--- title: "Compare Waystar vs ModMed 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Waystar and ModMed based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/45512-124590/ZirMed-vs-EMA" page_type: "comparison" language: "en" --- # Waystar vs ModMed Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WaystarModMed2/4 selected [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) [## Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment AF Based on [214 reviews](#user-reviews) Positive 192 Neutral 8 Negative 14 [## ModMed](https://www.capterra.com/p/124590/EMA/)[4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment DA JS Based on [566 reviews](#user-reviews) Positive 508 Neutral 26 Negative 32 ## Summary * * * Key features rated by users Features selected based on 1,873 reviews from medical billing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings HIPAA Compliant 4.9 Charting NA Billing & Invoicing 4.4 Claims Management 4.6 Appointment Management NA 85%Fit High performer Feature ratings HIPAA Compliant 4.9 Charting 4.7 Billing & Invoicing 4.5 Claims Management 4.3 Appointment Management 4.7 User satisfaction User satisfaction 4.4 User reviews[214](https://www.capterra.com/p/45512/ZirMed/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.5 User reviews[566](https://www.capterra.com/p/124590/EMA/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for From physician practices to enterprise health systems, Waystar is built for healthcare organizations of all types and care settings to simplify payments and reduce complexity. Best for Specialty medical practices of all sizes, from solo providers to multi-location groups, including dermatology, gastroenterology, and ophthalmology. ## User reviews Pros & cons AF Alegria F. Director, Revenue Cycle Applications CBO > "We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7171512) BF Bethanie F. Director of Human Resources > "A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\],..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___7187734) Kristin H. owner > "I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) JM John M. Physician- Practice Owner > "I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7159047) VR Verified Reviewer COO > "They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479) BN Betty N. Clinic Director > "Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) BN Betty N. Clinic Director > "There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) DL Dawn L. Practice Administrator > "You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053829) LH Lisa H. Clearinghouse Administrator > "Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166368) LH Lisa H. Clearinghouse Administrator > "Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166368) TU Taylor U. Surgery Coordinator > "The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762354) Kristin H. owner > "The biggest issue I have is that they archive claims and remits after 2 years." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) KD Kathy D. Director of Operations > "We value our relationship with Waystar and hope to continue it for a long time." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166332) VR Verified Reviewer COO > "Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479) Kristin H. owner > "They have great customer support." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) DM Danielle M. Revenue cycle manager > "My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053239) AA Amanda A. Pas > "I liked everything being easily accessible and able to be viewed and had most insurances" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6660059) BN Betty N. Clinic Director > "Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) MC Megan C. Patient Service Representative > "Super easy and quick, helps the check in process be more smooth" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762356) BF Bethanie F. Director of Human Resources > "I have cancelled services and spent multiple hours following up to get the account closed. " [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___7187734) CB Crystal B. MEDICAL RECORDS TECHNICIAN > "I love the ease of use and how quickly I receive results." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6804909) JM John M. Physician- Practice Owner > "I made a terrible mistake switching my Trizetto clearinghouse to Waystar." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7159047) LG Lauren G. office manager > "Hands down the BEST clearinghouse we have found yet!" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6710685) BN Betty N. Clinic Director > "They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) JB Jeanie B. Billing Coordinator > "I really like how simple it is to navigate the site and appreciate the links that are available when I need help..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845131) IM Irina M. Managing Partner > "After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187) PB Poncey B. Billing Database Administrator > "This software is a great tool to process claims and do claims corrections in the same place." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3877426) IM Irina M. Managing Partner > "The contract would need to be terminated and they would refund everything." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187) RR Renee R. Manager > "Easy to navigate the site and pages." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6029515) AG Addie G. Payment posting supervisor > "too many search filters and sometimes it can break thigs down to much and I am looking for mass findings." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746) GO Glenda O. AR > "The billing feature and claims follow up has been a great tool for our team." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274) AW Annie W. Collection Specialist > "I have no dislike about the software. When there are issues with the software we are immediately notified. When..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3848095) VT Vicki T. Practice Manager > "Denials are now clearly marked, customer service is professional and knowledgeable, additional features like appeal..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3565655) MT Michele T. Billing Specialist > "Customer service takes to long to respond to tickets and are bad about closes them out before the client says the..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845178) JS Jessie S. COO > "Its features are robust and we have very limited issues with Waystar." