# Compare SuperOffice CRM vs SAP Customer Experience 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SuperOffice CRM and SAP Customer Experience based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/39294-77372/SuperOffice-CRM-vs-SAP-CRM

---

# SuperOffice CRM vs SAP Customer Experience Features and Cost Comparison

Last updated June 11th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SuperOffice CRMSAP Customer Experience2/4 selected

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.2 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

[## SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.2 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

Starting Price

€95.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

GD

DL

Based on [132 reviews](#user-reviews)

Positive

118

Neutral

8

Negative

6

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Starting Price

$58.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

3.8

Customer Service

4.2

Reviews Sentiment

Based on [245 reviews](#user-reviews)

Positive

206

Neutral

27

Negative

12

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 17,855 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

4.8

Lead Management

4.0

Sales Pipeline Management

4.8

Activity Dashboard

4.0

61%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.3

Lead Management

4.4

Sales Pipeline Management

4.3

Activity Dashboard

NA

User satisfaction

User satisfaction

4.2

User reviews[132](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.1

Customer support

4.2

User satisfaction

4.3

User reviews[245](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Ease of use

3.8

Functionality

4.2

Value for money

4.0

Customer support

4.2

Price starts from

Price starts from

€95Per User, Per Month

-   Free version
-   Free trial

Price starts from

$58Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Small and mid-sized businesses looking for a European CRM platform for sales, marketing, and customer service. Particularly suited for B2B companies in European markets with GDPR requirements.

Best for

Marketing, sales and customer service teams in any size organization.

## User reviews

Pros & cons

GD

Georg D.

CTO

> "This enables a very short onboarding of new users."

[See full review](https://www.capterra.com/p/39294/SuperOffice-CRM/#Capterra___6580290)

DL

Daniel L.

Service Manager

> "We were also missing the possibility to handle agreements and a machine register connected to the..."

[See full review](https://www.capterra.com/p/39294/SuperOffice-CRM/#Capterra___5061024)

DL

Daniel L.

Service Manager

> "Professional set up and good connection to outlook."

[See full review](https://www.capterra.com/p/39294/SuperOffice-CRM/#Capterra___5061024)

PP

PAOLO P.

Software Engineer

> "In some cases the integration with the mail did not work correctly, this is one of the aspects that..."

[See full review](https://www.capterra.com/p/39294/SuperOffice-CRM/#Capterra___2686542)

[View Reviews](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

JF

Jon F.

Manager

> "Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

WE

WILLIAM E.

QA Specialist

> "User friendly is not a term that comes to mind when thinking of this software."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6772821)

LL

Lundi L.

Customer Service

> "SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6179465)

VR

Verified Reviewer

AS

> "The platform can have features that are not that great, like email."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6241567)

JF

Jon F.

Manager

> "SAP Customer Experience when integrated and implemented properly is incredible."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6501633)

DAC

Darryl A C.

Business Development

> "Doesn’t seem to tax my server much"

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___6190602)

AB

Angelica B.

university Intern

> "A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

VR

Verified Reviewer

Freelancer

> "The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4300078)

IA

Isaac A.

network architect

> "As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

JH

Jennifer H.

Sales and Marketing Specialist

> "Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4631304)

Alex P.

System Analyst.

> "It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

AB

Angelica B.

university Intern

> "The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4872390)

Alex P.

System Analyst.

> "The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4880683)

MM

Matjaz M.

QA, support

> "Mobile support not done properly."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4218536)

IA

Isaac A.

network architect

> "Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer..."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___4800121)

VR

Verified Reviewer

Research assistant

> "Cant reach a live person on phone."

[See full review](https://www.capterra.com/p/77372/SAP-CRM/#Capterra___2960389)

[View Reviews](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

## User interface

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)

4.20 (132)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

4.25 (245)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

SuperOffice CRM

Top features

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/39294/SuperOffice-CRM/#features)

SAP Customer Experience

13/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/77372/SAP-CRM/#features)

### Recognition

No recognitions have been awarded to SuperOffice CRM

No recognitions have been awarded to SAP Customer Experience

### Deployment & support

SuperOffice CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SAP Customer Experience

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SuperOffice CRM

-   By SuperOffice
-   Located in Norway
-   Founded in 1990

SAP Customer Experience

-   By SAP
-   Located in Germany
-   Founded in 1999

## Popular Comparisons

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[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.20 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

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4.2

Features

4.4

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Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/77372-164283/SAP-CRM-vs-Zendesk)

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.20 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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Price

$115/month

4.1

Features

4.4

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/39294-164283/SuperOffice-CRM-vs-Zendesk)

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)[4.25 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

vs

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$58/month

Price

$15/month

4.2

Features

4.6

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/77372-102188/SAP-CRM-vs-LiveAgent)

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.20 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/39294-102188/SuperOffice-CRM-vs-LiveAgent)

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4.2

Features

4.5

3.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-77372/LiveChat-vs-SAP-CRM)

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[4.20 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/)

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4.1

Features

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/39294-124981/SuperOffice-CRM-vs-Freshdesk)

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Features

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