Capterra Logo
Helping businesses choose better software since 1999

Waystar vs Epic: Which is a better fit?

Updated on February 2nd, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,303 reviews from Medical Billing users.
% Fit
Missing features
Feature ratings
HIPAA Compliant
4.9
Billing & Invoicing
4.4
Charting
NA
Claims Management
4.6
Appointment Management
NA
% Fit
Missing features
Feature ratings
HIPAA Compliant
4.9
Billing & Invoicing
4.3
Charting
4.4
Claims Management
4.0
Appointment Management
NA
User satisfaction
4.5
User reviews201
Ease of use
4.4
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.4
User reviews397
Ease of use
4.0
Functionality
4.3
Value for money
4.0
Customer support
4.2
Price starts from
--
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more.

Epic serves hospitals, medical organizations, clinics, independent practices, academic centers, health providers, and specialty groups.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-5b3ef64f-99fe-4bac-f45e-08d9c0270764
Carmen M
Regional Business Office Director
4.0

Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.

How Capterra sources reviews
View all video reviews
Euphartes N
Patient Service Coordinator
5.0

Euphrates N.: Hello, I'm Euphrates. I'm the patient service coordinator at PT Solutions/Virginia Hospital Center and I give Epic a 5. I'm a patient service coordinator and Epic provides good services for us because we check patients in and out. We verify their insurances. We can get their referrals from other hospitals through that system. What I like most about EpicCare is everything is in one system. You don't need another system. You only just need Epic. Epic does everything from scheduling to referrals, appointments. It's a one-stop shop. The only room that I see for improvement in Epic is a little faster. Other than that, it's fine.

How Capterra sources reviews
View all video reviews
User interface
45512 video thumbnail}
1 Video
122278 video thumbnail}
1 Video
No screenshots provided by vendor
Book demo
122278
1 screenshot

Waystar

Top Features
18/45
  • Accounting
  • Activity Dashboard
  • Appointment Management
  • Calendar Management
  • Charting
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • E-Prescribing
  • Financial Management
  • Historical Reporting
  • Live Chat
  • Online Intake Forms
  • PACS Integration
  • Real-Time Data
  • Real-Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Workflow Management
  • API
  • Billing & Invoicing
  • Claims Management
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Dunning Management
  • Electronic Payments
  • Forms Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Invoice History
  • Multi-Location
  • Payment Collection
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Revenue Management
See All features
Hide Medical Billing Software Features -

Epic

13/45
Show Medical Billing Software Features +
Waystar
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Epic
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Waystar
  • By Waystar
  • Located in United States
  • Founded in 1999
Epic
  • By Epic Systems
  • Located in United States
  • Founded in 1979
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: