServiceChannel
-   Located in United States
-   Founded in 1999

BuildOps

-   By BuildOps
-   Located in United States
-   Founded in 2018

## Popular Comparisons

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[4.78 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/)

Contact vendor for pricing

Price

$25/month

4.3

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-179296/ServiceChannel-vs-GetMaintainx)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.4

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/153475-194155/FieldPulse-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.5

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/38574-159911/ServiceChannel-vs-Fracttal)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.2

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/38574-162600/ServiceChannel-vs-Limble-CMMS)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.2

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-194155/Jobber-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.3

Features

4.3

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/38574-127994/ServiceChannel-vs-Jobber)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Contact vendor for pricing

Price

$245/month

4.2

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Fiix](https://www.capterra.com/p/74916/Fiix/)[4.45 (628)](https://www.capterra.com/p/74916/Fiix/reviews/)

Contact vendor for pricing

Price

$45/month

4.3

Features

4.2

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/38574-74916/ServiceChannel-vs-Fiix)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/162600-194155/Limble-CMMS-vs-BuildOps)

[ServiceChannel](https://www.capterra.com/p/38574/ServiceChannel/)[4.46 (136)](https://www.capterra.com/p/38574/ServiceChannel/reviews/)

vs

[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/)[4.41 (443)](https://www.capterra.com/p/12444/Maintenance-Connection/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.3

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/12444-38574/Maintenance-Connection-vs-ServiceChannel)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/)

vs

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Contact vendor for pricing

Price

$35/month

4.2

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/136363-194155/ServiceBox-vs-BuildOps)