--- title: "Compare Waystar vs athenaOne 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Waystar and athenaOne based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/45512-98735/ZirMed-vs-athenaOne" page_type: "comparison" language: "en" --- # Waystar vs athenaOne Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: WaystarathenaOne2/4 selected [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) [## Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment AF Based on [214 reviews](#user-reviews) Positive 192 Neutral 8 Negative 14 [## athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting Price Contact vendor Value-for-Money 3.6 Functionality 3.8 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [913 reviews](#user-reviews) Positive 636 Neutral 108 Negative 169 ## Summary * * * Key features rated by users Features selected based on 1,873 reviews from medical billing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings HIPAA Compliant 4.9 Charting NA Billing & Invoicing 4.4 Claims Management 4.6 Appointment Management NA 79%Fit High performer Feature ratings HIPAA Compliant 4.7 Charting 4.2 Billing & Invoicing 4.1 Claims Management 3.6 Appointment Management 4.3 User satisfaction User satisfaction 4.4 User reviews[214](https://www.capterra.com/p/45512/ZirMed/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 3.8 User reviews[913](https://www.capterra.com/p/98735/athenaOne/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.6 Customer support 3.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for From physician practices to enterprise health systems, Waystar is built for healthcare organizations of all types and care settings to simplify payments and reduce complexity. Best for Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## User reviews Pros & cons AF Alegria F. Director, Revenue Cycle Applications CBO > "We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7171512) BF Bethanie F. Director of Human Resources > "A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\],..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___7187734) Kristin H. owner > "I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) JM John M. Physician- Practice Owner > "I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7159047) VR Verified Reviewer COO > "They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479) BN Betty N. Clinic Director > "Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) BN Betty N. Clinic Director > "There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) DL Dawn L. Practice Administrator > "You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053829) LH Lisa H. Clearinghouse Administrator > "Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166368) LH Lisa H. Clearinghouse Administrator > "Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166368) TU Taylor U. Surgery Coordinator > "The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762354) Kristin H. owner > "The biggest issue I have is that they archive claims and remits after 2 years." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) KD Kathy D. Director of Operations > "We value our relationship with Waystar and hope to continue it for a long time." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7166332) VR Verified Reviewer COO > "Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7133479) Kristin H. owner > "They have great customer support." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7131627) DM Danielle M. Revenue cycle manager > "My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7053239) AA Amanda A. Pas > "I liked everything being easily accessible and able to be viewed and had most insurances" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6660059) BN Betty N. Clinic Director > "Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) MC Megan C. Patient Service Representative > "Super easy and quick, helps the check in process be more smooth" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6762356) BF Bethanie F. Director of Human Resources > "I have cancelled services and spent multiple hours following up to get the account closed. " [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___7187734) CB Crystal B. MEDICAL RECORDS TECHNICIAN > "I love the ease of use and how quickly I receive results." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6804909) JM John M. Physician- Practice Owner > "I made a terrible mistake switching my Trizetto clearinghouse to Waystar." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___7159047) LG Lauren G. office manager > "Hands down the BEST clearinghouse we have found yet!" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6710685) BN Betty N. Clinic Director > "They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6720129) JB Jeanie B. Billing Coordinator > "I really like how simple it is to navigate the site and appreciate the links that are available when I need help..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845131) IM Irina M. Managing Partner > "After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187) PB Poncey B. Billing Database Administrator > "This software is a great tool to process claims and do claims corrections in the same place." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3877426) IM Irina M. Managing Partner > "The contract would need to be terminated and they would refund everything." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___6672187) RR Renee R. Manager > "Easy to navigate the site and pages." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___6029515) AG Addie G. Payment posting supervisor > "too many search filters and sometimes it can break thigs down to much and I am looking for mass findings." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746) GO Glenda O. AR > "The billing feature and claims follow up has been a great tool for our team." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274) AW Annie W. Collection Specialist > "I have no dislike about the software. When there are issues with the software we are immediately notified. When..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3848095) VT Vicki T. Practice Manager > "Denials are now clearly marked, customer service is professional and knowledgeable, additional features like appeal..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3565655) MT Michele T. Billing Specialist > "Customer service takes to long to respond to tickets and are bad about closes them out before the client says the..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845178) JS Jessie S. COO > "Its features are robust and we have very limited issues with Waystar." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845833) JM Jamie M. A/R > "They really don't seem to care that there are timely filing restraints on hospices to submit claims." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___4886169) AG Addie G. Payment posting supervisor > "easy to use, able to be used for billing, AR and Payment posting." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3861746) AP Aramay P. Billing Assitant > "sometimes it does not pull up the correct information about a patient." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845065) TP Tiffany P. Client Care Supervisor > "I do like that you don't have to enter CVC code." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845165) CO Cindy O. Technology Integration Analyst > "We have reached out multiple times with questions on our invoices with no response." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335) SC Sheila C. Billing Manager > "It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) GK Gina K. Billing and Accounts Receivable Director > "clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to..." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715) NM Nadine M. Supervisor > "They get our invoices out in a timely manner and the address issues tool is super helpful for us." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541199) CO Cindy O. Technology Integration Analyst > "Our account representative insists this is not their place to assist with invoices." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845335) SC Sheila C. Billing Manager > "It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other..." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) DG Dawn G. Biller > "At this moment I can't think of anything that may need to be improved, at least for what I use Waystar for." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845400) PB Poncey B. Billing Database Administrator > "Customer service is very helpful and knowledgeable for assistance when you need them." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3877426) CP Cheryl P. Prior Authorization > "too bad you can't see many things at once you have to change area s" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845164) NU Niki U. Front Office / Pre-Op > "I use this to verify insurance and I feel like its so easy and quick and gives me all the information I need." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572) GO Glenda O. AR > "I was not part of the process of installation of this software." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906274) MH Mary H. Main biller > "I don't use all of the features but the ones I do use are very user friendly." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3880079) SC Sheila C. Billing Manager > "The only negative aspect that I see is that lately their customer support is lacking resources." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) JK Jennifer K. Business Administrator > "Easy to use. When you need to search for a claim its easy to find." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3885475) SJ Sue J. Certified Medical Biller > "I think it's very hard to sign up new Payers in the the account tab." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556568) AK Anna K. BIller > "It is helpful to find claims that have proof of timely submission to insurance." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556694) RM Ruth M. manager > "When ever I call in for help I feel that it is hard to speak with the correct person that can help me." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795) RM Ruth M. manager > "The system is great for medical billing and never gives us any problems" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3541795) PR Paul R. Business Analyst > "The integration of eSolutions was a flop." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3549995) MT Michele T. Billing Specialist > "Eligibility works pretty good." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845178) GK Gina K. Billing and Accounts Receivable Director > "There is a failure to fix problems in a timely manner." [See full review](https://www.capterra.com/p/45512/ZirMed/#SoftwareAdvice___3395715) RV Rebecca V. Medical Biller/Coder > "Waystar is easy to use and find support when needed." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3878231) DH Donna H. Consultant > "So, when you call they don't understand the issue. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3544069) GC Gerri C. Insurance and billing clerk > "Very easy to understand and use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3846202) VL Valerie L. Owner > "Customer service is horrible. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3303168) JS Jessie S. COO > "Waystar is very easy to use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845833) TG Todd G. Office Manager > "The customer service is tier biggest flaw in my opinion." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___2827321) ZB Zulma B. Biller > "Great customer service!!" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3906198) CP Cheryl P. Prior Authorization > "too bad you can't see many things at once you have to change area s" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3845164) JM Joanna M. Office Adninistrator > "It was very straightforward to get started." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3911885) PR Paul R. Business Analyst > "The integration of eSolutions was a flop." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3549995) JR Johanna R. AR Specialist > "The claims are processed faster than other EDI Clearinghouses." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3563424) SC Sheila C. Billing Manager > "The only negative aspect that I see is that lately their customer support is lacking resources." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3791003) NU Niki U. Front Office / Pre-Op > "I love it, I think its so easy to use and gives more detailed information over other sites we need to use." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3556572) VL Valerie L. Owner > "Customer service is horrible. " [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3303168) LP Lori P. Intake coordinator > "It is easy to use and helps to verify insurance for our service" [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___3540854) TG Todd G. Office Manager > "The customer service is tier biggest flaw in my opinion." [See full review](https://www.capterra.com/p/45512/ZirMed/#Capterra___2827321) [View Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/) BL Brook L. Nurse and a patient there > "Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) TF Taya F. Office manager > "Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7198030) BL Brook L. Nurse and a patient there > "Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) NG Nora G. CEO and owner > "I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) KL Kat L. Nurse > "Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7157293) AP Absana P. Tier II Technician > "One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) HS Heather S. Office Manager > "It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7044692) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) LW Landon W. administrator > "It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) JM Jeffrey M. MD > "They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) AP Absana P. Tier II Technician > "I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) Erika B. Licensed Massage Therapist > "It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) KS Kimberly S. Patient Service