SimplePractice vs Waystar: Which is a better fit?

Laurie R.: Hi, I'm Lori, nurse practitioner and business owner, and I give SimplePractice a rating of five. For more reviews like this, be sure to click below. Before I found SimplePractice, I had tried several other software platforms, Kareo as well as Charm, and I just really love the simplicity and ease of use of SimplePractice. As a single practitioner and business owner, I don't have a full staff, so this really enabled me to be able to do everything, bill my clients as well as collect payments and document all their care, all in one simple, easy format. I really, after reviewing several other options, I've chose SimplePractice because I can use it on my mobile device, so I'm not locked to a desk. And we're all mobile these days, so I can use it on any mobile device and I can help them create appointments. I can see my clients. I can document. I can do it all from the app. And it makes my life so much easier, both business-wise, professionally and then, also, personally, because I'm not spending all my time locked away to a desk and in an office somewhere trying to keep up with everything. So it really, really did simplify my practice and my business. It was so easy to integrate this into my business, really basically just downloading the app and documenting, putting in all of my business practice information, and that was it. One of the simplest setups ever, and I don't have to worry about anything else because it's all right there. And so I'm not having to tell my clients, "Oh, wait. Let me get back to the office," because the office is always there with me on my phone, or my laptop, or my iPad. Super simple. If you're looking for a really efficient and easy to utilize software for your practice, I highly recommend taking a look at SimplePractice. Pop into the app store, look at it. You can download the free trial if even necessary to get a feel for it, take it for a test drive, so to speak. And I think you'll really be pleased with what they have to offer, the support services, but most importantly, the ease of use and the efficiency that it allows you to have to take back your life and your day.

Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.