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Finance teams and business users who want an efficient and accurate alternative to native ERP reporting tools.
Over 2,500 active customers around the globe of all sizes and in every industry rely on Prophix to transform the way they work.
Support staff is timely to respond back and extremely helpful and knowledgeable. I have worked with Dasharath many times and he has been very helpful and prompt to resolute.
Sometimes it has worse days, especially on month end where there is so much going on at once.
The reporting tool helps to retrieve the data near real-time for our management reporting & team can build report based on own formula & well supported with MS Excel, which is very good.
Sometimes it is the software sluggish to show the results.
Whenever there is an issue I can reach out to support and they are always very helpful at finding a quick resolution.
One of the difficult task is to upload budget into the system. It is not a straightforward task and really time consuming from user's perspective.
Can save report pulls, and refresh with the click of a button. Strong and friendly support team to troubleshoot.
Not sure at this time since we have just started with program.
Great price and the Helpdesk has been prompt and wonderful every time I have needed them. Dynamic information and ability to drill to specified levels of information.
Many of our managers do not use our system regularly since the Product can be a little confusing for end users that are not in the IT or accounting world.
Prophix has help us with better business partner during our budgeting process through there workflow and template process, which are great and easy to use.
Reporting is difficult to me, but I don't think this is the feature of the software.
The consultants and our current CSM are friendly and genuinely seem to care about our success, whether the product works properly or not. They try to find workarounds and are good communicators.
Some formulas are not flexible as Excel. For instance, it is hard to apply seasonality for sales forecast.
I also find their roadmap impressive, in that they are already thinking and planning some great developments for the future.
Almost anything is possible with the right approach though. They are based in Canada with a limited presence and customer base in Europe, and sometimes can feel very North-America specific.
Prioritize real-user-identified key features according to your needs to find your best fit.
Spreadsheet Server
Prophix
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