Representative > "This allows me to complete my billing, to be able to accurately check in and check out, to schedule for the next appointment, and to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) GT George T. CEO and CMO > "You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) LAC Leigh Ann C. Office Manager > "The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6710425) JS John S. Physician > "The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) LN LAUREL N. Patient Coordinator > "It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6504219) PS Patricia S. EHR Support Analyst > "The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7039359) KL Kat L. Nurse > "It also helps improve workflow and access patient information quickly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7157293) Erika B. Licensed Massage Therapist > "It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) VR Verified Reviewer Software Support Analyst > "Managing scheduling, electronic health records, billing, and patient communication is nice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) Erika B. Licensed Massage Therapist > "These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) Reneisha H. Clinical and Administrative Support - Medical Assistant > "I also appreciated the overall responsiveness and accessibility of important patient information throughout the system." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7147953) IA Irwin A. owner, physian > "Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) EH Elizabeth H. MYSELF > "I like Athenaone because it allows me to have access to my doctor/patient information at all times. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7077387) WN Wilson N. SLP and owner > "I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6684425) LM Laura M. Parent > "The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) WH Wren H. Scheduling > "On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) KA Kathleen A. Medical assistant > "I think this is a great platform to use when booking appointment and and speaking to your doctor directly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) Erika B. Licensed Massage Therapist > "Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) LM Laura M. Parent > "Appointment scheduling and user interface is of the highest quality with this product." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) TW Tabatha W. Nurse Supervisor > "The system can be slow at times." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7089213) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) JS John S. Physician > "Never following up on claims and then just stating that it's not their responsibility." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) HR Haley R. registrar > "I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer National Sales Manager > "It becomes very difficult to navigate individual client charts." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6545650) HR Haley R. registrar > "I appreciate that I get regular updates, which gives me peace of mind." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) GT George T. CEO and CMO > "Their patient follow up software is mediocre as well as their "bells and whistles"." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) JM Julia M. Receptionist > "I love how convenient it is to authorize insurance, take payments and print out chart information for our patients." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6801543) EM Erica M. Administrative Assistant > "They cannot see any results, billing, etc and that can be a pain." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) AS Amy S. intake specialist > "I feel it saves valuable time and that benefits both office staff and the patient. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7103675) SK Shawnalee K. Billing Manager > "It also was not very patient friendly for logging in/out of the portal." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) AP Absana P. Tier II Technician > "Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) GT George T. CEO and CMO > "Changed our coding without notification or permission and made it worse." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) TE Taya E. Medical Assistant > "I love that with the recent update you can now see the phone number and insurance on your screen during intake." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) VR Verified Reviewer Personal > "Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) BS Brittany S. Owner > "I love that I can go back and read the doctor’s notes print any doctors excuses?" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) SS Stacey S. Instructor > "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859918) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) HR Hannah R. Billing Specialist > "From scheduling, to messaging, to viewing test results, this platform does it all." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) JM Jeffrey M. MD > "I am frustrated with the crashes and increasing cost and to switch is always an issue" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) SS Susan S. Office Manager > "The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6220965) ZZ Zoë Z. Receptionist > "The home page is overwhelming and difficult to navigate." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) VR Verified Reviewer Owner > "AthenaOne is powerful and can seriously streamline your practice if you want one system for everything." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) RJ Rachel J. Solution Architect > "The report builder is abit cumbersome and difficult to use." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) HR Hannah R. Billing Specialist > "athenaOne streamlines your experience in communicating instantly with your healthcare providers." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) VR Verified Reviewer Software Support Analyst > "Patients are not as fond of it." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) KS Kimberly S. Patient Service Representative > "Overlooking the freezing part of the program it makes my work day easier then what it would be without." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) TE Taya E. Medical Assistant > "Some cons I have experienced are that sometimes it is slow to load." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) KA Kathleen A. Medical assistant > "It is very convenient and easily accessible." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) MY Michelle Y. Student > "The overall aesthetics that may seem intimidating to the average user" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6703422) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) GT George T. CEO and CMO > "They take forever to fix issues-if they can." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) IA Irwin A. owner, physian > "little after initial signup.\\Did like the problem list being available." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) IA Irwin A. owner, physian > "Initial startup failed and I lost a lot of money initially." