# Compare Waystar vs ModMed 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ModMed and Waystar based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/45512-124590/ZirMed-vs-EMA

---

# ModMed vs Waystar Features and Cost Comparison

Last updated May 12th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ModMedWaystar2/4 selected

[ModMed](https://www.capterra.com/p/124590/EMA/)[4.4 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

[Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (207)](https://www.capterra.com/p/45512/ZirMed/reviews/)

[## ModMed](https://www.capterra.com/p/124590/EMA/)[4.4 (365)](https://www.capterra.com/p/124590/EMA/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

DA

JS

JS

Based on [365 reviews](#user-reviews)

Positive

322

Neutral

18

Negative

25

[## Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (207)](https://www.capterra.com/p/45512/ZirMed/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

KH

Based on [207 reviews](#user-reviews)

Positive

187

Neutral

8

Negative

12

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## Summary

* * *

Key features rated by users

Features selected based on 1,912 reviews from medical billing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Charting

4.7

Billing & Invoicing

4.5

Claims Management

4.3

Appointment Management

4.4

63%Fit

Missing features

Not enough reviews

Feature ratings

HIPAA Compliant

4.9

Charting

\--

Billing & Invoicing

4.4

Claims Management

4.5

Appointment Management

NA

User satisfaction

User satisfaction

4.4

User reviews[365](https://www.capterra.com/p/124590/EMA/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

User satisfaction

4.4

User reviews[207](https://www.capterra.com/p/45512/ZirMed/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

ModMed is used by specialty practices: allergists, dermatologists, gastroenterologists, OBGYNs, ophthalmologists, orthopedists, ENT specialists, pain doctors, plastic surgeons, podiatrists.

Best for

Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more.

## User reviews

Pros & cons

DA

Danny A.

Physician

> "Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363)

DA

Danny A.

Physician

> "The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363)

JS

Jessica S.

Admin

> "It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7128453)

XPN

Xuan Phuong N.

patient supports

> "Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710595)

JS

Jessica S.

Admin

> "It has helped streamline our workflows and improve efficiency in day-to-day operations."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7128453)

DA

Danny A.

Physician

> "Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7145363)

MA

Michelle A.

Director

> "It offers the features we need to provide optimum patient care as well as the billing and revenue cycle."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6875502)

MW

MARK W.

CEO and Physician

> "After being promised for a year (at this point you have so many AR's you cant back out and are trapped), nothing ever..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6846313)

LH

Lindsay H.

Owner

> "I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695328)

KW

Karen W.

Medical Receptionist

> "The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705133)

DL

Diane L.

Practice Administrator

> "Modmed offers the convenience of an all-in-one practice management and clinical software for a variety of specialties."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705257)

CG

Connie G.

BUSINESS OFFICE

> "training process is not very helpful, not able to understand training online/managed to have an individual which uses..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6697807)

MH

Marc H.

Practice Manager

> "The kindness and transparency of everyone we have been in touch with from the sales reps, project managers to all of the..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6713477)

CB

Carol B.

Billing Manager

> "The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. "

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705271)

SKH

Sarah Kate H.

Human Resource Manager, Administrative Assistant

> "The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7014424)

CH

Crystal H.

Clinical Manager medical assistant

> "I don't like the new pancake view it doesn't have the Cancer interval section that our providers like in their charts..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710340)

TK

Tracy K.

Office Manager

> "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695252)

DH

Darla H.

Medical Assistant Biologic Coordinator

> "I do not like when working out of my task that it takes me back to page one , task one if I click on the actual task."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716305)

BM

Bonnie M.

FD Supervisor

> "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6735149)

TS

Tina S.

Reimbursement Specialist

> "I am unable to click on a path report and print it like I can the medical records."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6543582)

SA

Sheila A.

Allergy Director

> "The options that are available that makes notes thorough, therefore improves reimbursements."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695430)

KG

Kathia G.

Referral Coordinator patient call center

> "I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6723929)

KG

Kathia G.

Referral Coordinator patient call center

> "It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6723929)

SE

Samar E.

Patient Coordinator

> "improvements with uploading insurance cards and is very slow at times when checking insurance eligibility"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695368)

RD

Rinchen D.

Lead medical assistant

> "It’s interesting how you can make templates on it making charting so much easier"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6789794)

KP

Ksenya P.

registered nurse

> "Sometimes it doesn't let me log in through my account even if the password im inputting is correct"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705959)

RD

Ryan D.

Biller

> "ModMed has made my love working in billing so much easier on my day to day assignments."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716382)

LH

Lindsay H.

Owner

> "There’s not much I don’t like about ModMed except that I cannot start a visit note on the ModMed app on my phone."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695328)

AR

Allie R.

Receptionist and Train new hires

> "I have been able to train new hires who have no medical experience due to the fact that it is such a user friendly..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6707083)

LL

LaWanda L.

Patient Coordinator

> "The insurance verification feature doesn't work with all insurances."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6715966)

SKH

Sarah Kate H.

Human Resource Manager, Administrative Assistant

> "We like that it is web based and we seem to not have too many issues with it."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7014424)

AH

Allison H.

Front Desk

> "We have a lot of elderly patients who even after a walk through do not understand they can't sign the signature line."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716164)

JP

Jennifer P.

Practice Administrator

> "We are looking forward to the new integration with Klara which we feel will enhance the patient experience."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695234)

RW

Robert W.

CFO

> "They will not speak to the customer and create false invoices in clear violation of the contract."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6708365)

HDL

Helenie Dorothy L.

Virtual Assistant

> "It makes tasks easier for people that are involved with patient care."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705118)

SR

SHENETTA R.

Surgery Benefits Specialist

> "Just when it went down one time, and we couldn't collect payments and some of the payments posted twice"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710640)

BP

Bhavik P.

DPM

> "The easy interface makes my job and life easier as I do my notes."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705033)

AA

Alaya A.

Front desk

> "Sometimes it can get a little too slow and how whenever something with the system is down it could take the whole day"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705067)

KP

Ksenya P.

registered nurse

> "Mod Med is great because it makes all the documentation work so much easier and more helpful."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705959)

AS

Amber S.

Derm Tech

> "We have to go to the desktop version on the iPads and it is difficult to navigate."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695214)

EG

ELIZABETH G.

PRACTICE OPERATIONS LEAD

> "Love that we can duplicate our screens to be more efficient."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695331)

MW

MARK W.

CEO and Physician

> "I spend my entire day dodging gliches--costing me hours per day. "

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6846313)

JL

Jake L.

Physician

> "Good integration with billing and coding"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6696070)

MU

Maria U.

OFFICE MANAGER

> "My provider is older and using this system was suppose to be much easier but it is not."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7018014)

TS

Tara S.

Medical Assistant

> "I use mod med everyday and it is very helpful in dermatology."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710332)

LH

Lisa H.

medical secretary

> "I dislike the number of steps it takes to print out face sheets."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705225)

SR

Steve R.

Physician

> "The ICD 10s with associated patient education points is robust"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705892)

CS

Christian S.

PA-C

> "When information gets stuck into the sticky notes and is difficult to remove."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6712403)

DL

Diane L.

Practice Administrator

> "Further, within each specialization, we've experienced a collaborative, supportive community dedicated to our success."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705257)

KC

Kimberly C.

Front Desk

> "The insurance updates can be a pain, especially when patients are in the office."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695209)

KK

Kathryn K.

Clinical Supervisor

> "Convenient, easy to use, time efficient, productive for patient flow, and adds to business revenue - Great system and..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6701708)

LL

LaWanda L.

Patient Coordinator

> "My only issue is the insurance verification feature."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6715966)

AM

Alex M.

Representative

> "ModMed is a helpful use of technology for a medical practice."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705123)

TS

Tara S.

Medical Assistant

> "Frequent glitches and error codes could be improved"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710332)

DK

David K.

Physician assistant

> "the billing portion can be problematic but overall works well."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6697449)

CZ

Cristine Z.

Medical biller

> "collections tabs a little hard to figure out and run reports."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695272)

RD

Rinchen D.

Lead medical assistant

> "Mod med is an amazing and easy platform for documenting a visit."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6789794)

MW

MARK W.

CEO and Physician

> "They sell the hell out of you on something that just is not there. "

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6846313)

IC

ISAAC C.

Ophthalmic Assistant

> "The Tabs specially " EYE LOG " is easier to read and manage."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695471)

SK

SC K.

Staff MD

> "Very Poor response from Modmed to make corrections"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___7019758)

EB

Elizabeth B.

Physician Assistant

> "Ease of use and being able to see all of the patients documents in one spot"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695337)

ED

Eddie D.

DPM

> "ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not..."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6190114)

AR

Allie R.

Receptionist and Train new hires

> "Experience has been great especially since we just merged from using another scheduling system."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6707083)

SH

Samantha H.

Receptionist

> "When insurance eligibility doesn't work."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6697403)

JB

Jennifer B.

