Visual Intelligence Portfolio Suite vs Springbrook Suite: Which is a better fit?

What I like most about VIP is how there is so many reports that are available to you when it comes to vendor payments, payroll, and accounts. The support line is also a great help.

We are most disappointed that there is no income tax program available.

I love how user friendly VIP is and being able to customize the grids to your preference is great.

Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas.

I love VIP and those associated with it. As a customer, it is nice to know that everyone, from product to customer support, works together to do what is best for the customer.

It can be difficult to compare transactions/accounts within the software itself because I have to drill down a lot you get to what you need.

Sensitive content hidden] is amazing and has been very helpful and attentive. I cannot say enough good things about her.

Coming from a Human Resources aspect, tracking insurance information for employees is not something that VIP does well.

Great customer support, great online help guides, weekly updates.

The customizable reports are difficult to use/set up. The individual modules get expensive for a small municipality to afford.

The other really nice feature that I did not have before was that when a utility bill is generated or an invoice is paid, the transactions go straight to the General Ledger.

I need to learn more about it- but there just isn't a lot of spare time. Sometimes there are things that happen (errors) and the help staff ar uncertain how it happens.

I love the search capabilities and it’s very user friendly.

Some of the software updates didn't allow for our meter project data to be dumped in.

The support has greatly improved in recent months and issues that I call about are resolved fairly quickly.

If they could approve on their phone, this would solve the problem.