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Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.
With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.
It's not integrated with Jira. Email notifications are in Norwegian (perhaps error in config).
On average, the experience we had with Superoffice is positive. It allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.
Sometimes the web based interface has a little too much lag.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
We happen to have a really bad experience with them and this is an honest review of the ordeal.
The product is very easy to use. It is very good to use, reliable and easily understandable.
Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.
Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.
Prioritize real-user-identified key features according to your needs to find your best fit.
SuperOffice CRM
Top FeaturesKapture CX
SuperOffice CRM
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Kapture CX
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