ChiroFusion vs Waystar: Which is a better fit?

Karen D: Hi, I'm Karen, and I'm the executive director for a nonprofit organization and we use Campaigner, and I give that a five. We use Campaigner to send out periodic newsletters to those who have interest in our organization. What I really like best about Campaigner is that it's so easy to use. I've been retired for several years and it's not hard for me to work my way through the ins and outs of sending out a newsletter once a month or every other month. And if I get into trouble, I can always call and I can get somebody on the line right away to help me. There's not much not to like about Campaigner, but one of the things that comes to mind is that having worked under corporate newsletter capability, Campaigner, although simple, in its simplicity it may be limited in a few of the bells and whistles that I used to be using while I was a professional person in the corporate industry.

Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.