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ClubExpress vs StarChapter: Which is a better fit?

Updated on November 1st, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,912 reviews from Membership Management users.
% Fit
Not enough reviews
Feature ratings
Member Database
4.3
Payment Processing
4.4
Credit Card Processing
4.8
Registration Management
--
Electronic Payments
4.5
% Fit
Feature ratings
Member Database
3.9
Payment Processing
4.0
Credit Card Processing
3.8
Registration Management
3.9
Electronic Payments
3.8
User satisfaction
4.2
User reviews515
Ease of use
3.7
Functionality
4.0
Value for money
4.4
Customer support
4.6
4.2
User reviews634
Ease of use
3.7
Functionality
3.8
Value for money
4.1
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Professional and trade associations (25-10,000 members) Clubs that people join through their personal lives (same member range)

StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dick E
Staff
5.0

Dick E.: Hello. My name is Dick. I'm a founder of a nonprofit organization that supplies services to seniors. I've been using ClubExpress for over 10 years, and I would give it a five out of five rating. For more reviews, click below. Before using ClubExpress, we were using spreadsheets, and I was considering writing an application myself using Microsoft Access. Fortunately, ClubExpress came along. We evaluated it and decided it was perfect. ClubExpress had all the features we were looking for. It helped us manage our volunteers. It helped us email members and volunteers. It provided website support so that we could create our website within the tool. And it had many other features, surveys, frequently asked questions, news, support, and so on. No other product met all our needs in this way. We had a newly formed organization, and ClubExpress guided us through the process of deciding how our organization should run. We followed the way the software was organized, and it led us to a process for running our organization. I think that ClubExpress has a great many features, not all of which you will need to use immediately. But remember that they have wonderful help that will explain how to use features and they're available weekdays during business hours and are always very helpful, very.

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video-d39579f1-904c-48a0-4ad1-08da32e14052
Mary G
Director of Education
2.0

Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.

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User interface
42550 video thumbnail}
1 Video
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1 Video
42550
5 screenshots
57588
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

ClubExpress

Top Features
39/41
  • Promotions Management
  • Self Service Portal
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Application Management
  • Attendance Tracking
  • Committee Management
  • Communication Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Forms
  • Data Import/Export
  • Discount Management
  • Dues Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Invoice Management
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Renewals
  • Membership Signup
  • Member Types
  • Mobile App
  • Payment Processing
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Search/Filter
  • Surveys & Feedback
  • Third-Party Integrations
  • Wait List Management
  • Website Management
See All features
Hide Membership Management Software Features -

StarChapter

30/41
Show Membership Management Software Features +
ClubExpress
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
StarChapter
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ClubExpress
  • By Lumaverse Technologies
  • Located in United States
  • Founded in 2012
StarChapter
  • By Star Chapter
  • Located in United States
  • Founded in 2008
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