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Waystar vs Jane: Which is a better fit?

Updated on February 6th, 2025
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Summary
Key features rated by users
Features selected based on 1,303 reviews from Medical Billing users.
% Fit
Missing features
Feature ratings
HIPAA Compliant
4.9
Billing & Invoicing
4.4
Charting
NA
Claims Management
4.6
Appointment Management
NA
% Fit
High performer
Feature ratings
HIPAA Compliant
4.9
Billing & Invoicing
4.6
Charting
4.7
Claims Management
4.4
Appointment Management
4.8
User satisfaction
4.5
User reviews201
Ease of use
4.4
Functionality
4.4
Value for money
4.2
Customer support
4.3
4.8
User reviews449
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.8
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more.

Jane is a practice management software that helps medical practice owners and healthcare businesses streamline their daily workflows.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-5b3ef64f-99fe-4bac-f45e-08d9c0270764
Carmen M
Regional Business Office Director
4.0

Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.

How Capterra sources reviews
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Nicole T
Owner
5.0

Nicole: Hi, I'm Nicole. I am a doctor of physical therapy, and I am the owner and founder of Body and Motion Physical Therapy and Wellness. I have a very small practice with three other doctors of physical therapy who work with me, and I would rate JaneApp a five out of five. Before using JaneApp, we were using a program called HoneyBook and it just wasn't EMR-friendly enough for us. It wasn't HIPAA-compliant, so we switched over to JaneApp and we've absolutely loved the abilities that JaneApp has for our practice. The reason why we chose JaneApp in our practice is because it has a really simple online booking system for all of our clients to go online and book. It also has the ability to take payment at the time of service, and as a cash practice, this is really important to us. So all of the portals are right there for our clients to pay and for us to have all the reporting at the end of the day. Speaking of reporting, we also love the ability that we can recapture lost visits and we can go into that report tab and see all of the clients who we haven't seen recently so we can reach out to them. Jane has so many features where it's everything all in one, and we don't have to have multiple programs. We can just rely only on Jane for absolutely everything we need at our practice. JaneApp was really easy to get started with because they have a whole library of videos on their website that help you with everything. And I'll admit, I call them very often, and it's not because there's tech issues, it's because sometimes I'm not super tech-friendly and their customer service is 10 out of 10. They're always so easy to reach, so friendly, and absolutely help me every single time. I would absolutely suggest if you are thinking about getting Jane, it is the best EMR system. Just do it. You can hop on a phone call with them, or what I did is I did a demo with them. And as soon as I did a demo, I absolutely loved it. So my advice is if you're thinking about an EMR system and you are a therapist, you should do it.

How Capterra sources reviews
View all video reviews
User interface
45512 video thumbnail}
1 Video
178984 video thumbnail}
1 Video
No screenshots provided by vendor
Book demo
178984
5 screenshots

Waystar

18/45
  • Accounting
  • Activity Dashboard
  • Appointment Management
  • Calendar Management
  • Charting
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • E-Prescribing
  • Financial Management
  • Historical Reporting
  • Live Chat
  • Online Intake Forms
  • PACS Integration
  • Real-Time Data
  • Real-Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Workflow Management
  • API
  • Billing & Invoicing
  • Claims Management
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Dunning Management
  • Electronic Payments
  • Forms Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Invoice History
  • Multi-Location
  • Payment Collection
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Revenue Management
See All features
Hide Medical Billing Software Features -

Jane

Top Features
27/45
Show Medical Billing Software Features +
Waystar
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Jane
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Waystar
  • By Waystar
  • Located in United States
  • Founded in 1999
Jane
  • By Jane Software
  • Located in Canada
  • Founded in 2014
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