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Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more.
Patagonia Health specializes in offering integrated EHR, Practice Management, and billing solutions for public health, behavioral health organizations.
I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.
Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.
Very happy with this program - I am not the daily user of it, but our coder and biller likes it.
Customer relations; their internal processes are slow, cumbersome, and envirocentric. If a mistake is made on their part, they will deny it and take no responsibility for it.
I would really recommend this product, its easy to use and such a great tool to have.
Getting someone to fix the issues was horrible. We would get locked out of account.
The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly.
There is no negative review about this software. I do not hear any negative review from my coworkers either.
We just got out of the training stage and the individual that they had training us did a wonderful job and made the few days of training a lot of fun and made it easy to understand.
It can be difficult to fix a error. There tends to need to be multiple people to complete a simple mistake.
I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system.
This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone.
Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years.
This is somewhat frustrating when I have clients waiting.
Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR.
The lag time and sometimes the error messages.
Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.
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