MemberPlanet vs ClubExpress: Which is a better fit?

Great way to house all member information and user friendly. I like that I can see my membership at various levels of the organzation and that it is all linked.

You are crazy not to use MP - why in the world would you throw your hard earned money at these other sites who charge ridiculous set up costs and ala carte options.

Their site is user friendly and they offer a number of useful tools that make group management easy. My members loved the online payment options and I loved the reporting capabilities.

Also, they are very stuck on their own custom fields. Many of our members found it difficult to navigate.

We can effectively communicate with our group quickly and as frequently as we choose to do so. On the two occasions I had to contact MemberPlanet for assistance, they were on it like super sonic.

I figured out how to send a newsletter, but it did not let me send a plain email, which is odd. Also, the recipient list I made for the survey did not seem to be available for the email service.

MemberPlanet has helped our organization to stay connected and be effective in what we do. Not only the product has awesome functions but it is very easy to use and our members love the mobile app.

In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time.

I truly love the customer service and I believe the pricing is fair reasonable. The platform has evolved over time and it has been great to watch the growth.

Very difficult to use for email. Lots of email gets stuck in recipients spam folders.

Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization.

Users are constantly confused, user interface design is horrendous, Folks who worked with club members on implementation did not provide adequate guidance so product is almost unusable.

I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.

And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained.

The ease of use, coupled with good tutorials and great support, makes this a fantastic way for someone inventive to create their own site.

A lot of the functionality is hidden and hard to use. Using the website is very frustrating and often needs a call to customer service for assistance.