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SuperOffice CRM vs Kapture CX: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 2,203 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
4.0
Chatbot
NA
Inbox Management
4.5
Email Management
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.0
Support Ticket Management
4.5
Chatbot
--
Inbox Management
NA
Email Management
4.6
User satisfaction
4.2
User reviews132
Ease of use
4.1
Functionality
4.1
Value for money
4.1
Customer support
4.2
4.2
User reviews40
Ease of use
4.4
Functionality
4.2
Value for money
4.2
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
39294
5 screenshots
266354
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

SuperOffice CRM

Top Features
20/37
  • Automated Routing
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Dashboard
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Predictive Analytics
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Autoresponders
  • Call Center Management
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Kapture CX

19/37
Show Customer Service Software Features +

SuperOffice CRM

--

Kapture CX

--

SuperOffice CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kapture CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SuperOffice CRM
  • By SuperOffice
  • Located in Norway
  • Founded in 1990
Kapture CX
  • By Adjetter Media
  • Located in India
  • Founded in 2011
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