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845833) JM Jamie M. A/R > "They really don't seem to care that there are timely filing restraints on hospices to submit claims." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___4886169) AG Addie G. Payment posting supervisor > "easy to use, able to be used for billing, AR and Payment posting." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746) AP Aramay P. Billing Assitant > "sometimes it does not pull up the correct information about a patient." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845065) TP Tiffany P. Client Care Supervisor > "I do like that you don't have to enter CVC code." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845165) CO Cindy O. Technology Integration Analyst > "We have reached out multiple times with questions on our invoices with no response." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335) SC Sheila C. Billing Manager > "It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) GK Gina K. Billing and Accounts Receivable Director > "clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715) NM Nadine M. Supervisor > "They get our invoices out in a timely manner and the address issues tool is super helpful for us." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541199) CO Cindy O. Technology Integration Analyst > "Our account representative insists this is not their place to assist with invoices." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335) SC Sheila C. Billing Manager > "It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) DG Dawn G. Biller > "At this moment I can't think of anything that may need to be improved, at least for what I use Waystar for." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845400) PB Poncey B. Billing Database Administrator > "Customer service is very helpful and knowledgeable for assistance when you need them." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3877426) CP Cheryl P. Prior Authorization > "too bad you can't see many things at once you have to change area s" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845164) NU Niki U. Front Office / Pre-Op > "I use this to verify insurance and I feel like its so easy and quick and gives me all the information I need." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572) GO Glenda O. AR > "I was not part of the process of installation of this software." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274) MH Mary H. Main biller > "I don't use all of the features but the ones I do use are very user friendly." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3880079) SC Sheila C. Billing Manager > "The only negative aspect that I see is that lately their customer support is lacking resources." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) JK Jennifer K. Business Administrator > "Easy to use. When you need to search for a claim its easy to find." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3885475) SJ Sue J. Certified Medical Biller > "I think it's very hard to sign up new Payers in the the account tab." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556568) AK Anna K. BIller > "It is helpful to find claims that have proof of timely submission to insurance." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556694) RM Ruth M. manager > "When ever I call in for help I feel that it is hard to speak with the correct person that can help me." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795) RM Ruth M. manager > "The system is great for medical billing and never gives us any problems" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795) PR Paul R. Business Analyst > "The integration of eSolutions was a flop." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3549995) MT Michele T. Billing Specialist > "Eligibility works pretty good." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845178) GK Gina K. Billing and Accounts Receivable Director > "There is a failure to fix problems in a timely manner." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715) RV Rebecca V. Medical Biller/Coder > "Waystar is easy to use and find support when needed." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3878231) DH Donna H. Consultant > "So, when you call they don't understand the issue. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3544069) GC Gerri C. Insurance and billing clerk > "Very easy to understand and use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3846202) VL Valerie L. Owner > "Customer service is horrible. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3303168) JS Jessie S. COO > "Waystar is very easy to use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845833) TG Todd G. Office Manager > "The customer service is tier biggest flaw in my opinion." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___2827321) ZB Zulma B. Biller > "Great customer service!!" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906198) CP Cheryl P. Prior Authorization > "too bad you can't see many things at once you have to change area s" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845164) JM Joanna M. Office Adninistrator > "It was very straightforward to get started." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3911885) PR Paul R. Business Analyst > "The integration of eSolutions was a flop." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3549995) JR Johanna R. AR Specialist > "The claims are processed faster than other EDI Clearinghouses." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3563424) SC Sheila C. Billing Manager > "The only negative aspect that I see is that lately their customer support is lacking resources." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) NU Niki U. Front Office / Pre-Op > "I love it, I think its so easy to use and gives more detailed information over other sites we need to use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572) VL Valerie L. Owner > "Customer service is horrible. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3303168) LP Lori P. Intake coordinator > "It is easy to use and helps to verify insurance for our service" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3540854) TG Todd G. Office Manager > "The customer service is tier biggest flaw in my opinion." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___2827321) [View Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/) DA Danny A. Physician > "Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363) DA Danny A. Physician > "The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363) JS Jessica S. Admin > "It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7128453) Kenneth B. director > "I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7185217) KE Kate E. Senior Revenue Cycle Advisor > "Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments, balance notifications..