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Professional and trade associations (25-10,000 members) Clubs that people join through their personal lives (same member range)
Gyms and health clubs, studios, group fitness, single site & multi site facilities and franchises who want freedom from the front desk and to get more done with their day.
I truly love the customer service and I believe the pricing is fair reasonable. The platform has evolved over time and it has been great to watch the growth.
Very difficult to use for email. Lots of email gets stuck in recipients spam folders.
Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization.
Users are constantly confused, user interface design is horrendous, Folks who worked with club members on implementation did not provide adequate guidance so product is almost unusable.
I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.
And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained.
The ease of use, coupled with good tutorials and great support, makes this a fantastic way for someone inventive to create their own site.
A lot of the functionality is hidden and hard to use. Using the website is very frustrating and often needs a call to customer service for assistance.
Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.
The system sometimes fails and over charges members.
Data collection is also fantastic. Staff are friendly and do their best to assist with any issues that arise.
Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it.
Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club.
Currently there’s no 2-way SMS which means when clients reply you have to find the reply in your email then take it back to a separate SMS platform.
We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates.
I did struggle a bit with finding which reports would give me the information I was after.
Dick E.: Hello. My name is Dick. I'm a founder of a nonprofit organization that supplies services to seniors. I've been using ClubExpress for over 10 years, and I would give it a five out of five rating. For more reviews, click below. Before using ClubExpress, we were using spreadsheets, and I was considering writing an application myself using Microsoft Access. Fortunately, ClubExpress came along. We evaluated it and decided it was perfect. ClubExpress had all the features we were looking for. It helped us manage our volunteers. It helped us email members and volunteers. It provided website support so that we could create our website within the tool. And it had many other features, surveys, frequently asked questions, news, support, and so on. No other product met all our needs in this way. We had a newly formed organization, and ClubExpress guided us through the process of deciding how our organization should run. We followed the way the software was organized, and it led us to a process for running our organization. I think that ClubExpress has a great many features, not all of which you will need to use immediately. But remember that they have wonderful help that will explain how to use features and they're available weekdays during business hours and are always very helpful, very.
Prioritize real-user-identified key features according to your needs to find your best fit.
ClubExpress
GymMaster
GymMaster
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