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) JS John S. Physician > "YOU WILL LOSE THOUSANDS OF DOLLARS !!!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) EM Erica M. Administrative Assistant > "I like that I can easily get to billing and messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) DK Dale K. MD, surgeon > "This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___5099688) MD Makayla D. Assistant Manager > "It's really nice to see my bills in order of the oldest ones first as well." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) GT George T. CEO and CMO > "Unable to solve problems in a timely manner." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) WD Werner D. Lead Clinical Research Coordinator > "The learning process was great, live and virtual training was great and proactive." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6729295) LW Landon W. administrator > "Also, it's expensive!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) WH Wren H. Scheduling > "They would rather block you from commenting and voicing concerns than accept criticism on a broken system on the community page." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) EW Eddie W. PM > "Easy to navigate and find the information I needed for each important topic." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6806812) TP Tamara P. LPN > "Too many clicks. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6850878) JM Jeffrey M. MD > "It started out less expensive and had some good features" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) DO Danielle O. Physician Owner > "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6181736) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) AM Asif M. Systems Engineer > "Some on-screen formatting is at times difficult to interpret." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6241799) EW Eddie W. PM > "It also is mobile friendly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6806812) SK Shawnalee K. Billing Manager > "This was not very user friendly at the time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) BJ Bobbi J. Director of Ambulatory Services > "I love athenaOne it is very user friendly!! " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___5070440) TF Taya F. Office manager > "Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7198030) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) YC Yagnesh C. Cloud Engineering > "I like that AthenaOne provides an integrated suite of tools and services to help providers manage their practice and ensure quality care." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___4668411) MH Matt H. Physician > "Services provided are not delivered as per contract agreement." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___3511782) [View Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) ## User interface 4.42 (214) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) 3.79 (913) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Waystar Top features 32/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/45512/ZirMed/#features) athenaOne 23/48 - Accounting - Activity Dashboard - AI Copilot - API - Appointment Management - Billing & Invoicing - Calendar Management - Charting - Claims Management - Claims Scrubbing - Code & Charge Entry - Compliance Tracking - Credit Card Processing - Customer Database - Customizable Dashboard - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Dunning Management - Electronic Payments - E-Prescribing - Financial Management - Forms Management - Generative AI - HIPAA Compliant - Historical Reporting - Insurance Eligibility Verification - Invoice History - Live Chat - Multi-Location - Natural Language Interaction - Online Intake Forms - PACS Integration - Payment Collection - Practice Management - Quotes/Estimates - Real-Time Data - Real-Time Reporting - Records Management - Reminders - Remittance Advice - Reporting & Statistics - Revenue Management - Scheduling - Secure Data Storage - Self Service Portal - Workflow Management [See all features](https://www.capterra.com/p/98735/athenaOne/#features) ### Recognition No recognitions have been awarded to Waystar athenaOne is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Waystar Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos athenaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Waystar - By Waystar - Located in United States - Founded in 1999 athenaOne - By athenahealth - Located in United States - Founded in 1997 ## Popular Comparisons [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [OpenPM](https://www.capterra.com/p/176585/OpenPracticeSolutions/)[4.79 (29)](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/45512-176585/ZirMed-vs-OpenPracticeSolutions) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 3.8 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/98735-195467/athenaOne-vs-Care-Patron) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [ModMed](https://www.capterra.com/p/124590/EMA/)[4.48 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/45512-124590/ZirMed-vs-EMA) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Jane](https://www.capterra.com/p/178984/Jane-App/)[4.80 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Contact vendor for pricing Price $54/month 3.8 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-178984/athenaOne-vs-Jane-App) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/)[4.59 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Contact vendor for pricing Price $350one time 4.4 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/45512-129851/ZirMed-vs-MedicsPremier) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.55 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.3 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-130710/athenaOne-vs-SimplePractice) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[3.31 (396)](https://www.capterra.com/p/120360/eClinicalWorks/reviews/) Contact vendor for pricing Price $449/month 4.4 Features 3.4 4.4 Ease of Use 3.3 [View full comparison](https://www.capterra.com/compare/45512-120360/ZirMed-vs-eClinicalWorks) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Mend.io](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[3.90 (492)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 3.8 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/45512-89392/ZirMed-vs-drchrono-Practice-Management) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.67 (652)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Contact vendor for pricing Price $59/month 3.8 Features 4.6 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-140062/athenaOne-vs-Pabau-CRM) [Waystar](https://www.capterra.com/p/45512/ZirMed/)[4.42 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) vs [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[3.91 (301)](https://www.capterra.com/p/92269/PatientNOW/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 3.8 4.4 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/45512-92269/ZirMed-vs-PatientNOW) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.8 3.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/98735-118789/athenaOne-vs-EHR-YOUR-WAY)