Exym vs CaseFlow: Which is a better fit?

One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.

At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.

Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients.

The downside is that there are times when it takes a while to generate a response for my requests.

The two things that I was the most impressed with at the beginning was how user friendly it was and the amazing customer service Exym provided.

This can be frustrating and time-consuming, especially during the initial implementation phase.

Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.

It can be slow and will occasionally give error messages.

It's very practical for our organization. Users love the ease with which they can access their clients.

Just for the sake of putting something in this box, I'll say set-up. Now, I am not going to mislead you.

I am able to find the documents I have uploaded with ease. I think this is a great investment for our organization.

We have trouble opening and navigating the website from our phones, we only use it on computers.

I can also upload documents such as ms office files, photos and letters. The customer support of CaseFlow is superb.

Sometimes it's difficult to open the app. One time I tried opening it and I cannot see the files I'm looking for.

CaseFlow is wonderful software for our organization.

Sometimes you are not able to create a new tab/title.