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Professional and trade associations (25-10,000 members) Clubs that people join through their personal lives (same member range)
StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
I truly love the customer service and I believe the pricing is fair reasonable. The platform has evolved over time and it has been great to watch the growth.
Very difficult to use for email. Lots of email gets stuck in recipients spam folders.
Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization.
Users are constantly confused, user interface design is horrendous, Folks who worked with club members on implementation did not provide adequate guidance so product is almost unusable.
I love that there are constant improvements and additional functionality being added. There are many more things to love but most of all I love the stellar support via email and/or phone.
And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained.
The ease of use, coupled with good tutorials and great support, makes this a fantastic way for someone inventive to create their own site.
A lot of the functionality is hidden and hard to use. Using the website is very frustrating and often needs a call to customer service for assistance.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Dick E.: Hello. My name is Dick. I'm a founder of a nonprofit organization that supplies services to seniors. I've been using ClubExpress for over 10 years, and I would give it a five out of five rating. For more reviews, click below. Before using ClubExpress, we were using spreadsheets, and I was considering writing an application myself using Microsoft Access. Fortunately, ClubExpress came along. We evaluated it and decided it was perfect. ClubExpress had all the features we were looking for. It helped us manage our volunteers. It helped us email members and volunteers. It provided website support so that we could create our website within the tool. And it had many other features, surveys, frequently asked questions, news, support, and so on. No other product met all our needs in this way. We had a newly formed organization, and ClubExpress guided us through the process of deciding how our organization should run. We followed the way the software was organized, and it led us to a process for running our organization. I think that ClubExpress has a great many features, not all of which you will need to use immediately. But remember that they have wonderful help that will explain how to use features and they're available weekdays during business hours and are always very helpful, very.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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