rezStream vs RMS Cloud: Which is a better fit?

We interviewed several different online reservation companies before going with rezStream. We felt they were the best fit for us because we liked the software the best.

Furthermore, it's quite difficult to set up and track business. The developers have really missed the mark for any property larger than 5 or 10 rooms.

They have excellent customer service, which is very important to me. Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners.

That all disappeared within minutes of watching me navigate through the new software on day 1.

They are friendly, courteous, and dedicated in helping solve any issues you may have. We would recommend this program to any small business like ourselves, anytime.

I haven't had alot of problems using the software I only print out the daily check ins and check outs. The rest I dont really use.

Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services.

It does capture and track guest reservations but it's lack of basic business reporting means its usefulness is quite primitive. There is no way to track occupancy, rev-par etc.

Excellent system and the service from support staff is 2nd to none - helpful, friendly and most importantly for me patient and responsive.

The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts.

Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me.

Sometimes the software will freeze during checking in our guests which can be frustrated. And I will have to restart the program.

The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

It is getting worse and worse with each new version.

If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS.

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.