ClubExpress vs Ashbourne Membership Management: Which is a better fit?

I truly love the customer service and I believe the pricing is fair reasonable. The platform has evolved over time and it has been great to watch the growth.

Very difficult to use for email. Lots of email gets stuck in recipients spam folders.

Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization.

Users are constantly confused, user interface design is horrendous, Folks who worked with club members on implementation did not provide adequate guidance so product is almost unusable.

I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.

And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained.

The ease of use, coupled with good tutorials and great support, makes this a fantastic way for someone inventive to create their own site.

A lot of the functionality is hidden and hard to use. Using the website is very frustrating and often needs a call to customer service for assistance.

The integrated system from members to up to date payees is also a great bit of software, makes life very easy. Support it good not that we use it much and overall I would say the cost is very fair.

That we did not get it sooner, as we was losing money with not tracking memberships.

I've used three member management software providers including Ashbourne and this is definitely the best. Customer service always outstanding.

I don't like that there are such limited spaces available for items on the till. I dont like that we cant edit members basic information (email address, address etc).

The main good thing for me, is the speed at which the Ashbourne team deal with queries and issues. The software is very easy to use and navigate and is fairly comprehensive.

They get the job done when they say they will, unlike the two previous experiences with larger organisations that were appalling.

In the 4+ years we have worked with Ashbourne, we have found them very helpful, polite and easy to get in contact with. If we have any technical problems, they are always quick to help and rectify.

Which is a little frustrating but can happen anywhere also the fact that when you booked i. To classes it doesn’t send a reminder to let you know your up and coming classes.