ePayPolicy vs mPACS: Which is a better fit?

Vasilis V

Team manager

The epaypolicy is a very easy app and usefull accept four big credit cards and make the transactions very quick and secure the experience so far is perfect.

CLIENTS USUALLY CALL ME IMMEDIATELY TO COMPLAIN HOW MUCH IT COSTS THEM TO SEND THEIR PAYMENT. I HAVE TO REMIND THEM TO CHECK THE NEXT BOX FOR ACH WHICH CHARGES A NOMINAL FEE.

Melyssa M

IT Systems Manager

As the only vendor at the time which integrated with our Vertafore product I initially felt captive in selecting them, but they are a delight to work with and our customers love it as well.

When our clients have a $10,000 bill due, it's tough to want to cough up an additional $350. Usually clients try to avoid CC if their bill is high and I don't blame them.

Ease of implementation and continued use of the program has been fantastic, and the timeliness of the customer's payments getting routed to us is quick. I'm quite happy with ePayPolicy.

When the maximum EFT payment amount is reached, and another client payment must be made for the balance, it's frustrating a client must pay the fee twice.

The overall ease of use is great for both our staff and our customers. And I love when our MGAs/Brokers use it for allowing us to see our open invoices with them and pay those premiums quickly online.

The few errors we have had occur have been on the client side with input error; however, the transaction declines are appreciated.

Sum Sze S

PR Account Executive

We like that the system allows a great degree of control and allows us to configure our own settings as and when they change.

The only con about mpacs would be the lack of back up system if your internet goes down there is a risk of losing work that hasn't been previously saved.

We use mpacs every day at work and record all our quotes with this system, it been a great help and easy process.

If the internet fails, Mpacs crashes and there's no autosave feature, meaning any work is lost. Slow at saving files or changing category of saved files.

MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently.

Any hard working days have never been impeded upon by the lack of a reliable office software.

Furthermore processing difficult cases is made easy and time effective due to the simple layout of the software, which not only looks good but is so extremely simple to use.

Frustrating though sometimes for the reasons pointed out in the cons section.