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Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.
Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers
Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.
It's not integrated with Jira. Email notifications are in Norwegian (perhaps error in config).
On average, the experience we had with Superoffice is positive. It allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.
Sometimes the web based interface has a little too much lag.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Yonyx takes the "Trouble" out of troubleshooting.
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
But that's scarcely a problem given we embed these in our own site and use that navigation instead.
The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.
The lack of accessibility features could deter some users.
The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.
Prioritize real-user-identified key features according to your needs to find your best fit.
SuperOffice CRM
Top FeaturesYonyx
SuperOffice CRM
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Yonyx
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