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SuperOffice CRM vs SugarCRM: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 14,163 reviews from CRM users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.8
Lead Management
4.0
Sales Pipeline Management
4.8
Reminders
--
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.1
Lead Management
4.1
Sales Pipeline Management
4.0
Reminders
4.0
User satisfaction
4.2
User reviews132
Ease of use
4.1
Functionality
4.1
Value for money
4.1
Customer support
4.2
3.8
User reviews412
Ease of use
3.7
Functionality
3.8
Value for money
3.8
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-604b6498-dd4b-485f-649d-08dc116f1ea4
Shanie S
Executive Producer
5.0

Shanie: So my name is Shanie and my job title is CEO. I manage multiple companies, Elevation Global Group, Legacy Consulting Firm, and Shanie Salmon Enterprise. And my companies are in media, transportation and entrepreneur academy. And I rate SugarCRM five out of five stars. I tried so many CRMs to the point where I even forget some of the names. But the one that I was using before I migrated was HubSpot. And one of the reasons why I switched was the collaboration. As I grew my team and got in different industries, it was very difficult to manage. And aesthetically, I'm visual. I have to see it in a way that's easy for me to follow and for me to use the software. And it was just so much just black and white. It was not as user-friendly for me using HubSpot. So that's why I switched over to Sugar. It was the ... Not missing anything, the analytics report. And analytics for me is not something that was easy to understand or even follow. I tried Google Analytics and this analytics, that analytics. But they make it so easy for you to track the life cycle of your leads and your contacts and the marketing piece, the sales piece. And I've used Salesforce before in my career before I started my own business, and I really liked it. So Salesforce by itself is a little pricey. But with Sugar, they have a similar feel of using Salesforce. So it was just the overall all-in-one software that you can manage your entire company, as well as you grow your team, they can also be a part of the customer's journey along with you in that software. It wasn't difficult. If you're not someone that's tech-savvy, you'll be fine. Of course, you do want to take the time to look through all the features and see how your company's going to use the software. So it was easy-ish. It wasn't completely easy, but it wasn't difficult. It's a matter of knowing what your company need before actually diving into the software. And once you have a plan, "I'm going to use it for marketing", whatever it is. Once you have that down pack, then onboarding is easy. It's the figuring it out as you go, with what's this, what make it hard. I would use SugarCRM. But first, Sugar don't have a free version. They don't. So I would have a plan for what is it that I want from my business and how am I going to use that CRM to make my workflow better, to scale my business to the next level, and then I will make the investment. But if you are brand new, never used a CRM before, check it out. Go on their website, do the demos. They do have demos. And see how it is that you can implement it into your business. And it is worth the investment. And you can scale your business with the right software. And sugar is definitely one of those softwares that you can use that to scale your business to the next level.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

SuperOffice CRM

34/37
  • Customer Journey Mapping
  • Data Security
  • Lead Scoring
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide CRM Software Features -

SugarCRM

34/37
Show CRM Software Features +
SuperOffice CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SugarCRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SuperOffice CRM
  • By SuperOffice
  • Located in Norway
  • Founded in 1990
SugarCRM
  • By SugarCRM
  • Located in United States
  • Founded in 2004
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