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Heads of customer and employee experience, HR, consulting market research, and data and insights responsible for collecting, collating and analyzing data to inform strategy and policy.
Marketing, healthcare, HR, and education decision-makers concerned about business objectives and outcomes. IT professionals who need to support compliance or decisions with technology solutions.
They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.
There are no aspects or features that I have encountered which were difficult to use.
Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.
There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.
Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.
Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.
Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed.
It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.
I loved how they offered so many suggestions and made it easy to ask better questions. I also love how the reporting came out in charts and graphs and lists.
The software provides you with a pop-up to place on your website. Unfortunatly this is a bit outdated and terrible experience for websitevisitors.
Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace.
Confusing options and hard to figure out how to export.
We have been very pleased with the overall functions and ease of SurveyMonkey Enterprise. Set up and operations are clear and easy to use.
The main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.
An easy to use tool which is user intuitive and friendly. The templates are super simple to use and the reporting functionality is great.
Can be difficult to navigate when trying to make complex answer options.
Jennifer: Hello, I'm Jennifer. I'm a teacher. I give SurveyMonkey five out of five. And for more reviews like this, click below. I use SurveyMonkey to complete surveys and to sign up for various events. What I like most about SurveyMonkey is that it's really easy to use. There are dropdown menus and multiple choice items, and I can also write in detailed information if it relates and pertains to the survey that I am taking. One thing that I would change about SurveyMonkey would be the availability to include graphics or documents or pictures, something to that nature. So when I am taking a survey, I can include more authentic information.
Prioritize real-user-identified key features according to your needs to find your best fit.
Key Survey
SurveyMonkey Enterprise
Top FeaturesKey Survey
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SurveyMonkey Enterprise
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