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716124) XPN Xuan Phuong N. patient supports > "Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is eligible with United..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710595) FS Faith S. Practice Manager > "Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6701342) DA Danny A. Physician > "Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363) JS Jessica S. Admin > "It has helped streamline our workflows and improve efficiency in day-to-day operations." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7128453) CY Corinn Y. Medical Esthetician > "I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700870) NM Noel M. Office Manager > "We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6703640) JS Jean S. President > "Also, the billing was often inaccurate, necessitating tickets, calls, etc." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7160041) LH Lindsay H. Owner > "I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695328) KW Karen W. Medical Receptionist > "The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able to upload from..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705133) AP Andrea P. Medical Assistant > "We have a call center off site who handles phone calls from patient so Klara is a great way to communicate with patients directly who do not..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6709063) AW Alexis W. Site Manager > "I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700981) CN Cassie N. Biologic Coordinator > "I find it extremely helpful being able to see if patient's have read your messages and that you can assign a "response" to you so you don't have..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708970) RL Roberto L. Clinic Coordinator > "The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6717656) MG Michelle G. Operations Manager > "I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6749751) NP Nisa P. Practice Administrator > "Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6817738) DL Diane L. Practice Administrator > "Modmed offers the convenience of an all-in-one practice management and clinical software for a variety of specialties." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705257) AB ANNA B. SCHEDULER > "PATIENTS ARE JUST CREATING AN ACCOUNT WITHOUT KNOWING IF THEY HAVE BEEN HERE BEFORE, SO WE GET DUPLICATE OR TRIPLICATE ACCOUNTS CAUSING..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6719154) CB Christian B. Senior Data Engineering Consultant > "ModMed was easy to integrate with and provided data that met the requirements that we were looking for." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7207949) AK Amanda K. Chief Operating Officer > "The forms process between ModMed and Klara is also not as robust as it should be which results in duplicative work for the patients." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708704) BC Becky C. Medical Assistant > "So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6724194) EB Erin B. Medical Assistant Supervisor > "can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could update our own..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6709000) AW Alexis W. Site Manager > "I like being able to send and receive attachments, have patients do their intake forms online, etc." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700981) CG Connie G. BUSINESS OFFICE > "training process is not very helpful, not able to understand training online/managed to have an individual which uses the product in another..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6697807) MH Marc H. Practice Manager > "The kindness and transparency of everyone we have been in touch with from the sales reps, project managers to all of the trainers we worked with..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6713477) CB Carol B. Billing Manager > "The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. " [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705271) SKH Sarah Kate H. Human Resource Manager, Administrative Assistant > "The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak for the Clinical side..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7014424) TE Taya E. Medical Assistant > "This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they thought they had..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708750) WL Wieke L. Dermatologist > "Patients love that I send prescriptions from the bedside" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7163081) MW MARK W. CEO and Physician > "After being promised for a year (at this point you have so many AR's you cant back out and are trapped), nothing ever get fixed, plus you are..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6846313) ED Elizabeth D. Administrative Assistant > "We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708609) CH Crystal H. Clinical Manager medical assistant > "I don't like the new pancake view it doesn't have the Cancer interval section that our providers like in their charts and it is not as easy to..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710340) NR Natalya R. Patient Service Coordinator > "It makes it easier to communicate with patients that are unable to answer a phone call, in a way that's more secure than an email." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708601) DH Darla H. Medical Assistant Biologic Coordinator > "I do not like when working out of my task that it takes me back to page one , task one if I click on the actual task." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716305) MA Michelle A. Director > "It offers the features we need to provide optimum patient care as well as the billing and revenue cycle." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6875502) IS Isobel S. Admin Manager > "When the automated messages get sent out, it bumps a patients message up and we sometimes miss it." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700803) JW Jay W. Healthcare Coordinator > "I have really enjoyed saving so much time with communications since I am able to reach patients quickly and easily, and they can respond when..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716268) TS Tina S. Reimbursement Specialist > "I am unable to click on a path report and print it like I can the medical records." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6543582) TK Tracy K. Office Manager > "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695252) SW Skylar W. Front Desk Coordinator > "Having to upload patient phone number from the system and you can't message the patient until that's done." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708643) CM Courtney M. Nurse Practitioner > "I like being able to send multiple invites and see them on my home page to see who’s joined or not." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708660) KG Kathia G. Referral Coordinator patient call center > "I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6723929) SA Sarah A. Physician Assistant > "I like the instant messaging service and the way you can see when patients have read providers’ messages." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716573) SE Samar E. Patient Coordinator > "improvements with uploading insurance cards and is very slow at times when checking insurance eligibility" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695368) KE Kate E. Senior Revenue Cycle Advisor > "I love how you can assign conversations and send attachments and how it lists the patient account number!" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716124) LD Lisa D. Credentialing and HIM > "Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716136) SB Stephanie B. Patient Coordinator > "I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6701078) KP Ksenya P. registered nurse > "Sometimes it doesn't let me log in through my account even if the password im inputting is correct" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705959) SW Skylar W. Front Desk Coordinator > "Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708643) LH Lindsay H. Owner > "There’s not much I don’t like about ModMed except that I cannot start a visit note on the ModMed app on my phone." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695328) BM Bonnie M. FD Supervisor > "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6735149) LL LaWanda L. Patient Coordinator > "The insurance verification feature doesn't work with all insurances." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6715966) AH Antoinette H. Home Physical Therapy Coordinator > "What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are able to tell me..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6025512) AH Allison H. Front Desk > "We have a lot of elderly patients who even after a walk through do not understand they can't sign the signature line." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716164) CY Corinn Y. Medical Esthetician > "I have enjoyed my experience with Klara, it has been a wonderful, safe way to communicate with patients and follow up with patients after their..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700870) JW Jay W. Healthcare Coordinator > "Otherwise, no complaints other than the occasional tech issue causing some patients not to be able to access messages." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716268) SA Sheila A. Allergy Director > "The options that are available that makes notes thorough, therefore improves reimbursements." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695430) RW Robert W. CFO > "They will not speak to the customer and create false invoices in clear violation of the contract." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708365) LW Lacy W. Front Office > "Great feature of being able to confirm patients have received and read our messages." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708612) SR SHENETTA R. Surgery Benefits Specialist > "Just when it went down one time, and we couldn't collect payments and some of the payments posted twice" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710640) KS Kayla S. Practice Manager > "I also like that we can assign a message to a provider directly and also internally message them." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716410) AA Alaya A. Front desk > "Sometimes it can get a little too slow and how whenever something with the system is down it could take the whole day" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705067) BP Britany P. Administration > "I enjoy how they provide patients with the ability to communicate via when its convenient for the patient" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6747661) AS Amber S. Derm Tech > "We have to go to the desktop version on the iPads and it is difficult to navigate." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695214) SJ Sincerae J. Lead Patient Coordinator > "Klara saves time and allow effective communication between the office and the patients." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705165) EV Emolee V. Registered Nurse > "I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log into see what’s..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6702564) JW JENNIFER W. Billing Manager > "Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700838) AB Alexis B. Front Desk > "Hard to merge patients together when they have multiple accounts" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6701216) SM Sonia M. Admin > "It makes communicating with patients very easy and makes workflow with scheduling a lot more clear." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700932) MU Maria U. OFFICE MANAGER > "My provider is older and using this system was suppose to be much easier but it is not." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7018014) AK Amanda K. Chief Operating Officer > "I love the convenience of Klara - both to communicate with 1 specific patient or a larger group." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708704) LH Lisa H. medical secretary > "I dislike the number of steps it takes to print out face sheets." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705225) SN Stephanie N. RECEPTIONIST > "It helps me also to confirm or cancel appointments." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6724166) AV Angela V. Medical assistant > "The web site logs out too many times I have to log in again and again" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6704856) KG Kathia G. Referral Coordinator patient call center > "It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ),..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6723929) CS Christian S. PA-C > "When information gets stuck into the sticky notes and is difficult to remove." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6712403) KS Kayla S. Practice Manager > "It can be clunky at times but for what we use Klara for it works well for our clinic." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716410) AS Amber S. Derm Tech > "We have to go to the desktop version on the iPads and it is difficult to navigate." