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All Gyms, fitness & rec centers or wellness facilities plus any business that needs a simple, powerful & affordable way to manage their member data, check-in, billing, door access control & more!
We serve the fitness club market. Installed in 74 countries and translated into numerous languages. Typically for those with under 50 users/employees. Online and locally installed versions available
I could allow my members to customize their payment plans, and most payment methods were accepted via the software. I also liked how competitive, yet affordable the pricing for the software was.
Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back.
We are very pleased with Gym Assistant. We have found it to be a very supportive system that is accommodating and flexible with our ever evolving and growing programs.
The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit.
I like that gym assistant is affordable. Their customer service is great and it’s an easy system to use that allows you to be hands off.
I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash.
The Gym Assistant help center was very helpful in getting setup and always available to help with any questions. Overall, we are very happy with this product.
I don't like that when my computer resets or updates, often times the software doesn't reopen doorkeeper as its supposed to and my door system fails to open for customers who have keys.
I like the overall simplicity of the igo figure program and outstanding customer care/support.
From day 1 I had trouble with the door and getting people in at night. Then it was trouble with the billing.
I looked at the competition, and they are too good to be true. Honestly too many hidden fees and contracts with the other guys.
The worst software ever, really bad performance. You will never know how many active members you have, and don't even try to export to Excel, the reporting format is really bad.
We use iGo360 to run our franchise. We get great visibility into the operations of our franchisees and the iGo Figure team is great to work with.
We are unstaffed at night, which was why we went with iGo for 24 hour access for our customers, so it's very frustrating to my customers and to me.
The staff are great too, knowledgeable and courteous.
I have had numerous occurrences where in the middle of the night, my door will stop letting people in.
Katie R.: Hello, my name is Katie. I'm an owner of a gym. I would rate Gym Assistant as a five out of five. For more reviews like this, click below. So I was actually very fortunate that Gym Assistant was the first company that I had ever used. I did research tons of different ones trying to figure out what would be the easiest. And we really just hands down thought Gym Assistant looked the best and most cost-effective over everything we had researched. So we ultimately opened up our gym using Gym Assistant. And we've been using it for about, I would say, eight years now I think we are going on, eight years now, and it's been nothing but great. We chose Gym Assistant just because it was simplistic. We could easily just skim the manual and just get up and running. And that's really what we needed. We didn't have a lot of time for everything that we were doing because we had so many different business endeavors at one time, but the gym was one of our priorities, and we found Gym Assistant. Just with their tech support, they walked us through getting it all installed, and actually, even hooking up our gym doors so that it connects to the gym door. And so people can scan a fob and it links to the software. And they just were fantastic all around. And it just made it super easy. We could walk right up to the software. We loaded our first person in and we were up and running just as simple as that. It was really simple to onboard and incorporate it into our business. I mean, it really makes our business what it is, just all the simplistic features in it. I shouldn't say there's simplistic features. It's simplistic in use, but the features really go in depth. And I feel like every year I think, "Oh, I wish maybe the software did this," and I'll call them and they'd be like, "Well, we actually just added that." And they're continually upgrading, and there's even a ton of features that we haven't even started using yet just because we're not there yet, but it's very in depth in what you actually can use it for. I would definitely recommend you use Gym Assistant. I mean, you could do all your research on all the other companies just to feel as secure in what you're choosing, but hands down, Gym Assistant's going to be your software for your member management, for tracking all the funds, for running all your funds for all your gym members. It runs the gym. Without that our gym would not be running. I say chuckling that our gym is self-run and it's really because of Gym Assistant. It eases my life so much.
Gym Assistant
Top FeaturesiGo Figure
Gym Assistant
iGo Figure
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