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For organizations that want to run multiple recognition programs from one place and use Amazon (among other vendors) for rewards.
Heads of customer and employee experience, HR, consulting market research, and data and insights responsible for collecting, collating and analyzing data to inform strategy and policy.
Loved it, and glad my company partners and rewards its employees with points from this company.
I can't think of anything that was difficult or that I felt was missing.
Amazing site with amazing features that make the people we work with feel absolutely appreciated and have something to show for it.
I was given the Awardco administering duties in January this year, I was clueless and felt very overwhelmed because I had only been a employee user before that so I only knew how to spend points.
Ease of implementation and use. Employees love it and automated recognition posts are awesome.
At first I was unaware my points could have been used besides the featured products on the homepage.
I love that it’s a system that you can keep track of throughout your career, see how many times you’ve been awarded and check out other people as well. The prizes to choose from are great.
I can't honestly say I disliked anything about the process or the experience of using Awardco.
They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.
There are no aspects or features that I have encountered which were difficult to use.
Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.
There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.
Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.
Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.
Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed.
It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.
Kimberley R.: Hi, my name is Kim. I am the director of Total Rewards. My organization, we have about 1100 associates. And rating Awardco, I'd give them a five. Prior to Awardco, we had O.C. Tanner, and had O.C. Tanner for decades. And they were just so antiquated, and it was very difficult. It wasn't like they were trying to expand our recognition opportunities with our associates, and so we did a little RFP, and Awardco came out on top and we've loved them ever since. Yeah, we chose Awardco mostly for the simplicity of the setup and how easy it is to add additional programs. We initially started with just service awards, and we've expanded that now. We use it now for holiday gifts, we do birthday cards and anniversary cards, and all that good stuff. We just recently rolled out peer-to-peer recognition with no monetary value. And for 2024, we're going to be adding manager recognition with monetary value. Okay, so let me just explain. We have very high turnover, and so part of the concern with the previous program is we were sending recognition things to people who had terminated. And so, the lovely part about Awardco, too, is we have a daily feed that goes to Awardco. So when we terminate somebody in our system, automatically their points get archived. So we're no longer recognizing terminated employees. That was a big selling point for us. So again, we have a daily feed and it's just really easy to set up new programs, and we had a great account manager that helped us roll out the initial program. Yeah. I would definitely tell them that if you need something simple, easy to administer, really, I could set up a new program in very little time. I can go in and look and see who's using the points, what they're using the points for. It's just a really easy program. Again, that daily feed for us is critical because of our turnover. I would just say definitely make sure you look at Awardco if you're looking to change your recognition program.
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