Receptionist

> "My husband is the dermatologist in the practice and he also loves working with EMA."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705195)

LE

LISSETTE E.

BILLING SPECIALIST

> "PACKAGES OPTION IS A LITTLE TOO MUCH."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705355)

VR

Virginia R.

Clinical Guest Coordinator

> "I like that I can find everything I need easily and the customer service is top notch!"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705188)

AS

Amber S.

Derm Tech

> "I do not really like how you can't make appointments on the app."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695214)

SE

Samar E.

Patient Coordinator

> "ease of use and very functional when making appointments and looking up information on patient charts"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695368)

MH

Marissa H.

Medical Assistant

> "Sometimes finding patients can be difficult/time consuming."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6712524)

KT

Kelly T.

dermatologist

> "I love the appointment flow screen and the functionality of having the info for each appt all on the same screen."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___5042489)

SK

Sheena K.

Physician

> "A few issues: 1) lack of follow up on billing."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6716552)

LC

Leah C.

MED. ASST.

> "I find it to be the easiest program with current updates."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705256)

LD

Lisa D.

Registered nurse

> "I can’t think of any at the moment, my only difficulty was just learning a new system when I started my job."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6713809)

JP

Jennifer P.

Practice Administrator

> "Modmed is an easy to use platform for both front office staff as well as the provider team."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6695234)

SC

Shy C.

Medical Assistant Receptionist

> "Occasional technical glitches"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705361)

DL

Diane L.

Practice Administrator

> "On a personal note, the community we've built within Modmed is unique and unlike other EHR's."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705257)

DS

Derek S.

Ophthalmologist

> "Horrible. If I go to a practice and this is their EMR I am quitting."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6330412)

CH

Crystal H.

Clinical Manager medical assistant

> "I like that it is easy to navigate and the flow helps for easier charting"

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6710340)

AS

Alexandra S.

Patient Care Coordinator

> "I do not like the flow of ModMed and cannot see who does what."

[See full review](https://www.capterra.com/p/124590/EMA/#Capterra___6705151)

[View Reviews](https://www.capterra.com/p/124590/EMA/reviews/)

Kristin H.

owner

> "I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627)

DL

Dawn L.

Practice Administrator

> "You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053829)

VR

Verified Reviewer

COO

> "They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479)

BN

Betty N.

Clinic Director

> "Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129)

BN

Betty N.

Clinic Director

> "There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129)

DM

Danielle M.

Revenue cycle manager

> "My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053239)

TU

Taylor U.

Surgery Coordinator

> "The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762354)

Kristin H.

owner

> "The biggest issue I have is that they archive claims and remits after 2 years."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627)

Kristin H.

owner

> "They have great customer support."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627)

VR

Verified Reviewer

COO

> "Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479)

AA

Amanda A.

Pas

> "I liked everything being easily accessible and able to be viewed and had most insurances"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6660059)

BN

Betty N.

Clinic Director

> "Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129)

MC

Megan C.

Patient Service Representative

> "Super easy and quick, helps the check in process be more smooth"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762356)

BN

Betty N.

Clinic Director

> "They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129)

VT

Vicki T.

Practice Manager

> "Denials are now clearly marked, customer service is professional and knowledgeable, additional features like appeal..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3565655)

IM

Irina M.

Managing Partner

> "After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187)

CB

Crystal B.

MEDICAL RECORDS TECHNICIAN

> "I love the ease of use and how quickly I receive results."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6804909)

IM

Irina M.

Managing Partner

> "The contract would need to be terminated and they would refund everything."

[See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187)

LG

Lauren G.

office manager

> "Hands down the BEST clearinghouse we have found yet!"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6710685)

JM

Jamie M.

A/R

> "They really don't seem to care that there are timely filing restraints on hospices to submit claims."

[See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___4886169)

JB

Jeanie B.

Billing Coordinator

> "I really like how simple it is to navigate the site and appreciate the links that are available when I need help..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845131)

AG

Addie G.

Payment posting supervisor

> "too many search filters and sometimes it can break thigs down to much and I am looking for mass findings."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746)

SC

Sheila C.

Billing Manager

> "It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003)

AW

Annie W.

Collection Specialist

> "I have no dislike about the software. When there are issues with the software we are immediately notified. When..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3848095)

NM

Nadine M.

Supervisor

> "They get our invoices out in a timely manner and the address issues tool is super helpful for us."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541199)

MT

Michele T.

Billing Specialist

> "Customer service takes to long to respond to tickets and are bad about closes them out before the client says the..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845178)

SC

Sheila C.

