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Designed for businesses of all sizes, a medical practice solution that helps verify patient eligibility, delivery deduction information, analyze agency performances, and more.
Jane is a practice management software that helps medical practice owners and healthcare businesses streamline their daily workflows.
I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.
Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.
Very happy with this program - I am not the daily user of it, but our coder and biller likes it.
Customer relations; their internal processes are slow, cumbersome, and envirocentric. If a mistake is made on their part, they will deny it and take no responsibility for it.
I would really recommend this product, its easy to use and such a great tool to have.
Getting someone to fix the issues was horrible. We would get locked out of account.
The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly.
There is no negative review about this software. I do not hear any negative review from my coworkers either.
It is great software program with excellent costumer service. Jane App is innovative and the Jane App team is always trying to update their software to make it better for the future.
I am not sure there is anything that I dislike at this time.
I love that the Jane app is both very "powerful" but also so reliable. This has revolutionized running my massage therapy practice.
Inability to customize of a few financial reports.
From both a legal health care provider chart documentation standpoint, AND a business standpoint, Jane App Is SUPER user friendly and just over all awesome.
Another missing element is that you can't list your expenses, only the income.
Jane App not only had an amazing product, it has an amazing and friendly team - always open to software improvement and help if it is needed.
The downside of trying to be a system for everyone means that at some point it might become too difficult to use, or difficult to learn, especially as Jane becomes popular in other countries.
Carmen: Hello, my name is Carmen. I'm a regional business office director. I rate Waystar a four. And for more reviews like this, click below. We were using Change Healthcare, and Change Healthcare was basically mothballing their system. So at the time, we had to switch to another system for electronic billing and statements. At that point, our team just started looking at other vendors, and the group consensus was that the Waystar product was more user-friendly. It met our needs better. It was better than the Change Healthcare product, we thought, and so we made the switch. It seemed like it was a more user-friendly product overall, not that Change Healthcare was difficult by any stretch, but Waystar seemed very intuitive as far as selecting the various options, whether one needed to go into claims master or to retrieve a patient statement, for example, or find a remit that was out there. So overall, the team, in our selection process and the demonstrations that we saw, we decided to go with that Waystar product. Well, it was a team effort, and we had support from Waystar which was much better than average, I feel. That certainly helped. We had a lot of pre-planning that was done, meetings. Basically, it was during COVID, so it was all done virtually. We actually were able to convert over 200 facilities to the Waystar product over the last two-and-a-half-year period of time. The conversions are now complete, so everyone did switch over. The pre-planning and all those meetings ahead of time certainly helped in the process. Well, I always feel that ease of use for the end user is very key, because ultimately they're the folks that are going to be using the product on a daily basis. Because we have high turnover in our industry, especially when it comes to revenue cycle management in a healthcare setting, you really want to make sure that the product is easy to use, easy to train, easy to set up, and of course, cost-effective as well. Those are the things that I would recommend that someone look for when they're looking to switch an electronic billing system.
Nicole: Hi, I'm Nicole. I am a doctor of physical therapy, and I am the owner and founder of Body and Motion Physical Therapy and Wellness. I have a very small practice with three other doctors of physical therapy who work with me, and I would rate JaneApp a five out of five. Before using JaneApp, we were using a program called HoneyBook and it just wasn't EMR-friendly enough for us. It wasn't HIPAA-compliant, so we switched over to JaneApp and we've absolutely loved the abilities that JaneApp has for our practice. The reason why we chose JaneApp in our practice is because it has a really simple online booking system for all of our clients to go online and book. It also has the ability to take payment at the time of service, and as a cash practice, this is really important to us. So all of the portals are right there for our clients to pay and for us to have all the reporting at the end of the day. Speaking of reporting, we also love the ability that we can recapture lost visits and we can go into that report tab and see all of the clients who we haven't seen recently so we can reach out to them. Jane has so many features where it's everything all in one, and we don't have to have multiple programs. We can just rely only on Jane for absolutely everything we need at our practice. JaneApp was really easy to get started with because they have a whole library of videos on their website that help you with everything. And I'll admit, I call them very often, and it's not because there's tech issues, it's because sometimes I'm not super tech-friendly and their customer service is 10 out of 10. They're always so easy to reach, so friendly, and absolutely help me every single time. I would absolutely suggest if you are thinking about getting Jane, it is the best EMR system. Just do it. You can hop on a phone call with them, or what I did is I did a demo with them. And as soon as I did a demo, I absolutely loved it. So my advice is if you're thinking about an EMR system and you are a therapist, you should do it.
Waystar
Jane
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