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Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.
Marketing, sales and customer service teams in any size organization.
Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place.
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization.
It's not integrated with Jira. Email notifications are in Norwegian (perhaps error in config).
On average, the experience we had with Superoffice is positive. It allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.
Sometimes the web based interface has a little too much lag.
It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.
Massive implementation and our users hate it. Struggle with performance issues and complexity of logic.
I had the chance to work in a BPO with this Software and it is really robust and offer great customization for the account needs.
The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death.
Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.
The U/I is atrocious is difficult to navigate even for young tech savvy people.
Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me.
Horrendous U/I and immensely slower to operate than competitors.
Speaker 1: My name is Scott. I'm a Manager. I give SAP Customer Experience a five and a five. And for more reviews about this, look below. In my day-to-day, I use SAP just to manage my inventory, to make sure that the levels are... you're down, not up. And also, it gives me very good cost savings, as well. What I like about SAP is the usability of it. The fact a lot of companies do use it, so you have the integration between company to company works out, and you have the polling of all the information from other departments. Yeah, the one thing I do not like about SAP is just how clicky it is. So, I wonder if they could actually lessen the clicks on how to get from one thing to the next.
Prioritize real-user-identified key features according to your needs to find your best fit.
SuperOffice CRM
Top FeaturesSAP Customer Experience
SuperOffice CRM
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