Billing Manager

> "It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003)

AP

Aramay P.

Billing Assitant

> "sometimes it does not pull up the correct information about a patient."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845065)

PB

Poncey B.

Billing Database Administrator

> "This software is a great tool to process claims and do claims corrections in the same place."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3877426)

CO

Cindy O.

Technology Integration Analyst

> "We have reached out multiple times with questions on our invoices with no response."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335)

NU

Niki U.

Front Office / Pre-Op

> "I use this to verify insurance and I feel like its so easy and quick and gives me all the information I need."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572)

GK

Gina K.

Billing and Accounts Receivable Director

> "clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to..."

[See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715)

RR

Renee R.

Manager

> "Easy to navigate the site and pages."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6029515)

SC

Sheila C.

Billing Manager

> "The only negative aspect that I see is that lately their customer support is lacking resources."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003)

AK

Anna K.

BIller

> "It is helpful to find claims that have proof of timely submission to insurance."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556694)

SJ

Sue J.

Certified Medical Biller

> "I think it's very hard to sign up new Payers in the the account tab."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556568)

GO

Glenda O.

AR

> "The billing feature and claims follow up has been a great tool for our team."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274)

CO

Cindy O.

Technology Integration Analyst

> "Our account representative insists this is not their place to assist with invoices."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335)

RM

Ruth M.

manager

> "The system is great for medical billing and never gives us any problems"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795)

RM

Ruth M.

manager

> "When ever I call in for help I feel that it is hard to speak with the correct person that can help me."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795)

JS

Jessie S.

COO

> "Its features are robust and we have very limited issues with Waystar."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845833)

PR

Paul R.

Business Analyst

> "The integration of eSolutions was a flop."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3549995)

JR

Johanna R.

AR Specialist

> "The claims are processed faster than other EDI Clearinghouses."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3563424)

DG

Dawn G.

Biller

> "At this moment I can't think of anything that may need to be improved, at least for what I use Waystar for."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845400)

AG

Addie G.

Payment posting supervisor

> "easy to use, able to be used for billing, AR and Payment posting."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746)

CP

Cheryl P.

Prior Authorization

> "too bad you can't see many things at once you have to change area s"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845164)

NU

Niki U.

Front Office / Pre-Op

> "I love it, I think its so easy to use and gives more detailed information over other sites we need to use."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572)

GO

Glenda O.

AR

> "I was not part of the process of installation of this software."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274)

LP

Lori P.

Intake coordinator

> "It is easy to use and helps to verify insurance for our service"

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3540854)

DH

Donna H.

Consultant

> "So, when you call they don't understand the issue. "

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3544069)

NM

Nadine M.

Supervisor

> "Waystar is easy to use and keeps a bulk of our records in one place and searching for them is quick and easy."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541199)

GK

Gina K.

Billing and Accounts Receivable Director

> "There is a failure to fix problems in a timely manner."

[See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715)

TP

Tiffany P.

Client Care Supervisor

> "I do like that you don't have to enter CVC code."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845165)

VL

Valerie L.

Owner

> "Customer service is horrible. "

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3303168)

SP

Susan P.

Insurance collections

> "No surprises, easy to access, I can check for multiple information easily."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3562963)

TG

Todd G.

Office Manager

> "The customer service is tier biggest flaw in my opinion."

[See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___2827321)

[View Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/)

## User interface

4.42 (365)

4.44 (207)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

ModMed

Top features

28/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/124590/EMA/#features)

Waystar

22/47

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Management
-   Billing & Invoicing
-   Calendar Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Code & Charge Entry
-   Compliance Tracking
-   Credit Card Processing
-   Customer Database
-   Customizable Dashboard
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Dunning Management
-   Electronic Payments
-   E-Prescribing
-   Financial Management
-   Forms Management
-   Generative AI
-   HIPAA Compliant
-   Historical Reporting
-   Insurance Eligibility Verification
-   Invoice History
-   Live Chat
-   Multi-Location
-   Online Intake Forms
-   PACS Integration
-   Payment Collection
-   Practice Management
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Records Management
-   Reminders
-   Remittance Advice
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Secure Data Storage
-   Self Service Portal
-   Workflow Management

[See all features](https://www.capterra.com/p/45512/ZirMed/#features)

### Recognition

ModMed is recognized as a top-rated tool in 3 Capterra Shortlist reports

Waystar is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

ModMed

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Waystar

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ModMed

-   By Modernizing Medicine
-   Located in United States
-   Founded in 2010

Waystar

-   By Waystar
-   Located in United States
-   Founded in 1999

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