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695214) EG ELIZABETH G. PRACTICE OPERATIONS LEAD > "Love that we can duplicate our screens to be more efficient." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695331) KS Kylie S. Patient Advocate > "I do find it can be difficult for our older patient's to navigate" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700905) LD Leila D. Client Support Specialist > "Easy to navigate, templates for easy and quick communication with patients." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700914) KL Kemisha L. PAR > "Some people don't know how to properly navigate klara" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700758) CB Carol B. Billing Manager > "The functionalities is 100% better with ModMed and it is very user friendly." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705271) DA Danny A. Physician > "The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363) CB Christian B. Senior Data Engineering Consultant > "ModMed was easy to integrate with and provided data that met the requirements that we were looking for." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7207949) WS Wesley S. President and Medical Director > "Practice management module never worked well for financial integration." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6291388) JP Jennifer P. Practice Administrator > "We are looking forward to the new integration with Klara which we feel will enhance the patient experience." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695234) AS Amber S. Derm Tech > "I do not really like how you can't make appointments on the app." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695214) JL Jake L. Physician > "Good integration with billing and coding" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6696070) MH Marissa H. Medical Assistant > "Sometimes finding patients can be difficult/time consuming." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6712524) BL Brandie L. Practice Manager > "other than the integration part of Klara with Nextgen I am completely happy with this product." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708793) AH Allison H. Front Desk > "What should be the easiest part of registration is the hardest, most frustrating part." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716164) TK Tracy K. Office Manager > "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695252) CS Cynthia S. President > "The reminder system is also very redundant and I have had numerous patient complaints over it. " [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___2507851) JP Jennifer P. Practice Administrator > "We are looking forward to the new integration with Klara which we feel will enhance the patient experience." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695234) MU Maria U. OFFICE MANAGER > "My provider is older and using this system was suppose to be much easier but it is not." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7018014) HDL Helenie Dorothy L. Virtual Assistant > "It makes tasks easier for people that are involved with patient care." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705118) GS Greg S. CEO > "I do NOT like how Mod Med approaches support services for Klara." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6700786) SR Steve R. Physician > "The ICD 10s with associated patient education points is robust" [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705892) RW Robert W. CFO > "Customer service post-implementation is the worst I have ever experienced." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708365) NM Noel M. Office Manager > "We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous..." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6703640) PM PAUL M. Orthopedic Surgeon > "The support line doesn't pick up." [See full review](https://www.capterra.com/p/124590/EMA/#Capterra___2574247) [View Reviews](https://www.capterra.com/p/124590/EMA/reviews/) ## User interface 4.42 (214) [ModMed](https://www.capterra.com/p/124590/EMA/) 4.48 (566) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Waystar Top features 32/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/45512/ZirMed/#features) ModMed 28/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/124590/EMA/#features) ### Recognition No recognitions have been awarded to Waystar ModMed is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Waystar Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ModMed Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Waystar - By Waystar - Located in United States - Founded in 1999 ModMed - By ModMed - Located in United States - Founded in 2010 ## Popular Comparisons [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [OpenPM](https://www.capterra.com/p/176585/OpenPracticeSolutions/)[4.79 (29)](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/45512-176585/ZirMed-vs-OpenPracticeSolutions) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124590-195467/EMA-vs-Care-Patron) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 3.8 4.4 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/45512-98735/ZirMed-vs-athenaOne) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/124590-129169/EMA-vs-Tebra) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/)[4.59 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Contact vendor for pricing Price $350one time 4.4 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/45512-129851/ZirMed-vs-MedicsPremier) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) vs [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/98735-124590/athenaOne-vs-EMA) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/) Contact vendor for pricing Price $449/month 4.4 Features 3.4 4.4 Ease of Use 3.3 [View full comparison](https://www.capterra.com/compare/45512-120360/ZirMed-vs-eClinicalWorks) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) vs [Phreesia](https://www.capterra.com/p/131633/Phreesia/)[4.28 (169)](https://www.capterra.com/p/131633/Phreesia/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124590-131633/EMA-vs-Phreesia) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.90 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3.8 4.4 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/45512-92269/ZirMed-vs-PatientNOW) [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) vs [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.91 (301)](https://www.capterra.com/p/92269/PatientNOW/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 3.8 4.6 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/92269-124590/PatientNOW-vs-EMA)