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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.
It's good to track the progress of all the tickets and do an effective job. It's also facilitates communication with my company colleagues, which I really appreciate.
I hated that I couldn’t sort tickets by account without creating a complex report. If you have the budget, look elsewhere.
I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use.
After struggling for a little bit I completely gave up.
The synchronizing from the sales side he service team is awesome. The flexibility in scaling with pricing and commitment also helps us grow into it.
What I did not like was the long log in process. There were several times when I tried to log in my password was not working.
User-friendly and reliable software. My experience so far is great and I would recommend it.
No alerts to end user when the ticket is passed from one agent to the next.
Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.
It's not integrated with Jira. Email notifications are in Norwegian (perhaps error in config).
On average, the experience we had with Superoffice is positive. It allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.
Sometimes the web based interface has a little too much lag.
Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho Desk
Top FeaturesSuperOffice CRM
SuperOffice CRM
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