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SuperOffice CRM vs Five9: Which is a better fit?

Updated on January 26th, 2025
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Summary
Features in Sales Tracking
24
Best performer
41
  • Access Controls/Permissions
  • Appointment Scheduling
  • Calendar Management
14
41
  • Call Logging
  • Process/Workflow Automation
User satisfaction
4.2
User reviews132
Ease of use
4.1
Functionality
4.1
Value for money
4.1
Customer support
4.2
4.2
User reviews471
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-0909b26f-d90f-4749-7e7a-08d9e6a828c2
Michael L
Career Advisor
4.0

Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.

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4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SuperOffice CRM

Top Features
24/41
  • Activity/News Feed
  • Assignment Management
  • Call Logging
  • Commenting/Notes
  • Commission Management
  • Customizable Branding
  • Electronic Signature
  • File Sharing
  • Goal Setting/Tracking
  • Kanban Board
  • Leaderboards
  • Lead Scoring
  • Mobile App
  • Process/Workflow Automation
  • Product Catalog
  • Revenue Management
  • Transfers/Routing
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling
  • Calendar Management
  • Collaboration Tools
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Interaction Tracking
  • Lead Management
  • Live Chat
  • Mobile Access
  • Prospecting Tools
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Task Management
  • Territory Management
  • Third-Party Integrations
See All features
Hide Sales Tracking Software Features -

Five9

14/41
Show Sales Tracking Software Features +
SuperOffice CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Five9
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SuperOffice CRM
  • By SuperOffice
  • Located in Norway
  • Founded in 1990
Five9
  • By Five9
  • Located in United States
  • Founded in 2001
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